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The Hoverboard Will Not Turn On
The hoverboard does not turn on after the power button is pressed.
The Battery Is Low
Your battery might be running low on charge. To address this, you will want to charge your hoverboard. If your hoverboard is not charging properly, please see "The Hoverboard Does Not Charge" section below.
The Power Button Is Broken
Your power button may not be working. Consider replacing your power button.
The Hoverboard Does Not Charge
When you plug the charger into the hoverboard, it does not charge the device.
The Charger Is Damaged
First be sure to check that the charger is plugged into an outlet and that the outlet is working. The small light on the charger will turn green when you plug the charger into an outlet. Then, once the charger is plugged into the hoverboard, the charger light will turn red. When the hoverboard is fully charged, the charger light will turn back to green. If the charger light does not turn on at all, the charger might be broken.
The Battery Is Damaged
If the charger light remains green when plugged into the hoverboard, there might be a problem with the battery. Try replacing the battery with this guide.
The Charging Port Is Damaged
If the charging port looks broken or blocked, you might need a new the charging port. Try replacing the charging port with this guide.
The Hoverboard Does Not Sense When the User Steps on
When you step on the hoverboard, the device does not give the beeping signal that the device senses you.
The Battery Is Low
Your battery might be running low on charge. To address this, you will want to charge your hoverboard. If your hoverboard is not charging properly, please see "The Hoverboard Does Not Charge" section above.
The Hoverboard Needs to Be Calibrated
If the hoverboard is charged and not sensing when you step on, it may need to be recalibrated. To recalibrate, first turn off the hoverboard. Then, press and hold the power button for at least five seconds or until the lights start to flash and you hear “calibration successful.”
The Sensor Assembly Is Not Working
If the hoverboard is on, but it is not responding to your movements or weight, then there is a problem with the sensor assembly of your device. Try replacing the sensor assembly with this guide.
The Hoverboard Is Unbalanced or Not Moving Properly
When you ride your hoverboard, the device does not move according to your movement or does not move at all.
The Hoverboard Is Not Calibrated Properly
To calibrate, first turn off the hoverboard. Then, press and hold the power button for at least five seconds or until the lights start to flash and you hear “calibration successful.”
The Gyroscope or Sensor Assembly Is Damaged or Broken
If recalibrating the hoverboard does not fix the issue, the sensors may be damaged or broken. Replace the sensor assembly with this guide.
The Hoverboard's Bluetooth Is Not Pairing
Your phone will not pair with the hoverboard.
The Phone’s Bluetooth Is Turned off
Check that your phone’s Bluetooth is turned on and attempt to connect to your hoverboard.
The Phone Is out of Range
Your phone might be too far away from the hoverboard for a reliable connection. Ensure your phone is within three feet of the hoverboard and attempt to pair to the device again.
The Bluetooth Module Is Broken
The Bluetooth module in your hoverboard may not be functioning correctly, consider replacing the Bluetooth module.
The Hoverboard’s Lights Will Not Turn on
When the hoverboard is turned on, one or more of the lights do not light up.
The Battery Is Low
Your batteries might be running low which could lead to your hoverboard not being able to power the lights. To address this, you will want to charge your hoverboard. If your hoverboard is not charging properly, please see "The Hoverboard Does Not Charge" section above.
The Lights Are Disconnected from the Battery
Your lights’ internal wires might be disconnected from the battery. Read our Light Replacement Guide to learn how to access the wires that connect the lights to the battery.
The Lights Need to Be Replaced
Your lights might be damaged or broken. To address the issue, you will want to read our Light Replacement Guide.
crwdns2915084:0crwdne2915084:0
Cal Poly, Team S17-G6, White Fall 2018 crwdns2935289:0Cal Poly, Team S17-G6, White Fall 2018crwdne2935289:0
CPSU-WHITE-F18S17G6
crwdns2931471:04crwdne2931471:0
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crwdns2944067:034crwdne2944067:0
i disconnected all the lights they were xausing problems i cannor calibrate my HYH1 hoverboard i have teied it used to calibrate easily
wilson.toddsurf - crwdns2934203:0crwdne2934203:0
?
hoverboard won’t turn
charging light stays green
measure 28.6 vdc at battery terminal
is that to high
battery says 25.2 vdc
John P - crwdns2934203:0crwdne2934203:0
I had to recalibrate one and i had to turn it off, then turn it on, let go of the power button until it powers all the way on the press the power button and hold about 5 seconds. Worked great after.
Sandra Nunley - crwdns2934203:0crwdne2934203:0
I need change
hgarcia.hg557 - crwdns2934203:0crwdne2934203:0
I have scooter
hgarcia.hg557 - crwdns2934203:0crwdne2934203:0
Mine is fine, it just doesn't charge fully before it stops charging. So every 45 minutes I have to turn it on again so it keeps charging…anyone know how to fix?
Spacely420 - crwdns2934203:0crwdne2934203:0
When I plug the charger into the wall the green light turns on. However, when I connect the charger to my H1-STAR Hoverboard the light on the charger turns off. It does not turn red as if it normally would if the battery was low and needing a charge. Looking at the circuit board there is no noticeable burn areas or damage. But, when I disconnect the connection on the circuit board and reconnect it I notice a small arch/spark. I should note that when I disconnect this port the green light turns back on the charger. This leads me to believe it's the circuit board. Can anyone tell me it's whether it's the wire from the charger port or the circuit board that is causing the problem? I see a new circuit board is $49.99. Considering I paid $90 for the entire Hoverboard I can't justify paying $50 for a circuit board. The 2-wire charging port is $14.99 so I'm hoping that is the problem but I'm guessing it's not. Any help is greatly appreciated!
Bryce in Wisconsin
Bryce Wilder - crwdns2934203:0crwdne2934203:0
The hoverboard turns on when I press the power button but as soon as I let go it goes off.. the battery is 100%
DonnaB15990 - crwdns2934203:0crwdne2934203:0
Cant get my hover-1 to turn off
Lyndi DeGrandis - crwdns2934203:0crwdne2934203:0
Hover-1 app does not show me battery status, speed when moving, and allow me to control LED’s. The only thing that works is bluetooth speaker with my phone. I’ve tried resetting bluetooth on my phone a couple of times and no luck. Is anyone having a similar problem? If so, have you found a fix?
Francisco Terrazas - crwdns2934203:0crwdne2934203:0
Fixed issue. Hoverboard wasn’t the problem. The app was just not working right. I uninstalled the app and reinstalled it and skipped all of the login options. Once hoverboard was connected through Bluetooth, everything worked like a charm. I saw the speed of the hoverboard when in use, can control LED’s on the hoverboard, and change expertise level. I also was able to see the status of the battery.
Francisco Terrazas -
press and hold the power button and it say’s panic?
lil jim haney - crwdns2934203:0crwdne2934203:0
My H1 connects but the sound box doesn’t
Vitor Camargo - crwdns2934203:0crwdne2934203:0
Would love some help on my hy-h1. Will only charge with board on. Charger is fine, has been replaced by manufacturer, charging port has been replaced by manufacturer. At the point of wanting to blow it up but, I feel it is gonna be an easy fix.
Travis Pike - crwdns2934203:0crwdne2934203:0
Eclipse- hover board will turn on, on the battery side but not the other. The lights in the battery side will flash and the red x will flash. Not sure what to do. We have tried to recalibrate but that doesn't work.
Jennifer Calhoun - crwdns2934203:0crwdne2934203:0
It was working fine out of the box put it on charge until fully green then was used for 10-15 mins and stopped working now when I plug it in the charger green light goes out and the board won't power on
neal_forrester - crwdns2934203:0crwdne2934203:0
Trying to recalibrate hover 1 rebel and it will not turn back off after the flashing lights turn on and I also have the hover 1 all star and it is doing the vibrating thing even after trying to recalibrate. What should I do?
Jasmine Smith - crwdns2934203:0crwdne2934203:0
I tried the calibration instructions and it stsrted beeping and wiuld not stop
Brenda Sansom - crwdns2934203:0crwdne2934203:0
thats problem is the same that I have.... Did you reciving answer?
Amaury -
The charger is lit up green which let's me know that my daughter hoverboard is charged and while it's plugged up the green light on the hoverboard will flash on and off if I press the power button but when you unplug it it doesn't do anything what is the problem
Quiana Lockwood - crwdns2934203:0crwdne2934203:0
Did they reply because I bought one months an months ago(I have to start early) an we just opened it for Christmas.she is do disappointed 😞 please reply kindly
blacknight wolf -
Ours squeaks and dies not move well
felicia zeidman - crwdns2934203:0crwdne2934203:0
When you try to stand on it it goes backwards one lite is green one red what is wrong?
Deb - crwdns2934203:0crwdne2934203:0
Charged for an hour. Only one side is green/powered. Is that normal? Do the sides charge at different rates?
Sophia - crwdns2934203:0crwdne2934203:0
The lights stay on after I've turned the unit off
Matt Hicks - crwdns2934203:0crwdne2934203:0
My Hover is beeping, I do the calibration and continues beeping, I don´t know what else to do, because is beeping and then 10 minutes my rigth wheel doesn´t work. Help please
Amaury - crwdns2934203:0crwdne2934203:0
I can’t get the hover board to turn off. I have a flashing green light on one side and nothing on the other. When plugged in, the charging light is red. Any thoughts?
brittanyirenegray - crwdns2934203:0crwdne2934203:0
Hover board will not go forward. Only backwards! Help please.
Garon - crwdns2934203:0crwdne2934203:0
Hover board light indicator is blue and has been plugged in for 24hrs and won’t move?
crogers5818@outlook.com - crwdns2934203:0crwdne2934203:0
My hover 1 h1 is not re calibrating what do I do?
greyson howard - crwdns2934203:0crwdne2934203:0
Turns off when fully charged?
Nancy Smith - crwdns2934203:0crwdne2934203:0
I turned it on and I step on sensors and they work but the board doesn't move and isn't stabilised although I was stood on it with power off
Kristian Bailey Campbell-Duff - crwdns2934203:0crwdne2934203:0
We just bought the hover board and charged it for 6 hours . One light is green and the other is red and it won’t go ?
Chrissy Molder Cain - crwdns2934203:0crwdne2934203:0
I have the hooverboard kart and when I hook it up it keeps pulling to the right! Why? I'm hooking it up to the chrome 2.0
Julie - crwdns2934203:0crwdne2934203:0