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Sprout Channel Cubby won't turn on
Sprout Channel Cubby is not receiving power and wont turn on.
Drained/bad battery
If your Sprout Channel Cubby won't turn on then it may just be the battery, if you plug it in and it only works while it is plugged in then the battery will need replaced.
if this is the case refer to this guide Sprout Channel Cubby Battery Replacement
Device wont charge
The other option other than a bad battery is that the charging port has gone bad and no longer charges the battery. It can be hard to tell if it is the battery or the charging port, one good way to check is to plug in the device if it doesn't turn on while plugged in it is the charging port. There is not much of a way to fix the device at home as it is attached directly to the motherboard.
The display wont show anything
You turn on the device but there is no video being shown on it.
No picture/Cracked display
If the front screen is cracked or if it no longer displays anything more than a black screen the chances are you will need to fix your digitizer. This is the cover over the screen and connects into the device internally.
Camera wont take pictures
You attempt to use the front facing camera but nothing happens when you use it.
Camera is broke
If the camera is not working then you would have to try and reconnect the camera to see if some of the wires got loose, if this is not the case then replacing the camera will be the next step.
refer to Sprout Channel Cubby Camera Replacement
Audio not working
Your turn on your device but when using it no sound comes out.
Bad headphones
While usually not the issue it is an easy fix and quick to check. This can be done with a new pair of headphones.
Speakers broken
When speakers are breaking they commonly make distorted noise before breaking fully this is the first sign that the speakers are breaking. Once this starts to happen is is recommended to replace the speaker in the device
refer to Sprout Channel Cubby Speaker Replacement
Trim is broke
Your protective covering is no longer connected to the device.
Exterior trim is broke on the device
While this is not a issue that will affect the device directly it is needed too keep the screen protected, the screen is fragile, and the trim should be replaced quickly. This is one of the easiest fixes for the device overall.
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USF Tampa, Team 14-101, Meier Fall 2015 crwdns2935289:0USF Tampa, Team 14-101, Meier Fall 2015crwdne2935289:0
USFT-MEIER-F15S14G101
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How do I get a new charger I lost mine
Nyisha Carroway - crwdns2934203:0crwdne2934203:0
You can use any microUSB charger that is readily available at Walmart or Walgreens. Most Samsung devices use the microUSB style of charger.
Stephen Martinez -
My new cubby sprout wouldn't load, it keeps saying "unfortunately, cubby mode has stopped". How do I fix it?
Karimah - crwdns2934203:0crwdne2934203:0
I would try resetting the device.
1. Power down the device.
2. Hold down the POWER and VOLUME UP buttons at the same time until the boot screen appears.
3. Once the Sprout Screen appears (the grid with all the Sprout characters), press and release the POWER button.
4. The system menu should appear. Use the VOLUME DOWN button to scroll down to WIPE DATA/FACTORY RESET.
5. Press and release the POWER button (some versions use the VOLUME UP button at the ENTER button).
6. Use the VOLUME DOWN button to scroll down to YES -- DELETE ALL USER DATA. Press and release the POWER (or VOLUME UP) button to ENTER.
7. After formatting, select REBOOT SYSTEM NOW and press the ENTER button.
8. It will take several minutes for the device to boot up. When it restarts, you will need to set up the device again.
Stephen Martinez -
This worked ! THANK YOU!
mamabear4364 -
If the problem is the charging port, can we send it in for fixing/replacement if it's still under the 1 year warranty?
or2no - crwdns2934203:0crwdne2934203:0
mine is running a test error..
corinelewis15 - crwdns2934203:0crwdne2934203:0
how long does it have to run a test error
corinelewis15 - crwdns2934203:0crwdne2934203:0
How do I get a new charger port installed because it will stay charged only to 1% and flashes the whole time a pic of the battery with a yellow lighting bolt and the battery with 1% I need this fixed my son takes good care of this tablet because most the time it's put up now it won't work he hasn't even had it that long and it's upsetting I need help
Shakia - crwdns2934203:0crwdne2934203:0
Did you get this problem resolved? Ours has the same issue.
chris -
Opened up yesterday for Christmas, and the preloaded videos will not open. "something wrong with the files" ... Called customer service and they have no answers for me... ??!
Ashley - crwdns2934203:0crwdne2934203:0
I have been through about 5 of these tablets with my son. They all end up not being able to charge anymore. This is the best tablet for kids in my opinion, as I have also purchased a few other brands. I just wish they would stop dying all the time.
C H - crwdns2934203:0crwdne2934203:0
I am not able to get to the initial setup. It is looking for an internet password and I don't have one. It won't bypass and ignore there is no password to use. Any one else have that issue?
Emma Stewart - crwdns2934203:0crwdne2934203:0
Purchased a cubby for my 3 yo. Brand New. I plugged it in to charge and I wondered if it was normal for the charging battery icon to light up every 10-15 secs? I worried something is wrong,but it shouldn't be because like I said it is brand new. Has anyone e had this problem or is it normal?
Colleen - crwdns2934203:0crwdne2934203:0
The screen is cracked a little bit on the left hand side. And now the screen won't do,anything when you touch it. How can I fix this problem.?
Dae xalabaxa - crwdns2934203:0crwdne2934203:0
My sons Chubby tablet will not connect to WiFi
natisha Reed - crwdns2934203:0crwdne2934203:0
Some apps from Google Play freeze, then they show “(app name) is not responding. Would you like to close it?” The buttons are OK, Report and Wait. Can I fix it at home?
Liu Woods - crwdns2934203:0crwdne2934203:0
My sprout cubby is displaying images as if it was in a mirror mode of some sort is there any way to fix it? I associate if somebody that could help me
Raquel Castillo - crwdns2934203:0crwdne2934203:0
Try to unplug all TV’s in your house. A TV may be the problem. If the problem persists, Call, Customer Care
Liu Woods -
How can i get my key board back up on the screen when i tap on it
randysgirl2005 - crwdns2934203:0crwdne2934203:0
My daughters cubby will no longer turn on even when plugged in. Is there a place to send it to get fixed?
Krystal Bogle - crwdns2934203:0crwdne2934203:0
language appears to show in Chinese, also there no sound, what can I do?
Donna Burns - crwdns2934203:0crwdne2934203:0
Turns off by itself
Jason Martin - crwdns2934203:0crwdne2934203:0
After pressing power and volume up, I than seen little robot bellow that it says know command. also tablet shuts down without being prompted to. ( by it’s self).
Jason Martin - crwdns2934203:0crwdne2934203:0