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Cleaner won't turn on
Power Path Pro will not run when the power switch is turned on.
Power cord not firmly plugged into outlet
Plug the unit in firmly into the power cord. If the cleaner is still unresponsive, try using a new outlet.
Blown fuse or tripped breaker
Check the fuse or breakers in your home. Use this guide to replace/reset the breaker in your home.
Faulty power switch
If the outlets in your home are functioning properly, use this guide to replace the power switch on the cleaner.
Cleaner needs service
If all options are exhausted, take the cleaner to a service center. To find the nearest location, visit the Hoover website or call 1-800-944-9200.
Cleaner won't pick up or suction is low
Cleaner will pick up little to no dirt or water from the floor.
Dirty water tank is full, clogged, or not properly installed
If the dirty water tank is full, a yellow float will rise to the top of the dirty water tank and automatically decrease the amount of suction in the cleaner. This will cause the noise on the motor to be noticeably higher-pitched. Visit page 8 of the Hoover owner's manual to view how to properly install, empty, and clean the dirty water tank.
Air path is clogged
Suction on the cleaner can be stopped or reduced due to a clogged air path. Use this guide to remove the hose from the cleaner and unclog the air path if it is not clear.
Water escaping from cleaner
Water escapes from the dirty water tank or clean water solution tank and spills onto the floor.
Dirty water wank is full or not properly installed
Water can overflow from the dirty water tank if the cleaner if functioning when full or not properly installed. Visit page 8 of the Hoover owner's manual to view how to properly install, empty, and clean the dirty water tank.
Clean water solution tank is not installed properly
Water can overflow from the clean water solution Tank if it is not properly installed. Visit page 7 of the Hoover owner's manual to view how to properly fill and install the clean water solution tank.
Cleaner won't dispense
Cleaner will not dispense clean water onto the floor.
Clean water solution tank not installed properly
Water will not dispense if the clean water solution tank is not properly installed. Visit page 7 of the Hoover owner's manual to view how to properly fill and install the clean water solution tank.
Cleaner needs service
If the solution above does not solve the issue, take the cleaner to a service center. To find the nearest location, visit the Hoover website or call 1-800-944-9200.
Hose nozzle will not spray after filling the clean water tank or detergent container
No water is released from the hose nozzle when the Clean Water Tank or Detergent Container is full.
The connection to the tool port is loose
Verify that the hose is properly connected to the hose connection.
Air is trapped in the pump and hose
If the hose does not spray when the cleaner is turned on, lower the hose down to the floor and hold the trigger for up to 1 minute.
Faulty hose
If the two solutions above do not work, there could be a puncture on the hose that prevents proper function. A new hose will need to be bought. Use this guide to remove and replace the faulty hose.
Motor noise becomes high-pitched
The motor is emitting a high-pitched sound that was not present before.
The float in the Dirty Water Tank has been activated
If the dirty water tank is full, a yellow float will rise to the top of the dirty water tank and automatically decrease the amount of suction in the cleaner. This will put stress on the suction motor and cause the high-pitched noise. Visit page 8 of the Hoover owner's manual to view how to properly install, empty, and clean the dirty water tank.
Air path is clogged
A clogged air path can put stress on the suction motor, causing the high-pitched noise. To check the air path, use this guide to remove the hose from the cleaner and unclog the air path if it is not clear.
Faulty suction motor
If the dirty water tank is empty and the air path is clear then the suction motor needs to be replaced. Use this guide to remove and replace the suction motor.
Brush rolls are not spinning
The brush rolls will not spin when the cleaner is turned on.
Something is jammed in the brush roll
Large objects can get stuck on the nozzle of the cleaner. This causes a jam in the brush rolls. Use this guide to remove the brush rolls and get rid of any debris.
Belt needs to be changed
If the brush rolls are not jammed then the belt on the cleaner needs to be replaced. Use this guide to remove and replace the belt.
crwdns2944067:011crwdne2944067:0
How the !&&* do u get the top off to remove motor belt. Step 8
ibelve63 - crwdns2934203:0crwdne2934203:0
Hi I have Hoover power path pro advanced ,i have problem it is still down water after I turn off it is too mach
Abdullah Basheer - crwdns2934203:0crwdne2934203:0
I just received this hoover Power path pro advanced carpet cleaner from a friend who purchased it less than a year ago. I need to replace the black piece that the front roller goes into because the copper piece is broken. Can I buy them anywhere?
ibartist2 - crwdns2934203:0crwdne2934203:0
Can anybody provide feedback on how to reinstall the gasket to the dirty water tank? Every time I try is so difficult to keep it in place and there should be a way it stays put in the grooves. It jumps out mainly because the angle in the middle section of the canister allows it to jump out when I pull to accommodate on top. Any suggestion?
James Rodriguez-Perez - crwdns2934203:0crwdne2934203:0
We have that issue also and we also have found out that that gasket does not create a good enough seal for the suction on the carpet cleaner so I have had to rig the darn thing so that it will suck up the water off the
Shearon Roe -
My spray hose is “stuck” in on position therefore I cannot get a dry stroke for suctioning the cleaner from carpet. Am going through the cleaner -water tank like crazy. no leaks anywhere but i see that there is constant suction of water regardless of wheather i initiate the trigger or not??? Help anyone? ive checked the output points on the clean tank and they seem fine???
samlove - crwdns2934203:0crwdne2934203:0
We have that problem too and it must be within the pump inside the handle because ours doesn't shut off either and I thought we were the only one that had that issue
Shearon Roe -
hoover powerpath brushes won't work
i can’t turn them with my hands easy but won’t turn on the carpet
p.allaire - crwdns2934203:0crwdne2934203:0
Smells like burning wires , smoke coming out of back vents!? Is motor burning in out?
LaRaine Rifice - crwdns2934203:0crwdne2934203:0
Using the upholstery attachment: Anyone having rinse that has soap in it no matter what they do?
The knob is on Rinse and I can see that only water seems to be pulling but yet there is still soapy water coming
out of the spray nozzle.
Jamie - crwdns2934203:0crwdne2934203:0
Unable to remove dirty water tank
George - crwdns2934203:0crwdne2934203:0