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Camera won’t turn on
Xiaomi Yi will not respond when trying to power on
Drained/Bad Battery
If the Xiaomi Yi won’t turn on, it could be a drained battery. Try plugging in your device into an AC adapter or computer with a micro USB cable an check if the red LED ring around the power button lights up. If it does not, remove the battery and make sure the pins with the battery are aligned with the pins of the camera. If the problem persists, it may be caused by a bad battery. Please follow this guide for instructions on how to replace your battery.
Bad power cord
It is possible that the micro USB cable you are using is broken. Try a different micro USB cable with the same AC adapter or computer and see if the LED indicator turns on.
Bad Power-in adapter
It is possible that the AC adapter you are using is broken. Try plugging your device into the USB port of a computer with a working micro USB cable.
Bad Motherboard
If the camera does nothing after plugging it into a working micro USB cable and AC power adapter, the problem most likely lies in the motherboard. Please follow this guide for instructions on how to replace your motherboard.
Poor Audio playback quality
Your cameras audio is distorted or missing
Bad Microphone
Distorted or missing audio in recordings most likely indicates a bad microphone. Please follow this guide for instructions on how to replace your microphone.
My recordings and pictures are distorted
Images are blurred, distorted, or contain artifacts
Cracked or Damaged lens
In the case of a cracked or damaged lens, the lens will need to be replaced.
Software Settings
The Xiaomi Yi has a distortion effect enabled by default. This allows for a wide angle view. If you would like to disable this effect, you can do so by changing the “image rectification” settings on the smartphone app.
My Xiaomi Yi is cracked or damaged
There are visible cracks or damage on the outside of the Xiaomi Yi
Replace the Front Panel
If there are scratches, cracks, or other cosmetic damages on the front of the Xiaomi Yi, you will need to replace the front panel. Please follow this guide for instructions on how to replace your front panel.
Replace the Back Panel
If there are scratches, cracks, or other cosmetic damages on the back of the Xiaomi Yi, you will need to replace the back panel. Please follow this guide for instructions on how to replace your back panel.
My Xiaomi Yi WiFi is not working
My smartphone is not detecting my camera
WiFi not enabled on smartphone
If your smartphone has wifi disabled, your smartphone will not be able to connect to the Xiaomi Yi. Enabling wifi should allow you to detect the Xiaomi Yi.
WiFi is not turned on
If your WiFi status indication LED is not blue, press the WiFi button to enable wifi
Replace MotherBoard
If your WiFi refuses to turn on or be discoverable, you may have a defective motherboard.
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USF Tampa, Team 15-5, Blackwell Fall 2015 crwdns2935289:0USF Tampa, Team 15-5, Blackwell Fall 2015crwdne2935289:0
USFT-BLACKWELL-F15S15G5
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Reading around the net I've discovered that there are many of us who have a problem with charging. My camera no longer charges, though the lights indicate that it is when plugged in. I'm currently using an external battery charger with extra batteries but I'd love to have a camera that works right. Xiaomi won't respond to support requests or respond to questions on their forum. I suspect this is a know issue and they don't want to accept any potential liability by admitting it exists.
Jeff Johnson - crwdns2934203:0crwdne2934203:0
This camera is the LAST Xiaomi item for me. I bought my A7LS sports camera in February 2016 but have used only 3 times. And now it is dead! I mean, it makes beeps and shows red light but that's all it does. The WiFi wont turn on and the camera begins heating up a bit after like 3 minutes. There is NO WAY the wifi on the camera would show any signs of life. I bought this thinking it is a good quality product but now I feel I wasted my money. So, goodbye Xiaomi, wont buy anything again from you.
Andy - crwdns2934203:0crwdne2934203:0
I also had the same problem . I have 3 batteries fully charged and none of them works ! I also plugged the camera with the battery to a power outlet and I'm stuck to the red light the whole day and wont let me use it without unplugging the power . This camera was not used a lot because everytime I want to use it the battery dies . And Just have to throw it in the trash!
Joan - crwdns2934203:0crwdne2934203:0
I purchased this camera a while back. This is the first time I have pulled it out of the package and tried to use it. I have charged it up but nothing happens when I try to turn on the WiFi and detect it with my phone. What the !&&*? Am I going to find that this was a lemon of a purchase? Very disappointing...
Bryan Harrison - crwdns2934203:0crwdne2934203:0
when camera is turned on, as i try to to shoot a photo, led indicator of power, video, and the purple led, blink thrice with a beep, Anyone encounter the same issue?
joey labay - crwdns2934203:0crwdne2934203:0
I did. It's an indication of no free space left on the SD card.
It happened to me when I've freed up some space on the card using MacOS, but it actually put the files into the Trash folder on the card instead of completely removing them.
Formatting the card in the camera is the quickest solution if you don't have any valuable files on it. Else, insert the card into the computer and clear the Trash bin after the card is detected.
Ivan Elizarov -
My Problem is that every time I record video, the camera records it in random length segments, I never know when it is recording it or stopping for a break to continue whenever it feels like, its very odd, the 1st few clips are the shortest then it gets a bit longer? !!!
p_highams - crwdns2934203:0crwdne2934203:0