crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Watch won't turn on
The screen is black, and the watch doesn't appear to be on.
Master switch is off
The first task to try is to flip the master switch on the back of the watch to "ON". Without doing this, the watch will not turn on when the home button is pressed.
Battery is not charged
The battery of this smart watch can last up to 2 weeks on a single charge, but it still needs to be recharged on a regular basis. You can do this by connecting a USB cable between the watch and a computer. Allow it to charge for about 3 hours for maximum performance.
Bad master switch
The master switch may be faulty, if neither of the above solutions solve the problem. In this case, you may need to replace the master switch.
Bad circuit board
If the master switch is in good condition, and charging the battery doesn't allow the watch to turn on, then the issue may be a bad circuit board. Replacing the circuit board entirely will be the solution.
Screen display looks abnormal
The screen doesn't display fully, the graphics aren't displayed in the right colors, or something just doesn't look right.
Screen is dirty or smudged
The screen may simply be dirty, as many children's toys become. Clean the screen with an alcohol-based wipe, or similar kid-friendly cleaning agent. Once dry, the display should look good as new.
Failure to load display properly
If the display does not load correctly and entirely, the watch software may be the culprit. Flip the master power switch to the "OFF" position for 30 seconds. Then flip the switch back to "ON" and press the home button to turn on the watch. This will reboot the watch in a fresh state, and the screen display should look normal.
Bad display
If the above solutions don't work, the problem may lie in the display itself. In that case, the circuit board (to which the display is permanently attached) may have to be replaced.
Buttons don't function
Pushing the buttons doesn't make anything happen.
Buttons are sticky
If the buttons feel stuck or sticky to the touch, they may need to be cleaned. To do so, the buttons need to be removed. Once this is done, wash the buttons and watch casing with a water-based cleaner. When fully dry, reassemble the circuit board and buttons.
Trouble connecting to computer
Despite your best efforts, the smart watch doesn't appear to connect to the computer.
Watch software error
Resetting the watch will reboot the software, and possibly get rid of any issues the watch has in connecting. To reset the watch, flip the master power switch to the "OFF" position for 30 seconds, then flip it back to "ON". Push the home button to turn the watch back on, and try connecting to the computer again.
Bad cable
If rebooting the watch doesn't work, the problem may lie in the connecting cable being used. Test the cable with another device and USB port, and if the cable fails to connect, then it may need to be replaced.
Bad USB port on computer
The USB port on the computer may be the issue. If connecting the watch works on another computer, then there's a possibility that the port on your computer is faulty. Using a different port should work.
Bad USB port on smart watch
If none of the above solutions fix the problem, then the USB port on the watch may be faulty. The only way to fix this is to replace the circuit board.
Can't view downloaded pictures/videos
Pictures and videos you've placed onto the watch can't be viewed.
Images in wrong directory
When downloading images or videos onto the smart watch, be sure that they are going into the right directory. In the Kidizoom Smart Watch location on your computer, photos should be placed in the DOWNLOAD/PHOTO folder, and videos should be placed in the DOWNLOAD/VIDEO folder.
Files are in wrong format
If your files do not show up on the watch, check which format the files are in. The watch can only accept JPEG and AVI (also known as Motion JPEG) formats for pictures and videos. If they are not in these formats, they will not be displayed.
Exposed to water and won't function
This watch may be splash-proof, but it isn't water-proof. After exposure to water, the watch doesn't work right.
Watch shuts off after being submerged
After a fall into water, you should not attempt to turn the watch back on. Doing so can cause it to short circuit, and stop working for good. Flip the master switch to "OFF" and unscrew the back of the watch. Place the watch casing (including the circuit board) in a cup full of rice, or another drying agent such as silica gel. After 3 days, replace the back plate, and the watch should hopefully function as normal.
Bad display/USB port/circuit board
If any of these parts are exposed to water, that may cause them to stop functioning. Test these parts using the relevant troubleshooting guides. If the part in question still does not work after troubleshooting, the entire circuit board may need to be replaced.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team 10-6, Remmell Spring 2016 crwdns2935289:0USF Tampa, Team 10-6, Remmell Spring 2016crwdne2935289:0
USFT-REMMELL-S16S10G6
crwdns2931471:04crwdne2931471:0
crwdns2935297:012crwdne2935297:0
crwdns2944067:0108crwdne2944067:0
I think it went in water and now the screen will only be on when charging otherwise it won't work any suggestions?
jdrsx2004 - crwdns2934203:0crwdne2934203:0
I have the same issue. Did you ever get an answer?
mdearden1970 -
You might have have damaged the battery causing an electrical fault. Try to change the battery from a trustworthy website to purchase a new battery
Apple Siri -
I had this problem. I kept the master switch off for a few months, then turned back back on and tried charging again. It charged properly and is working now
Cynthia Arnold -
i didnt put it in water and it wont turn on i have the same issue with my dx3
adam elsammad -
When I press the Home button the watch locks up completely and has to be reset in order to use the camera or change the watch faces. Any ideas on how to resolve this issue. Sounds like a software issue.
Nathan - crwdns2934203:0crwdne2934203:0
Screen is frozen… can not set the date or move off the date screen. Any suggestions?
Audreywhite -
Nathan maybe try to go to settings advanced then go down to fac
Apple Siri -
I just fixed this on my kid’s watch. The problem is that when the storage is nearly full, it completely locks up. The solution is to hook it up to a laptop, and empty the DCIM folder. There is also a VOICES folder with audio recordings that can be emptied to free up additional space.
Jasper van der Hoeven -
cant register my kidizoom smartwatch dx
kmbrlycontreras - crwdns2934203:0crwdne2934203:0
Thank you!! I was using a bad usb cable. If it will not work on your computer, make sure to try other USB cables, and make sure to hold it pressed against when plugged in, because it might be too loose.
bigboybeef - crwdns2934203:0crwdne2934203:0
watch is playing music and the screen is white and I can't turn it off...
Andrea Morrow - crwdns2934203:0crwdne2934203:0
mine is doing this too - white screen and frozen.
Katherine Itakura -
And my screen is White
R-GamerProX -
anyone know why the camera on my kidizoom smartwatch is not working? everything else works fine. its just the camera and camcorder buttons? Thank you.
Jenn - crwdns2934203:0crwdne2934203:0
I have the same problem, have you been abble to solve it?
Maria Entigue -
I have the same problem, were you able to solv it?
Maria Entigue -
I downloaded the new update and immediately everything to do with the camera stopped working. I called and they said —sorry it’s now inoperable. That’s it, no tech support nothing. Very upset.
stephaniehruby -
If the camera or any other feature on the watch stops working inexplicably, turn off the watch for 30 seconds, then turn it on again. The on/off switch is that teeny tiny slider switch on the back.
Charles Floading -
When I try to take a picture inside it it dark on screen and my other Smart Watch is Perfect! ➡(when I take a picture inside)
Any Suggestions?…
BlueTack 101 - crwdns2934203:0crwdne2934203:0
my kidizoom won’t respond to anything i do to the screen even after turning it off for 30 secs and turning it back on. i even charged it and nothing. what should i do?
Caren Capinpin - crwdns2934203:0crwdne2934203:0
My watch just freezes on the spot. Plus when I switch off the MASTER BUTTON it’s still frozen.I hope you guys can find a way to fix FROZEN technology.Thanks for the advice anyway.
Varsha Prakash - crwdns2934203:0crwdne2934203:0
The LED isn't working on our kidizoom. We can only see the screen if holding a torch light to it. Any ideas?
T Anderson - crwdns2934203:0crwdne2934203:0
The LED isn't working on our kidizoom. All functions are working, however we can only see the screen when shining a torch light to the screen. Any ideas of what I can do please?
T Anderson - crwdns2934203:0crwdne2934203:0
We are trying to connect to the VTech system to download some extra apps to the watch. My watch says it’s charging when I plug it into my computer but my computer is saying the watch is not connected. Since it shows that it’s charging, its clearly not one of the issues listed above. Any thoughts on what the problem could be?
Monica Enloe - crwdns2934203:0crwdne2934203:0
we are having the same problem also. When connected to my Macbook USB port with cable, it says the watch device cannot be found. Anyone who knows how to fix?
elle campagna -
My daughter and I ran in to the same problem. We finally fixed by finding the correct cable!! All the other USB cables would say “charging” on the watch but “not connected” in the computer, so try to find the USB cable that came with the watch, that’s the only one that works! good luck!
inmotioncompany -
Hi guys. I can’t real through all of these comments but my son has a watch and when it’s plugged in it is on and says fully changers, however, when I unplug it, it’s dead. Any suggestions or ideas? Thanks so much.
Dana miller - crwdns2934203:0crwdne2934203:0
I'm having the same problem with mine! Were you able to identify the problem?
Chris -
Mine too I was told it might be a bad circuit board
qcain4life -
I had the same exact problem, too. Did you ever find any answers to the problem?
Cole Denton -
Mine is stuck on the time screen and buttons wont do anything. The time is frozen
Kamille - crwdns2934203:0crwdne2934203:0
My daughter watch is stuck on the date screen and will not go further anyone have a fix to this problem?
Mimi -
I’m having the same issue with my sons watch. I have yet to figure out how to fix it.
Lisa Flanders -
any suggestions
Kamille - crwdns2934203:0crwdne2934203:0
Has vtech ever responded to any of these? I have many of the same problems
Tamora - crwdns2934203:0crwdne2934203:0
is it ok when the charging shield fell off the kidizoom smart wacth
Ama Sotodji - crwdns2934203:0crwdne2934203:0
This is probably a rare use-case, but: on my Mac, in the Finder, I always have a Get Info window opened (command-option-I) to give me live info about selected items. This macOS feature does not play nice with the VTech Smartwatch. It runs insanely slow and occasionally crashes Finder.
Charles Floading - crwdns2934203:0crwdne2934203:0
Hi, we downloaded and transferred new games to the watch and cannot play/find them. Any suggestions?
Dino C - crwdns2934203:0crwdne2934203:0
My daughters brand new watch camera will not turn on. She got it for Christmas. Not even 1 month old.
Bonnie Lovett - crwdns2934203:0crwdne2934203:0
I couldn't get any contact in Malaysia. The number I was given was attached to only toys. Whom should I contact for watch repair?
michelle_lalitha - crwdns2934203:0crwdne2934203:0
My daughter's kidizoom smartwatch dx2 that she recieved for Christmas no longer has ANY sound whatsoever. I've flipped the switch on and off, turned the volume all the way up and then all the way down. Which is really the only options available in this case. And I can't find anything online to help point in the right direction to fix it. Has this happened to anyone else? Any tips or points in the right direction is very much appreciated!
Shawna - crwdns2934203:0crwdne2934203:0
when I turn my smart watch the screen is white
Renad - crwdns2934203:0crwdne2934203:0
I have the same trouble, the screen is white, SOS¡¡¡
Ariel Manfredo Calizaya Alegre -
will not charge I tried turning the master power switch off for 30 seconds and it still isn’t working!
Abigail Miller - crwdns2934203:0crwdne2934203:0
Same here my watch is not working too
SleepyboiU_U -
unfortunately my vtech watch is not 100% at all !! I charged it until it was full but after i took it of it didn’t switch on and said that the battery was not charged.So i have been wondering how i can fix treacherous problem/difficulty!!!!
I have tried these solutions yet nothing worked
PrincessAyesha Patel - crwdns2934203:0crwdne2934203:0
every time my daughter tries to swap the camera to selfie it freezes how can this problem be solved ?
athena - crwdns2934203:0crwdne2934203:0
Backup everything then fac
Apple Siri -
Screen frozen,can't move the data screen
rowieperez106 - crwdns2934203:0crwdne2934203:0
It doesn't work still
Damian Booth - crwdns2934203:0crwdne2934203:0
I've recharged the watch and the battery is full. But every time I set the time and date, the watch turns off. I can get any
Damian Booth - crwdns2934203:0crwdne2934203:0
My watch is working normally but somehow, it broke ramdomly.
My watch volume shows max but when I play a audio file, IT DOESNT blow out sound!
Can you please help me?
Em Ut - crwdns2934203:0crwdne2934203:0
junk! temperature out of range fault, shuts down after 30 seconds.
jason_elliott9 - crwdns2934203:0crwdne2934203:0
temperature out of range fault! watch turns on for 30 seconds then shuts down. it’s brand new.. any suggestions?
jason_elliott9 - crwdns2934203:0crwdne2934203:0
My DC2 camera keeps freezing when I switch from side camera to selfie camera and have not been able to get selfie camera to work! Any suggestions?
Lore - crwdns2934203:0crwdne2934203:0
I can't hear any sound from recording or from vedio although I an hear the sound of games and other can you tell me how to fix this problem.?
omarkassab.adam - crwdns2934203:0crwdne2934203:0
This might be a mic fault one option, replace the microphone or go to
Apple Siri -
I’m having a problem with all of the above but the main issue is touch screen works half a second when you turn it on,then nothing.It freezes but actually makes the noises
Mitchell Jenkins - crwdns2934203:0crwdne2934203:0
The screen is on but not letting me push any on screen buttons or do any scrolling.
Brooke Kleeberger - crwdns2934203:0crwdne2934203:0
Screen is frozen… can not set the date or move off the date screen. Any suggestions?
Viren - crwdns2934203:0crwdne2934203:0
After rebooting the watch, the screen is frozen on the set date screen. Cannot move off the date screen as well. Updated the software, waited for 30 seconds after every reboot, but nothing works. Please help!
Viren - crwdns2934203:0crwdne2934203:0
Try to get the memory empty. Maybe it's full of stuff
oguiboy -
The touchscreen stopped working. The watch charged and I tried rebooting it. It turns on but doesn’t respond to any touches.
Jody Cook Corcoran - crwdns2934203:0crwdne2934203:0
same. if you are reading this please tell me if you fixed it and how you did it
Mackenzie Booth -
Mine was not fixed as i couldn't get hold of authorised dealer. The one i contacted mentioned thay they only catered to toys. The watch is in the box after hardly 3 months use..
michelle_lalitha - crwdns2934203:0crwdne2934203:0
It just rest my whole watch wht the !&&* and also i had pictures of mad dad before he died.you guys are horrible
Serenity Kaawa - crwdns2934203:0crwdne2934203:0
There is no sound when alarm goes off, even if volume is up
chuckles900ni - crwdns2934203:0crwdne2934203:0
My watch is broken i need info more my watch screen is White
How fix this?
R-GamerProX - crwdns2934203:0crwdne2934203:0
My son pulled the port cover off (the rubber flap) .I have it and it looks ok. What is the best way to reattach it?
Bellevue question - crwdns2934203:0crwdne2934203:0
just screw it back on
Mackenzie Booth -
There is a big black spot in the center of the screen and it’s blocking the display on the watch. Is this fixable or permanently damaged?
Joobes - crwdns2934203:0crwdne2934203:0
probably permentaly damaged
Mackenzie Booth -
mine's too. and lines
Edward Lau -
there is no sound coming through. microphone working fine but no sound. volume is turned on.
butterfly.lang - crwdns2934203:0crwdne2934203:0
there must be something in the speaker try blowing into it real hard.
Mackenzie Booth -
What to do when it doesn’t detects any sounds?
m-jay17 - crwdns2934203:0crwdne2934203:0
What if doesn’t detects any sounds? What to do?
m-jay17 - crwdns2934203:0crwdne2934203:0
Whenever I press the camera Button, it just freezes, and the only way to unfreeze it, is to turn it on and off by using the Master Swhich. One time it popped up an err messeng saying “MU test" in yellow words in a black screen. How do I fix this freezing problem???
Tamie F - crwdns2934203:0crwdne2934203:0
My watch will turn on and ask for date and time then it will turn off any recommendations on how to fix it
Yadiel Quino - crwdns2934203:0crwdne2934203:0
same with me. I think it is because we both sunk ours in water. We should dunk it in again then do the rice thing.
Mackenzie Booth -
my volume does not work
Jonelle Coffie - crwdns2934203:0crwdne2934203:0
My watch screen will not sense it when I touch it. I am thinking of sumerging it and then doing the rice thing. Do you think it will work
Mackenzie Booth - crwdns2934203:0crwdne2934203:0
watch won’t turn on but when charging cable is connected it states battery is fully charged, if switch flipped off it states to turn on but nothing else wont appear on-screen. if connected to a pc u can access internal storage and the tech symbol pops up once plug in but nothing from home button
sam - crwdns2934203:0crwdne2934203:0
How i want to reset the watch due to administrator permission…
hayat ahmat - crwdns2934203:0crwdne2934203:0
Screen is frozen… can not set the date or move off the date screen. Any suggestions?
Aaron Adhikari - crwdns2934203:0crwdne2934203:0
Hi we bought a brand new watch after charging it. We turn it on but no display just a white screen
please helpy
Kiran Family Vlogs - crwdns2934203:0crwdne2934203:0
mine just turns on with a date and i push it its frozen and sometimes it works im going to get a new battery
Erika Mitchell - crwdns2934203:0crwdne2934203:0
Every time we turn on the watch it asks for the date and time to be set. I’ve gone into the settings to “confirm” the date/time but it still asks it to be set. Any suggestions of how to stop this from happening?
Sallie Traeger - crwdns2934203:0crwdne2934203:0
It functions ok except it won't have connection even though I already insert SIM card and memory card
Yunita Maharani - crwdns2934203:0crwdne2934203:0
4 years ago my vetch watch froze on a video then I tried switching off and on but the screen just went black and to this day it is still just a black screen I have tried charging it and it still does not turn on pls help me with this problem
SleepyboiU_U - crwdns2934203:0crwdne2934203:0
I dropped my dx2 in the water and know the screen is frozen
Jaydon10 mampitiya - crwdns2934203:0crwdne2934203:0
I set the time on my daughters watch and hours later, I have to set it again. Either the time will be wrong or it shows the VTech screen. Any idea why this is happening?
Brittini Smith - crwdns2934203:0crwdne2934203:0
Check that you don't turn off the master switch. The watches can perform perfectly normal, even after being on for months. I know from experience, all you have to do is to charge it and keep it on so that it doesn't lose the time.
Cole Denton -
I have the dx, and my watch charges and turns on normally, no problems there, but the screen is stuck on the "battery full screen", even though I've tried turning it off and on multiple times, and also opening it up to see whether the battery was messed up (It wasn't). I have no idea how to fix it, and it's definitely not the charging port either, since charging it seems to work properly.
Cole Denton - crwdns2934203:0crwdne2934203:0
It seems that we have a similar issue, were you able to fix it?
CAMILO BERMUDEZ -
watch stuck on initial Vtech screen, I have tried everything, has someone has this issue before?
CAMILO BERMUDEZ - crwdns2934203:0crwdne2934203:0
Whenever I watch my video's, the sound doesn't work.
Jimin - crwdns2934203:0crwdne2934203:0
when I want to see my videos, they don’t produce audio
AMELLE WHITE - crwdns2934203:0crwdne2934203:0
Brand new, after 2 days watch will not turn on, have tried with other cables, nothing happens. Tried doing a reset with the home button, nothing. What a waste of money.
Aggs - crwdns2934203:0crwdne2934203:0
My little sister thought the dx3 watch was water proof and when she washed her hands she washed the watch too. I've been trying to fix it for a year now. I turned the master switch off for a while. And turned it back on and the buttons were working but the touch screen wasn't working and that's what I've been trying to fix. Any suggestions?
Cheetah - crwdns2934203:0crwdne2934203:0
I've tried everything! Help
Cheetah - crwdns2934203:0crwdne2934203:0
The volume is not working. I tried to flip the master switch on and off for 30 seconds but it still won’t work, can someone please help me. (My child wasn’t using it much and it hat never been in contact with water.)
Diamond_hershey - crwdns2934203:0crwdne2934203:0
What happened?
MovieShadow34 -
Why is my sound not working on
Rita Lancha - crwdns2934203:0crwdne2934203:0
For some reason the home button isn’t working properly. Just yesterday I was on activities (I don’t know how) and it went back to clock mode.
MovieShadow34 - crwdns2934203:0crwdne2934203:0
I haven’t even been using this for 2 years! And it still works (the only thing is that the home buttons doesn’t work) Somebody help!
MovieShadow34 - crwdns2934203:0crwdne2934203:0
Who here watching the sonic 3 movie tomorrow
MovieShadow34 - crwdns2934203:0crwdne2934203:0