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Follow this guide to remove and replace the battery in your 2021 Motorola Moto G Play.
Before you begin, download the Software Fix app to backup your device and diagnose whether your problem is software or hardware related.
This guide is for the official Motorola replacement part.
For your safety, discharge the battery below 25% before disassembling your device. This reduces the risk of fire if the battery is accidentally damaged during the repair. If your battery is swollen, take appropriate precautions.
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Heat an iOpener and apply it to the left edge of the cover for two minutes.
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Apply a suction cup to the back cover, as close to the center of the left edge as possible.
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Pull up on the suction cup with strong, steady force to create a gap between the cover and the frame.
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Insert an opening pick into the gap.
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Slide your opening pick back and forth along the left edge to slice through the adhesive.
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Leave the pick in at the bottom left corner to prevent the adhesive from resealing.
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Insert and slide a second opening pick to the bottom right corner to slice through the adhesive.
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Leave the pick inserted to prevent the bottom edge from resealing.
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Repeat this process for the right and top edges of the cover.
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Grab and lift the bottom edge of the cover.
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As you lift the back cover, press and unstick the fingerprint reader from it.
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Grab and remove the back cover.
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This is a good point to test your phone before sealing it up. Follow this guide to perform a hardware test. Be sure to power your phone back down completely before you continue working.
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To adhere the back cover with custom-cut adhesives, follow this guide.
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To adhere the back cover with tape, follow this guide.
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Flip the fingerprint reader to the left, away from the phone.
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Use your Phillips screwdriver to remove the twelve 3.9 mm-long screws securing the motherboard cover.
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Insert the pointed end of a spudger between the bottom right corner of the motherboard cover and the frame.
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Pry the cover upward until you can grab it with your fingers.
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Grab the bottom edge of the motherboard cover and remove it from the frame.
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Use the pointed end of your spudger to pry and disconnect the battery's press connector.
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Use the pointed end of your spudger to pry and disconnect the fingerprint reader's press connector.
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Use your fingers or tweezers to remove the fingerprint reader.
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Heat an iOpener and apply it to the left edge of the screen for about two minutes.
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Apply the isopropyl alcohol into the gaps between the sides of the battery and the frame.
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Fold the graphite heat dispersion film toward the top of the battery.
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Place a suction handle on the center of the battery.
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Insert an opening pick between the right edge of the battery and the frame.
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Use a steady force to pull on the suction handle and simultaneously pry with the pick.
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Remove the battery from its recess.
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Compare your new replacement part to the original part—be sure to transfer remaining components and remove adhesive backings from the new part before installing.
To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
Compare your new replacement part to the original part—be sure to transfer remaining components and remove adhesive backings from the new part before installing.
To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
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I followed yourdirections to a T but now my battery does not recharge anymore. ????
I'm sorry to hear your repair didn't go smoothly! We're here to help you get back on track. I'd recommend to first check some basic troubleshooting, or post a question on our Answers Forum. In the meantime, check around the inside of your phone; Look closely at connectors near the charging port and the battery connector to find any damaged surface components. If all looks ok, and you've ruled out any software-related issues, you might be facing a part issue. You can get in touch with our customer service here.
Can the battery be replaced without the phone resetting to factory settings?
Replaced battery but now it has a battery symbol with a question mark
