HP Star Wars Special Edition 15-an051dx Troubleshooting

When your screen is not showing anything or is just black/blank.

The screen on your HP Star Wars Special Edition 15-an051dx doesn’t show anything, and you know the computer is turned on. The wiring that connects your screen to the motherboard could be disconnected or cut. You might need to replace your screen.

Although you may not see anything on the screen, listen to your device for sounds indicating it's booting. If you don't hear any sound, follow the steps in the link below before moving to other sections on this page.

If the computer boots up but the screen goes black or blank after logging in, there may be an issue with the operating system. One of the main causes for this issue is a corrupt system file preventing the operating system from loading, resulting in a black or blank screen. Restart Windows to see if it's a temporary issue and resolves itself with a reboot. If the problem persists, erase your hard drive and reinstall Windows.

When the device is 'Not Responding' or system crashes.

The common signs of a failing hard drive are an overheating device, strange noises (like clicking or whirring sounds), and data or file corruption. Consider backing up your drive and replace your HDD or upgrade to a SSD.

When the device response is too slow, where even just clicking the start button takes time.

Having too many programs open at the same time can make your device process information slower.

If your device crashes during normal operation, crashes during memory intensive tasks, or beeps and will not boot up, this could mean that you have bad RAM or that you do not have enough RAM. Install more RAM if slots are available, or upgrade to a higher capacity.

Even when your charge it overnight, the battery still drains very quickly.

You may suspect your battery may need to be replaced when you notice overheating, or get constant shutdown or warnings from windows. You may want to check if your device’s battery is faulty. If the laptop only powers up when the adapter is plugged in, regardless of charging time, then the battery could be faulty. If need be, then  replace the battery by pushing in the left hand switch inwards to remove the battery.

If your device battery doesn't charge, it may be because your charger does not work, so the computer's battery is getting no power. Consider trying a different charger or buying a new one.

Device not showing pressed keys.

if your keyboard does not respond, it could be a software, driver or hardware problem. If no keys on your keyboard are responding

The keys on your keyboard won't respond or appear to be broken or missing. When  pressing the keys, nothing appears on the screen. Try restarting your device which will restart all programs including the drivers. Furthermore, try replacing the missing or broken keys or worst case, the whole keyboard. This can help restore the operation of your device.