Microsoft Band Troubleshooting

The clasp isn't functioning.

The band's clasp can become difficult to attach or detach if the band's clasp groove is unaligned to the corresponding hook. You can replace or fix the unaligned clasp groove by taking apart the clasp and realigning the clasp groove with the hook by following the Wrist Clasp Replacement Guide.

The band's clasp release buttons can become dull or loose if the spring inside the clasp that connects the two release buttons is defective. The spring could be bent, tangled, or stretched inside the clasp. You can fix this by taking apart the clasp and replacing or restoring the spring to its initial conditions by following the Wrist Clasp Replacement Guide.

Though the Band is plugged into the USB charging cable, the battery wont charge.

You could be connecting to a USB port that does not supply power. Try to charge a different device using the same port to ensure that the port allows charging.

You may also try wiping off the charging connector with a dry cloth and try again. If the band still does not charge, you may need to replace either the charging cable, battery, or charging connector.

The battery life doesn't last the expected 48-hours.

The GPS system can take up a lot of the battery. Turning off the GPS can significantly extend battery life. Before you go on a run, tap on settings and turn off GPS settings. You'll still be able to see your stats for duration, distance, pace, calories burned, max heart rate and average heart rate.

This can be very common. While connected to your phone, data on your Microsoft Band is synchronized about every thirty minutes without knowing it. If you don’t need to connect or use the internet, or if you don’t need to synchronize any data, turn off Bluetooth or turn on Airplane mode. You can also stop receiving any kind of notifications by tapping on Settings and turning on the Do Not Disturb setting.

Every time you receive a notification, your Microsoft Band will vibrate. If you’re a busy person, the continuous notifications and vibrations can take up quite a bit of battery life. In settings, you can set the Haptic Alert Settings (vibrations) to “low.”

You can also save a lot of battery life by lowering the Band’s display brightness level in settings. The Microsoft Band’s brightness level is at medium on default. Additionally, you can turn of Watch Mode in Settings to stop displaying the time on the screen continuously.

This feature monitors your heart rate throughout the day and helps calculate the calories you burn during that day.You can turn off Daily Heart Rate by going to Settings, tapping the Tool icon, and then switching off the heart icon. Even if you turn off Daily Heart Rate, your sleep, runs, and workouts will still be monitored.

A damaged or overused battery can eventually minimize its battery life. You can always replace the battery with a new one to restore your battery life. By following the Battery Replacement Guide you will be able to take out the poorly functioning battery and replace it with a new one.

Band doesn't register audio input.

This may not be a problem with the Band. Make sure you don't have yourself muted on your phone.

Though the Band is splash resistant, it's possible that water could get into the microphone hole. Try drying it with a clean dry cloth. The Microphone is the black hole located on the same face as the screen.

If the problem persists, you may need to replace the microphone by following the Sensor Ribbon Replacement Guide

The side buttons are difficult to press, or don't do anything when pressed.

The side buttons can become dirty and/or sticky through use. To remedy this, try cleaning the buttons by gently rubbing them with a slightly damp cloth or Q-tip.

If the problem persists, follow the Sensor Ribbon Replacement Guide and clean the internals of the band with a Q-tip near the buttons.

If the issue remains, follow the Sensor Ribbon Replacement Guide.

The Band isn't sensing a heart rate or is significantly inaccurate.

Because the monitor is up against the wrist, skin and dirt can cover the monitor. Try cleaning the monitor by gently rubbing it with a slightly damp cloth or Q-tip.

Make sure you’re wearing the Band correctly. The touchscreen can be either on the inside or outside of your wrist, and the Band should fit snugly and comfortably, and shouldn't move.