Dell Latitude 3189 Troubleshooting Page

When plugging in the charger the battery status light will not light up or the battery status will not change to charging.   

The problem may not be with the device itself, but instead could be a problem with the charging cord. With the cord unplugged, clean the charger of any debris, check for damage, and try plugging it back into a verified working electrical outlet. If you have access to another device with the same charging port, try charging the other device. If the cord cannot charge the other device, the cord is faulty, and a new one should be purchased.

If plugging in your Dell Latitude 3189 with a known good charger does not start charging the Dell Latitude 3189, and the device is able to power on. Then the charging port may be broken and needs to be replaced by following the Dell Latitude 3189 charging port replacement guide.

If the device will not charge and will not turn on, you will need to replace your battery by following the Dell Latitude 3189 battery replacement guide.

When a user presses a key on the keyboard there is no observed response on the screen.  

If the keyboard is not responsive you may need to reinstall the device drivers. To do this, you will have to go to device manager and uninstall the keyboard drivers then restart the laptop and Windows will attempt to reinstall the drivers. If you do not have a spare USB keyboard that can be plugged in to the Dell Latitude 3189 then you can use the on-screen keyboard. Go to “Start (Windows logo)”, then select “Settings > Accessibility > Keyboard” and turn on the “On-Screen Keyboard” toggle. Then you can type in device manager into the search bar on the taskbar. Then follow the steps previously listed. If this does not fix your issues you will have to replace the keyboard.

If after reinstalling the drivers and the keyboard still fails to respond, you will need to replace the keyboard by following the Dell Latitude 3189 keyboard replacement.

The laptop will not remain powered on as long as it has in the past.  

Depending on how many applications you have downloaded, background applications can drain your battery quickly. Screen brightness or Windows power saving settings may also affect battery life. Accessing the task manager by right clicking the task bar and selecting “task manager.” On the left side of the window select the startup apps section and disable apps that load on startup.

Older batteries may no longer hold a charge. You will need to replace your battery by following the Dell Latitude 3189 Battery Replacement guide.

Sound from the computer cannot be clearly heard or understood.   

Resetting the Audio Drivers may improve the sound output. To do this, run the Audio Troubleshooter through Windows and follow the instructions on the screen. To get to the Audio Troubleshooter on Windows, go to "Start (Windows logo)", then select "Settings > System > Troubleshoot > Other Troubleshooters" and click "Run" next to Audio. If this does not work, update all system drivers through SupportAssist. SupportAssist is a software that can be downloaded through Dell's Website.

Older speakers may be broken and may need to be replaced by following the Dell Latitude 3189 Speaker Replacement guide.

Nothing happens when the user touches the trackpad.  

If the trackpad is not responsive you might need to reinstall the device drivers. To do this, you will have to go to device manager and uninstall the keyboard drivers then restart the laptop and windows will attempt to reinstall the drivers. In the meantime, you can use a USB mouse to navigate.

If your trackpad does not respond when you interact with it, the trackpad may be broken and needs to be replaced by following the Dell Latitude 3189 Trackpad replacement guide.

The device is not able to save files on the internal storage.  

Storage space will fill up as you save documents. To free up space consider deleting temp files or files that you do not need. Alternatively, you can move files to an external storage device or move them onto a cloud storage service.

If you want to increase the amount of storage space available on the Dell Latitude 3189 you can replace the storage device by following this Dell Latitude 3189 Storage replacement guide.