crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Cannot Connect to Speaker
The speaker is out of range, or has faulty Bluetooth.
Device is out of Range
If your device is out of range of your speaker, they will not be able to maintain a Bluetooth connection. Remove any obstacles between the speaker and your device, and move your device as close as you can to your ANKER SoundCore and try to pair again.
Faulty Bluetooth
If the device’s Bluetooth connection chip is broken, it stops the device from pairing at all and prevents any Bluetooth interaction. To avoid using a Bluetooth connection, you can use an auxiliary cord to physically connect the speaker to your device.
If you wish to restore the Bluetooth ability of your speaker, you must desolder the Bluetooth chip and replace it. For help replacing the Bluetooth chip, follow this guide. Beware this is incredibly hard to do.
No Sound Playing
The speaker is out of range, or has a broken speaker/speaker wires.
Not Connected to Speaker
Your Bluetooth device may be out of range for connection. To solve this remove any obstacles between the speaker and your device, move as close as possible, and try to connect.
Broken Speakers
Broken speakers prevent sound from being produced or produce distorted sound. If no other solutions for improving sound have worked, the speakers might be faulty. You can fix this by following this guide.
Poor Sound Quality When Using Bluetooth
The speaker’s volume could be too high, device is out of range, or there is wave interference.
Sound Level is Too High or Too Low
Try to lower the sound level to 85% on the Bluetooth device. High volume levels can cause distortion to sound on speakers. This may also happen if the volume level is too low.
Device is Out of Range
Bluetooth speakers are meant to be close range. If the device is out of range the sound quality will be poor. Move closer to the device to improve sound quality.
Wave Interference
Bluetooth connection uses waves. If there are many Bluetooth devices all being used at once it can cloud the connection between your device and the speaker. To avoid this turn off Bluetooth devices that are not being used and test your sound quality again.
Power Button Doesn’t Work
The speaker’s power button does not function properly.
Press and Hold All Buttons at the Same Time
Try pressing and holding all buttons on the SoundCore simultaneously, for about 30 seconds, then press and hold the power button until it turns on.
Slide Power Button All the Way to the ‘On’ Position, then Lightly Tap it Back.
The power switch can become misaligned, allowing the switch to move past the point of connecting the current to being ‘On’. If your unit will not power up, or does so intermittently, try switching the power from ‘Off’ to ‘On’ past the audible and tactile click / bump resistance, then lightly thumb the switch back (towards the ‘Off’ position) but only until you meet faint resistance. Wait a few moments to see if this powers the unit up.
Problems Switching Between Paired Devices
The speaker has not been paired or unpaired properly.
Not Disconnecting To Last Paired Device
Try turning off Bluetooth on all devices that you do not want to connect then attempt connecting to desired device.
Speaker Not in Pairing Mode
First turn off Bluetooth on the device you want to connect to. Then press the Bluetooth button on the speaker down for 2-3 seconds to enter pairing mode. A flashing blue light indicates the speaker is in pairing mode. Once in pairing mode, try reconnecting to the speaker. A steady blue light indicates your device is paired to the speaker.
Not Charging
The speaker’s charging cables are loose, charging port is broken, or the battery is broken.
Check Charging Cables
Ensure all charging cables work properly. Use the same cable on another device to see if the cable is bad. If the cable charges the other device then the problem is with the speaker’s charging port. If the cable does not charge another device then the cable is broken and another cable should be substituted.
Faulty Charging Port
If the red light on the side of the device is not turning on even when plugged in, then you have a faulty charging port. You can replace this using this guide.
Faulty Battery
If the red light on the side of the device is turning on, but the device has little to no battery life, you have a faulty battery. You can replace this using this guide.
Connected Device Not Able to Control Volume
There is a problem with the current Bluetooth connection.
Restart Device’s Bluetooth
Turn off the connected device’s Bluetooth to disconnect the device from the speaker. Turn on the device to be connected and re-pair the device to the speaker.
Microphone Not Working
The speaker could have a broken microphone or broken microphone wire.
Faulty Microphone
If the microphone does not work even though there is a Bluetooth connection, it means that your microphone or microphone wires are broken. You can replace this using this guide.
crwdns2944067:0105crwdne2944067:0
what can I do to stop it from beeping?
judyinln - crwdns2934203:0crwdne2934203:0
What can I do to stop it bleeping and then on third bleep shuts down speaker ???
Nigel - crwdns2934203:0crwdne2934203:0
Might be battery is died
Naomi Corbin -
My Bluetooth transmitter is never found in my iPhone 8
Justin Vides - crwdns2934203:0crwdne2934203:0
What do I do if one side of me earpods are louder then the other making it to where the volume is more on the quieter side doesnt work
Christopher Chapman - crwdns2934203:0crwdne2934203:0
Worked for me, thank you.
Dallas Crockett - crwdns2934203:0crwdne2934203:0
bass button flashing and has no bass??? please help
shea_awkward - crwdns2934203:0crwdne2934203:0
Blue tooth no longer turns on…Not sure what to do
enchantedsongbird - crwdns2934203:0crwdne2934203:0
Is there any way to turn it on other than the power button? my power button is completely broken
Jena Talbot - crwdns2934203:0crwdne2934203:0
After about 6 months my unit suddenly failed to show up on my phone and laptop. A technician at Amazon advised me to press bluetooth and volume up for 15 seconds. That seemed to reset the unit. This piece of advice is not to be found in the manual!
(I was first advised to power off the unit and then hold the power button for 35 seconds.)
Joost Dancet - crwdns2934203:0crwdne2934203:0
On a pair of Soundcore Motion+ speakers that are paired, sound goes off on one of the speakers for a second or two, then comes back. This happens occasionally. It still happens if I switch the speaker that is connected to the sound source. Please add a solution to such an error.
Levent Topakoğlu - crwdns2934203:0crwdne2934203:0
I have Soundcore Trance, and I’ve generally had a good experience with it. However, I do get a very annoying error over bluetooth, even when the speaker is just a few feet away from my phone or computer with nothing in between. Every song will start extremely quiet, and stay that way until I change the volume, then it will return to its normal levels. I have the same problem whether it’s set Indoor/Outdoor and with Bass Boost on or off. It’s very frustrating, and has led me to ignore the bluetooth aspect of this speaker. I would not recommend buying Soundcore products until I can find a solution to this massive problem.
Isaac G - crwdns2934203:0crwdne2934203:0
Suddenly had loss of bass sounds with new buzzing sound. Any ideas?
ghwhitcher - crwdns2934203:0crwdne2934203:0
OMy Anker sound core wont char on my computer. All the cables are in securely.
Donna Maliszewski - crwdns2934203:0crwdne2934203:0
My Anker Soundcore will not charge or work I have all the cables in securly into my computer.
Donna Maliszewski - crwdns2934203:0crwdne2934203:0
Will only stay on if you hold down the power button. Turns off as soon as you let go
Jason Sarna - crwdns2934203:0crwdne2934203:0
Please help my Sound core 1 won't poweroff off and i try to disconnect the battery it return to normal but for few minutes it will stop and cant power off.
Carl lesther A. Sy - crwdns2934203:0crwdne2934203:0
I own a soundcore wakey. It’s time however goes way too fast. The moment I disconnect my phone it ‘s time starts acting wierd and 1 minute passes by on it in about 20 to 30 seconds of real time. Please help me on this issue.
Dewan Barnil Atif Dimitre - crwdns2934203:0crwdne2934203:0
Soundcore 2. The base is crackling like an old car speaker.
Brent - crwdns2934203:0crwdne2934203:0
The headset is pairing and I'm hearing it pairing but I can't hear the music from my device. What can possibly e the issue?
I reset the headset a few times now but still nothing.
Undine Duke - crwdns2934203:0crwdne2934203:0
The LED is constantly blue, but it will not power on/off or connect to anything
Tortilla - crwdns2934203:0crwdne2934203:0
Why does my speaker turn off completely when I plug it in to charge my party rave doesn't
ceciliayignaciobibiano - crwdns2934203:0crwdne2934203:0
My soundcore earbuds i have keep flashing white slowly when there connected to things
Tripp Aulds - crwdns2934203:0crwdne2934203:0
Airpods dont shut off when I place them in the charging case
martinezsantiago - crwdns2934203:0crwdne2934203:0
what to do if
when i connect with wire left side work perfect but right side sound goes slow
when i connect with Bluetooth the right side sound is perfect but left side sound goes slow
any solutions ?
Mohsin Ali - crwdns2934203:0crwdne2934203:0
i have Anker Soundcore Vortex
Mohsin Ali -
Will not work on laptop, even though it did before my laptop updated. Works on my phone. BT menu say my laptop is recognizable as… but the name doesn’t come up on list of devices to connect. Blue light just flashes. No problem with phone.
kittpekarik - crwdns2934203:0crwdne2934203:0
I mistakenly install flare + software on my flare device now it doesn't play out sounds and can't connect to pc
Gift lazarus - crwdns2934203:0crwdne2934203:0
Soundcore motion +question: pairing is ok but after several seconds, the power goes off: please help
Youngmin Choi - crwdns2934203:0crwdne2934203:0
In my soundcore q10 I hear some distortion at Full volume and bass up enabled. Is it ok or my headphones are faulty.
Himanshu - crwdns2934203:0crwdne2934203:0
Its not turning on, if i cunnect to the charger the blue light is on only otherwise no sign on life
Mir Sabbir ahammed - crwdns2934203:0crwdne2934203:0
dongle does not work on a ultra clear portable conference speaker, can the dongle be exchanged for a working unit?
John Hosman - crwdns2934203:0crwdne2934203:0
Can you pair rave and a rave+ together???
jay larsen - crwdns2934203:0crwdne2934203:0
Can I change my power and Bluetooth button on my Soundcore flare? It got punctured… there’s a hole and the power button is missing. What do I do?
Star Johnson - crwdns2934203:0crwdne2934203:0
Please, I need fast response.
Star Johnson -
listening to audio book. first few words of a sentence and last few words are spoken from the speaker. Middle if the sentence goes silent. It is a weird problem. Tried restarting, repairing, connecting disconnecting.
Adnan Manzoor - crwdns2934203:0crwdne2934203:0
Mine is trying to connect both separately I have no clue how that’s okay and how it isn’t mentioned once.
ajasher727 - crwdns2934203:0crwdne2934203:0
How to factory reset soundcore flare
Mahmudul H. Amit - crwdns2934203:0crwdne2934203:0
My ipad does not see my soundcore U@ headphones but does see other devices
cory - crwdns2934203:0crwdne2934203:0
I’m having trouble with Party Mode on my two Flare 2s I have. They were working splendidly for a week and then they just stopped pairing with each other. I even took them back and go new ones and still nothing. I did a firmware update on both of them and still nothing. I’ve even reset the devices, “forget Bluetooth” and reconnected it and still nothing. It’s driving my crazy because I have two but can’t pair them. Help!!
Cumberland Fam! - crwdns2934203:0crwdne2934203:0
Won't skip track no matter how many times I try the double press on left A1 bud. Just keeps stopping and thnen starting the same track.
Darren Warwick - crwdns2934203:0crwdne2934203:0
Mine won't turn on and whenever I try to charge it the light flashes a dim blueish reddish color
The Sun King - crwdns2934203:0crwdne2934203:0
My right earpiece doesn’t work and I’ve done everything from repairing to cleaning. This is the worst product ever—a waste of money. Now I have to find a way to recycle it. Customer service isn’t helpful either. They don’t know what to do as well.
Moe Roberts - crwdns2934203:0crwdne2934203:0
When I plugged in my Bluetooth it started charging just fine then I unplugged it and tried connecting it to phone won’t work so I plugged it back in and the light is blue and it turned off and on and now the light won’t turn on I kiss it’s plugged back in and now when it’s plugged in it continuously blinking blue light
roxanne wellman - crwdns2934203:0crwdne2934203:0
I have soundcore select pro speaker. It turns off automatically under 30 sec what can I do
M4 Lover -
i did firmware update and now it wont play at all and the top arrow looking button is staying on. it wont even beep now,
tony - crwdns2934203:0crwdne2934203:0
soundcore flare im using.
tony - crwdns2934203:0crwdne2934203:0
My new anker powerconf will not pair with my MacBook air. Any suggestions?
Art Arao - crwdns2934203:0crwdne2934203:0
Rave mini wont turn on how do you reset it. I cant press all the buttons at the same time to many buttons and not enough room to fit both hands in
Adam Garcia - crwdns2934203:0crwdne2934203:0
How do I turn up the volume independently? Right speaker significantly loader than the right.
MaK - crwdns2934203:0crwdne2934203:0
My speaker keeps saying “117”. What does that mean?
jan - crwdns2934203:0crwdne2934203:0
So I have soundcore vortex and if I’m listening to something where sound is intended only for the left ear, the right speaker will click and pop really loudly. It also makes this weird drip sound but I know it’s not water. This only happens on the right ear though. If sound is played only into the right or in both it’s fine. Please help.
Chris Taylor - crwdns2934203:0crwdne2934203:0
The power button is not working at all what can i do i pushed all the buttons at once a then power still not working
Wonya Glenn - crwdns2934203:0crwdne2934203:0
When I receive a call my sound core keeps repeating hello,hello hello
Fred Dorgin - crwdns2934203:0crwdne2934203:0
the power on not working..even i press all the botton
rodskie luke - crwdns2934203:0crwdne2934203:0
Sound works for media but no sound heard for calls.
nilumuneer - crwdns2934203:0crwdne2934203:0
Music stops from for half a second every 20 minutes or so what's the problem
Csadams - crwdns2934203:0crwdne2934203:0
The power button is flashing red while it's charging. Any idea what this means?
Fiona Simmins - crwdns2934203:0crwdne2934203:0
I can't pair without using the &&^&^$^ app, my screen has a small deadspace which takes up the &&^&^$^ add device button, make your $@$* &&^&^$^ bluetoothspeakers pair without your $@$*!& &&^&^$^ designed app
Kristopher Moffatt - crwdns2934203:0crwdne2934203:0
Press and Hold All Buttons at the Same Time...I tried that,it won't on.
What else should I do?it's becoming tiring.
Jackson Nse Jackson - crwdns2934203:0crwdne2934203:0
Led flashlights not blinking and not charging.
Aghney Lodhari - crwdns2934203:0crwdne2934203:0
Battery high
Still won't connect
Dave Eddy - crwdns2934203:0crwdne2934203:0
USB playback stops after 30 seconds. Why?
The only reason I bought this is to play my mp3s from my USB stick.
Fly Dive Race - crwdns2934203:0crwdne2934203:0
Day old Anker boosters..sound died PLEASE HELP
Dr robert baggs - crwdns2934203:0crwdne2934203:0
It's making cracking sound
Jamal Moore - crwdns2934203:0crwdne2934203:0
J'ai acheté 4 soundcore rave neon je peux conecté 2 speaker je peut pas conecte les 4 speaker je suis déçus vous dite des mensonge ancolère je les ramener au cosco pour remboursement pas content pas content !!!
fortin michael - crwdns2934203:0crwdne2934203:0
It tun off automatically under 30 second. What can I do
M4 Lover - crwdns2934203:0crwdne2934203:0
Mine beep whenever I type pls help this is so annoying and it does this ever once in a while at random…
Krazydestoyerx - crwdns2934203:0crwdne2934203:0
My Anker soundcore pro is continuously flashing blue light while playing music and then it will turn of within 10 minutes automatically 😞
sudesh.wickramasooriya - crwdns2934203:0crwdne2934203:0
My mini is blinking red . It turns on and plays music for a few seconds and then shuts off and while playing the other button is solid blue? Still connects and plays for about 30 seconds
robin white - crwdns2934203:0crwdne2934203:0
My speaker “select pro “ which showing automatically turns on is there any trouble shoot that I can do
Jineesh VP - crwdns2934203:0crwdne2934203:0
I cannot play my Soundcore Select Pro and Soundcore Flare 2? I had them both playing together and now they will not play together?
Glen M Carlson - crwdns2934203:0crwdne2934203:0
soundcore 1 and soundcore 3 not connecting tnx
John - crwdns2934203:0crwdne2934203:0
and how to connect thank you
John -
Speaker will not stay connected to Bluetooth, when the charger is not plugged in. I have looked all over, and have done the troubleshooting ideas of disconnecting Bluetooth, and resetting the speaker.
Is there a fix, or should I find a new speaker?
Dalyn Viker - crwdns2934203:0crwdne2934203:0
Thank you for telling me how to pair my Anker speaker to my MacBook Pro!
Suz InCentex - crwdns2934203:0crwdne2934203:0
Power on switch is red will not turn on new Soundcore select pro?
Ada Medina - crwdns2934203:0crwdne2934203:0
My motion boom plus has stopped working after 5 months Switches on then off after a couple seconds
michael - crwdns2934203:0crwdne2934203:0
when i turn on my anker soundcore 1, that said: one one seven, and when i playing music, that said 1 1 7 too, how can i fix that, i live in Viet Nam :( pls help me
Bảo Huy - crwdns2934203:0crwdne2934203:0
I have had three Sound core by Anker- Life U2i Wireless Neckband Headphones in the last three months, and all of them had the same problem of not working right ear bud after one month of use. I was wondering if this is a known problem in them, or this is something that might be an easy fix. Honestly, I like everything about them, but I feel like I am wasting my money on them.
Is this an easy fix issue, or I have to buy a new one?.
staremad2003 - crwdns2934203:0crwdne2934203:0
Power button not working. I held all buttons for 30 sec and then did power button Still power
Marny Moore - crwdns2934203:0crwdne2934203:0
my speaker turns off randomly during playing music also it cannot be turned off... if you try to turn it off it we restart on its own. do i have any solutions.
R Y U - crwdns2934203:0crwdne2934203:0
Soundcore speaker the blue light will not stay on
Pearlina Cassadore - crwdns2934203:0crwdne2934203:0
It charges then pops and shuts down and won’t turn on again until you charge it again for a couple of minutes, then all four lights come on so I try to connect up it pops and goes dead??
Brad Asay - crwdns2934203:0crwdne2934203:0
My Bluetooth speaker is not turning off.The light is always on and there is humming sound from the speaker.I tried everything,but nothing is working.
Tijo - crwdns2934203:0crwdne2934203:0
My Anker SoundCore One(A3102011) Bluetooth Speaker is not working/frozen.I am not able to connect my speaker to any of my devices.The status indicator on the speaker is always on red.On pressing down the power button only the intro/starting tune is heard repeatedly.There is also a buzzing or humming sound coming from the speaker.Please help me find a solution for this issue.
Tijo - crwdns2934203:0crwdne2934203:0
This support info is rediculous
J. Burns - crwdns2934203:0crwdne2934203:0
My speaker is the round sort. It doesn't have a bluetooth button !
Terry Shaw - crwdns2934203:0crwdne2934203:0
Mine wont turn on or charge just stop an now it wont do nothing
Rusty - crwdns2934203:0crwdne2934203:0
I took my soudcore select on a plane and the subs are stuck pushed in.
Adeian - crwdns2934203:0crwdne2934203:0
Thanks... it has started now 🙂
Chris Oliver - crwdns2934203:0crwdne2934203:0
When I put the power on the headphones are not charging and the red light does not appear what do I do
nihat ibrahim - crwdns2934203:0crwdne2934203:0
My cell phone is OnePlus pro 7t I'm trying to connect my new headphone soundcore Life U2i, It working for few minutes and stoped automatically without any interfere from me.
Ahmad Sheweta - crwdns2934203:0crwdne2934203:0
Resting the speaker and Bluetooth over and over again and was failed again.
Ahmad Sheweta - crwdns2934203:0crwdne2934203:0
My right pod is not working and I've applied all steps
Menna Tab - crwdns2934203:0crwdne2934203:0
Anker Soundcore starts playing, then randomly cuts out for a few seconds, then start playing again. Phone is right next to it and not moved. Any fixes?
Cindi K - crwdns2934203:0crwdne2934203:0
May be poor internet connection?
Lol -
my soundcore earbuds working both perfectly on my iphone but not on my ipad other than one is, the right ear. No problem before on both devices but and neither on parring.
Abe Curmi - crwdns2934203:0crwdne2934203:0
Both mini 3 lights are blinking blue. Both show up on my laptop bluetooth. One speaker plays, but the second will not link up to the one playing.
This happens occasionally. Ordinarily both mini 3 speakers connect to my laptop and are paired together properly.
Maric Yates - crwdns2934203:0crwdne2934203:0
soundcorelife q10 base up button not working after i connected aux cable to computer
Pagan Min - crwdns2934203:0crwdne2934203:0
I have a soundcore flare+ that will not turn on what can I do to fix it
Robert Spruill - crwdns2934203:0crwdne2934203:0
It just keeps blinking red light, won't work
Linda Cousins Graovac - crwdns2934203:0crwdne2934203:0
Don't buy this product are wasted
Sanat Ghosh - crwdns2934203:0crwdne2934203:0
It's not making any noise when I connect it. I've reset it many times and I'm 100 percent sure it's connected, I just don't really know what to do, I've also pressed the on and plus volume button but all it did was turn it on and off again
Lol - crwdns2934203:0crwdne2934203:0
Can't get my Samsung A51 mobile to ring when bluetoothed to Anker Soundcore 2. I want both to ring at the same time
Anne Gurney - crwdns2934203:0crwdne2934203:0