crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Watch Will Not Turn On
The watch will not turn or show signs of powering up.
Bad Battery Charger
Make sure the charger is plugged in to both the wall and the charging cradle. If a light does not turn on to indicate charging on the backpack, then the charging cord is faulty.
Dead/Bad Charging Cradle
Make sure the charging cradle is fully charged. When plugged into the charger, make sure the light changes color to indicate that the backpack is fully charged.
When charging, the LED light on the charging cradle is supposed to be on, indicating that the charging cradle is receiving power. However, if the watch does not charge when attached to the charging cradle, the charging cradle may not be properly attached to the watch. Check for missing or bent terminals connecting the charging cradle to the watch.
If the charging cradle is working properly and it's correctly attached to the watch, but the watch still does not charge, you may need to replace the internal battery. See Samsung Gear S Battery/Motherboard Replacement guide.
Bad Home Button
If there is no issue with the charger or the battery and the watch will not turn on when you press the home button, you may need to replace the home button. See Home Button Ribbon Assembly Replacement guide.
Weak or Missing Wireless Connections
The phone will not receive any cellular data such as emails or text messages.
Phone is Not Turned On
Check to make sure your phone is powered on. If your phone is not powered on, the watch will not connect to the phone and receive text messages or phone data.
Bluetooth Connection is Missing
Make sure the phone and watch are in range for Bluetooth pairing to occur.
Check to make sure the Bluetooth is on in the settings of the phone.
Check to make sure the Bluetooth is working correctly on the phone by connecting to another wireless device or phone.
No Cellular Connection
Check your cellular strength. If you are in a dead zone or underground the watch will not be able to receive cellular data. Move to another location. The cellular strength is usually indicated in the top corner your phone.
Frozen or Unresponsive Screen
The touch screen fails to respond when touched
Update Software
Make sure that the watch is updated to the latest software version to maximize its performance.
Touchscreen Interference
If you have a screen protector or case or both, make sure they do not interfere with your access to the touch screen or any of its functions. Try removing the case or screen protectors to see if that fixes the problem.
Too Many Apps Running
If the watch is unresponsive, too many apps may be running. Close any applications that are running in the background if you are able to do so.
If unable to, try turning the watch off and on again.
If any of the previous methods are unable to solve the issue, perform a master reset by following these steps:
Confirm that the Samsung Gear S is turned off. Press and hold the power button until “Galaxy Gear Rebooting” shows up on the screen. Release the power button and then press it repeatedly until the “Reboot Select Mode” appears on your screen. Press the power button again to highlight the “Recovery” option on screen. Press and hold the power button once more for five to eight seconds to select the “Recovery” option to reset it to factory settings.
If all of these options fail to fix the issue you may need to replace the screen. See Samsung Gear S Display Replacement Guide
Bad/Missing Audio
Audio is difficult to hear/understand or audio may be entirely missing. Also watch may not be receiving audio input.
Check Settings
Make sure the audio is turned on in Settings. If audio is turned on check the volume to make sure it has been turned up.
Malfunctioning Speaker
If the audio still does not work after checking the Settings, you have a malfunctioning microphone and need to replace it. See Samsung Gear S Speaker Replacement
Malfunctioning Microphone
If the watch is not responding to any audio input, you may need to replace the microphone. See Samsung Gear S Microphone Replacement Guide.
Watch Will Not Stay On Wrist
Watch does not properly attach to the wrist.
Check Wrist Strap
Check for tears in the watch band. Check the clasp of the watch to make sure it latches. If there are tears or the wrist strap does not latch, replace the wrist strap.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team 12-1, Blackwell Fall 2015 crwdns2935289:0USF Tampa, Team 12-1, Blackwell Fall 2015crwdne2935289:0
USFT-BLACKWELL-F15S12G1
crwdns2931471:04crwdne2931471:0
crwdns2935297:05crwdne2935297:0
crwdns2944067:028crwdne2944067:0
My watch is talking to much how do I take that feature off
rscherman01 - crwdns2934203:0crwdne2934203:0
My watch will not forward my calls when disconnected from phone. Are dial out even though it has its on number.
Ardelbert Mitchell - crwdns2934203:0crwdne2934203:0
My gear s smart watch no longer counts my walking step, no longer measures the uv, including the heart beat rate, and the does not come automatically when I look at it to check the time.
nandom - crwdns2934203:0crwdne2934203:0
My phone was working, I had checked it numerous times during the day. I had completely recharged it around noon. At 6 PM I looked at my watch and the screen was black. I tapped the lower button- nothing- I taped the upper button.. still nothing- I held the top button for a full minutes- nothing- the screen is black - My apps are showing me as connected. The charging station is showing the green light- so it’s recharged- I just don’t have a functioning screen. Now what?
Marilyn Cremona - crwdns2934203:0crwdne2934203:0
I have an the same problem with mine, did you find out what the problem was
Howard Holder -
My Samsung watch I have 8 years now it won't come on I got a new battery and it still turn on
jamesbetts686 -
Mine just did the same thing so I held both buttons down for 15 secs and it rebooted itself and worked properly again after the reboot, it had never had a blank screen like that before this.
David Perez - crwdns2934203:0crwdne2934203:0
My watch it froze on the samsung gear s screen and when I try to reboot it, it goes right back to the Samsung gear s with a black screen. Can anyone help
Rachel Crabtree - crwdns2934203:0crwdne2934203:0
When I turn it on itll show the Samsung gear s logo for some seconds and then turn off, then turn on, and just keep repeating that. What do I do?
onlythabest256 - crwdns2934203:0crwdne2934203:0
Hi, did you find a solution yo your watch problem, mine is doing the same thing?
Guy -
I see a white vertical line in my watch
charles - crwdns2934203:0crwdne2934203:0
I just bought Samsung Gear S r750 in a charity for UW.Watch connecting with the help of Bluetooth. But, it is not displaying the time . It keep on flickers with wallpaper and watch face. I'm not able to disable the wallpaper. Most of the times not able to go to apps.able to restart, poweroff, factory reset.Also i see message "unable to load data, tap to retry"Since this is 1st gen watch, samsung not able to help me out here.Please help me out..Plzzzzzzzzzz
cheering - crwdns2934203:0crwdne2934203:0
Is there somewhere to take or send your watch to get fixed
Howard Holder - crwdns2934203:0crwdne2934203:0
Watch does not properly attach to the wrist.
b.battabrahim.bb - crwdns2934203:0crwdne2934203:0
Make sure that the watch is updated to the latest software version to maximize its performance.
b.battabrahim.bb - crwdns2934203:0crwdne2934203:0
My watch has stopped working it is fully charged but won’t turn on
Irene - crwdns2934203:0crwdne2934203:0
My watch is fully changed but will not turn on
Irene - crwdns2934203:0crwdne2934203:0
My gear 3 is stuck on the screen that says
Samsung Gear S3 classic. I can get it to where it says rebooting and then click it on every thing possible and it just goes by to the same screen.
Connie Owens - crwdns2934203:0crwdne2934203:0
The dial in my watch will not turn, it feels like it's jammed or locked in place, How do I fix it?
Nancy - crwdns2934203:0crwdne2934203:0
All these videos show how to fix galaxy watch active but the watch turns on for them whereas im here with no response just s black screen and its been on charge all night and the charger works perfectly fine because it work with my other watch so I don't know what to do
Michael Pretoius - crwdns2934203:0crwdne2934203:0
Lower half of my screen is none responsive. Any ideas what may be the issue?
Ricardo C - crwdns2934203:0crwdne2934203:0
Mine has been doing the same thing with not powering back up no matter how full the battery is. The only thing that works is to leave it on the cradle and plug it into a PC that is turned off and leave it that way for 3 or 4 days…the cradle and the watch both have to completely deplete all charge. Then start the PC with the watch plugged into it still and when the red light on the cradle comes on, it should show the lightning bolt and 0 or 1 percent charge. If not, hold down the power button on the watch a few seconds. This is terrible, but it's the only way to start the watch if it shuts down for any reason. Mine is a tmobile variant with the stock firmware still on it, never updated as well.
John Smith - crwdns2934203:0crwdne2934203:0
My gear back button won’t work anymore. Is there a way to stop my workouts other than hitting the back button? This is how I track my workouts. Thanks.
Adam - crwdns2934203:0crwdne2934203:0
My samsung gear s is stuck on the samsung gear s screen what do I do
Dylan Tholen - crwdns2934203:0crwdne2934203:0
I didn't use my samsung gear s watch for a year. When I placed it on the charger it only has a black screen. Shouldn't the battery charging be displayed on the screen, even when its off?
Rosalina - crwdns2934203:0crwdne2934203:0
Samsung Gear S watch. The light on the charger tells me it's charging but the screen on the watch is still black. I don't see the charging volt on the screen letting me know the watch is charging. I replaced the battery and bought a new charger but the watch is still not charging. I don't know what else to do. Help???
Rosalina - crwdns2934203:0crwdne2934203:0
I need to reset my watch with factory setting. Who can help me please? The original company does not provide software support anymore.
Towhidul Ahmed - crwdns2934203:0crwdne2934203:0
Hello All ,my samsung wear S ..... i cant reply to text messages hope someone can help me resolve the problem Cheers Rob....
robin darby - crwdns2934203:0crwdne2934203:0