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Common Google Home Problems
Diagnose and fix the most common problems plaguing your Google Home with these step-by-step DIY troubleshooting guides.
5 Solutions | Google Home Is Not Responding |
Your Google Home appears to be on, but will not respond to input. Potential causes include audio interference, a muted microphone, Google Home being slow or buggy, incorrect recording, and an operating system bogged down by existing data. | |
2 Solutions | Using Google Home Activates Multiple Devices |
Using your Google Home is activating multiple devices. Potential causes include incorrect home location and multiple devices set up incorrectly. | |
2 Solutions | Google Home Gives Incorrect Answers |
Your Google Home is giving incorrect answers to questions involving location. Potential causes include incorrect home location and Google Home being slow or buggy. | |
4 Solutions | Unfamiliar Google Home Lights |
Your Google Home has an unfamiliar pattern of lights on its top, and you don't understand what they mean. Potential causes include continuously spinning clockwise (multi-colored), spinning clockwise (white), six static lights (orange), and other unidentified light patterns. | |
2 Solutions | Google Home Bad Audio Quality |
The audio coming out of your Google Home is muffled or indistinguishable. Potential causes include a problem with the sound driver. | |
1 Solution | Google Home Does Not Turn On |
Your Google Home does not turn on at all. Potential causes include faulty connections. | |
3 Solutions | Google Home Is Not Connecting to Wi-Fi |
Your Google Home is on, but is not able to connect to your home Wi-Fi network. Potential causes include Google Home being too close to the Wi-Fi source, an issue with the Wi-Fi source, and Google Home being slow or buggy. | |
1 Solution | Google Home Mute Button Does Not Work |
Pressing the mute button on your Google Home does not mute the device. Potential causes include a faulty mute button. |
Didn't find your problem?
Check out the Answers forum for more troubleshooting help for your specific issue. Maybe someone has already solved the same issue you are experiencing.
crwdns2944067:043crwdne2944067:0
My Google home does not play music from various sites like gaana and Saavn.
akonsuchdev - crwdns2934203:0crwdne2934203:0
It only plays certain music services which can be listed in the Google home app
KingD Gaming -
Can’t “clear all.” Instead My Activity shows up where I cannot delete all at one time. Its forcing me to delete one link at a time!!!!!!!!! Instead of clear all.
Nick Markota - crwdns2934203:0crwdne2934203:0
When will answer appear?
Nick Markota - crwdns2934203:0crwdne2934203:0
Not receiving my emails.
Shawn McDonald - crwdns2934203:0crwdne2934203:0
Wrong weather report where ever it is.
dbowma222@aol.com - crwdns2934203:0crwdne2934203:0
Incorrect weather report
dbowma222@aol.com - crwdns2934203:0crwdne2934203:0
My Google on my is not working can you help me out here.
gt200712003 - crwdns2934203:0crwdne2934203:0
My Google on my phone is not working can you help me out here
gt200712003 - crwdns2934203:0crwdne2934203:0
It plays music at normal volume but what it says is not audible why is it
rashmi14july - crwdns2934203:0crwdne2934203:0
How to increase the assistant’s volume
rashmi14july - crwdns2934203:0crwdne2934203:0
My google home will constantly tell me things like “sorry there’s been an issue please try again later” if I ask it to do something but then continues to do the thing I tell it. An other thing it does is skip parts or a routine I have set like telling me the weather, I will then proceed to ask the weather and she can tell me but she skips parts of a set routine. It will also tell me that it can’t connect to the wifi and then my alarm can’t go off. I then unplug it and it’s better, but then I have to do that manually and sometimes miss things because of lack of connection.
Kiera Coupland - crwdns2934203:0crwdne2934203:0
Connection problem. It says could not connect to the Google home
Marris Stantan - crwdns2934203:0crwdne2934203:0
My ok google is not working…i think it’s adaptor is damaged…kindly help
Rupal Agarwal - crwdns2934203:0crwdne2934203:0
I have 4 pink dots and it doesn’t respond to being reset
Chris Winters - crwdns2934203:0crwdne2934203:0
I have 4 pink dots and device doesn’t respond
Wendy - crwdns2934203:0crwdne2934203:0
Although Google Home works on it’s own the connections I had with my ‘smart wifi plug mini’ have ceased. Asking google to turn on the family room lights elicits the response “ the lights are not connected’. My settings indicate that the plug is connected but that there is no internet connection. Since there is obviously an internet connection with other equipment, how do I get an internet connection between the Google Home and my smart wifi mini plugs.
Ken Mandzak - crwdns2934203:0crwdne2934203:0
I am having trouble adding a Google Nest Mini to my Google Home. Setup started but did not complete and I cannot get back into the setup .
jfischette - crwdns2934203:0crwdne2934203:0
I am having trouble adding a Google Nest Mini to my Google Home. Setup started but did not complete and I cannot get back into the setup .
jfischette - crwdns2934203:0crwdne2934203:0
I am trying to connect mini at work but the wifi we have requires ua to sign in and mini does not connect. Is ther a way around this?
Anshul Awasthi - crwdns2934203:0crwdne2934203:0
I have a Google Home and 4 mini’s. All have been working fine for about a year. One mini will not turn on at all. I’ve tried uninstalling, reinstalling, moving to different sockets and different rooms. All the rest are woking fine, only one mini will not turn on at all.
Pam J - crwdns2934203:0crwdne2934203:0
I left town for a few days I came home and my google home stopped working. It says having trouble try again later. Then I noticed my back porch speaker is muted and it won't unmute. I tried restarting both. The other 3 speakers work fine. Very disappointing.
Junior Cruz - crwdns2934203:0crwdne2934203:0
My Google Home Speaker stops playing music for no reason from Spotify, he is connected to wifi and Spotify account, there is no pattern when it stops playing.
Maciej Durczak - crwdns2934203:0crwdne2934203:0
Your Google Home is on but is not able to connect to your home wi-fi network. I have followed the instructions and am trying to connect to my hotspot. Seems to be having all sorts of problems. Not finishing the installation.
Margaret O'Reilly - crwdns2934203:0crwdne2934203:0
Check what channel is used by your hot spot, try to set it on channel from 1 to 11, Google Home won't work on channels above 11.
Maciej Durczak -
my internet explorer icon has not appeared
Michael James - crwdns2934203:0crwdne2934203:0
My Google home is not even turning on at any plug
manroop_kinra - crwdns2934203:0crwdne2934203:0
I have 3 devices on music group but only 2 speakers will work. Factory reset got one working but another stopped. Factory reset that one and prior device stopped working again. All definitely in music group. Any suggestions?
gtmurtha - crwdns2934203:0crwdne2934203:0
Hi Guys just purchased Zemismart Downlights the Smart Life app recommende, picks up the lights but Google Home won't so can't get the Google Mini home to find or operate the lights. Can someone please help its driving me crazy wasting hours
Steve Hogan - crwdns2934203:0crwdne2934203:0
All of my Google Home devices say “Something went wrong, try again in a second” then it works as normal. How do you fix this issue. It has been having this issue for several weeks.
Tony Whitley - crwdns2934203:0crwdne2934203:0
It’s playing ok but every so often it say speaker now off then right after says speaker now on???
Marie Howard - crwdns2934203:0crwdne2934203:0
My google home doesnt seem to be able to connect for my bedroom chromecast which was working for last few years. It keeps saying it cant connect to wifi. I have 3 other TV's in the house and just connected the newest one this week with no issues.
I reinstalled google home as well.
Can you help me.
Marilyn Bodnar - crwdns2934203:0crwdne2934203:0
My Google Home has lost the ability to Find My PHone. I got a new phone and I think it worked since then but I’m not sure.
Christine Berry - crwdns2934203:0crwdne2934203:0
Unable to access local radio stations
Betty Buckley - crwdns2934203:0crwdne2934203:0
Screen is dark and can hardly see the pictures, help
Randy French - crwdns2934203:0crwdne2934203:0
It wont get past the spinning coloured circles & i have tried restarting multiple times
Wendy Newbold - crwdns2934203:0crwdne2934203:0
The instructions for rebooting a device are out of date. In the Google Home app, select the device, tap on the cog, then three dots menu and reboot is there.
Anders Harrison - crwdns2934203:0crwdne2934203:0
Will not answer
June - crwdns2934203:0crwdne2934203:0
You forgot the part where nothing works where you change the name and it doesn't change you try and separate a stereo pair and it doesn't separate...
David Krajecki - crwdns2934203:0crwdne2934203:0
four white lights always on but is totally not functual!
Gary Oisten - crwdns2934203:0crwdne2934203:0
Google wont let me complete transactions at bank site. Goes back to log in again. Have to log in twice to even get in. Then during the transaction throws me out and says log in again.
CynthiaBaker Zillion - crwdns2934203:0crwdne2934203:0
I use Google home for nest camera back and front . Works perfectly but the Google home site is slow to answer. If something pings the front camera I can hear the ping but cannot get into home quick enough and have to wait ..too late for catching someone.
Back camera battery but front camera online.
Works perfectly once opened and also catches movement.
Any ideas please.
Jane Cutts - crwdns2934203:0crwdne2934203:0
Me dice que inicie sesión con la aplicación google home y se repite
Maria Sánchez Manjavacas - crwdns2934203:0crwdne2934203:0