HP 14-cf2112wm Troubleshooting

Your computer does not turn on.

• Check to see if it has enough battery. If it does not turn on after plugging it in, try to see what other issues it has. Try charging the battery or if it doesn't work, try charging your device with another charger.

• Check if the battery is working
  • Remove the battery
  • Plug it in
  • If it turns on without the battery, the battery isn’t working
• Disconnect the power cable and remove the battery.  Press and hold the power button for 15 seconds, then release. Reconnect the battery and power cable and turn on the laptop.
• Check the battery and the charger. Make sure the battery is properly installed and the charger is not damaged. If the battery is not holding a charge, replace it with this guide.

If the motherboard has failed or is faulty, you may have to replace it.

Your computer won't boot after starting.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
  • Do not disconnect your mouse, keyboard, or monitor.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
  • If the computer starts, reconnect the devices one at a time to determine which disc or device is causing the problem. Continue with the troubleshooting to test the hardware for failures.
  • If Windows does not start but the screen turns on, continue with the troubleshooting to test the hardware for failures.
  • If there is no noise from the computer case or fans, the lights on the computer do not turn on (including the keyboard lights), and the screen does not receive a video signal, your computer might not be receiving power.

• Run HP PC Diagnostics Windows. If you do not have this, you can download it from https://apps.microsoft.com/detail/9p4pnd.... On the main menu, select System Tests. Select Fast Test, and then run it. If System Tests do not identify your issues, try running Component Tests.
  • Upon completion, the failed tests will be shown. Select the “Troubleshoot” button for more troubleshooting steps.
    • If the troubleshooting steps do not work, there will be a button to submit your case to HP customer support. You can submit a case by submitting it with your HP account. Set one up if you don’t have one. An agent will contact you if your computer is under warranty. Otherwise, options will be provided.
• Run the Fast Test
  • The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.
• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  If the diagnostics are unavailable when using the F2 menu, run the diagnostics from a USB drive. To download the latest diagnostics version, go to the HP Hardware Diagnostics website. For instructions, see HP PCs - Testing for hardware failures.
• Click Fast Test > Run once.
  While the test is running, the time remaining and the test result for each component is displayed on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
  • If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.
• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
  If no system component fails, run the Extensive Test.
• Run the Extensive Test
  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests > Extensive Test.
  • Click either Run once or Loop until error.
    While the test is running, the time remaining and test result for each component is displayed on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

• Open Windows Recovery Environment
  • Restart your computer, and then immediately press the f11 key repeatedly.
  • Click Start Windows. Press and hold the shift key, click Power, and then select Restart while holding the shift key. Continue holding the shift key while the computer restarts.
• Select Troubleshoot
• Select Restart this PC
• Choose the option to restart the PC

Your computer is not showing anything on the screen.

• Click the CapsLock or NumLock keys to see if any indicator light turns on. If they do turn on, press Ctrl + Alt + Delete, prompting the administrator menu to appear. Select your account and sign in as usual. If unable to sign in, click the “Power” icon and then choose “Restart” to reboot your laptop. If the computer freezes at a black screen again, the last resort is to forcibly shut down the laptop by pressing and holding the computer’s power button for around 10 seconds.

• Gently hit your keyboard bevel hard on the top right (but not the edge)

• Open the back
• Make sure the ribbon cable is plugged in

• Reset graphics card driver (Windows+CTRL+Shift+B).
• Try updating the drivers or resetting your settings. If this does not fix the issue, you may need to replace the screen entirely.

If your LCD screen is broken or cracked, replace it following this guide.

Your computer does not emit sound.

• Review that the appropriate output device is selected.
  • Disconnect Bluetooth to make sure your computer is not wirelessly connected to any other devices.
  • Check your wired plug-ins to make sure the sound is not playing anywhere else.

• Restart the computer to restart the OS and make sure everything else will run smoothly.

• Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.
• In Windows, find and open HP Support Assistant.
• On the My Dashboard tab, click Fixes & Diagnostics.
• Open Audio Check in the One Click Fix options.
• Click Next and stand by until the audio test is complete.
• Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio.
• If the sound is not heard correctly, go to Unable to Hear Audio and then follow the instructions that will appear.

• Right-click the notification area speaker icon and select Troubleshoot sound problems. Choose the device you want to troubleshoot and hit Next to start troubleshooting. There may be a recommended action that will display. Once it does, hit Apply This Fix then test for any sound.

• There may be outdated or malfunctioning drivers. Try updating your audio drivers if they are not already up to date.

If your speakers continue to produce distorted audio or no sound at all, follow this guide to replace the speakers of your HP 14-cf2112wm

Your touchpad/mouse won’t move.

• When your OS is unresponsive, many other parts of your computer may not work. By restarting, you can solve this issue.
• Disconnect any non-essential devices, such as external hard drives, USB flash drives, scanners, and printers
• Press and hold the power button for 15 seconds
• Turn on the computer

• Oils and dirt from your fingers or other substances may accumulate on your touchpad and cause problems. Clean with a  can of compressed air, a microfiber cloth, and a small amount of distilled water and isopropyl alcohol.

• Press on the Windows button and the letter “I” simultaneously. Then click (or tab over) to Devices  > Touchpad. Find yourself in the Additional Settings option and open the Touchpad setting box. You can then switch your touchpad settings on and off.

• Try reinstalling or updating your touchpad drivers in Device Manager. To get to Device Manager, simply search it up using Search in the taskbar.

• If you have a USB mouse, disconnect the receiver, wait 10 seconds, and then plug it back in.
• Try the reset button and see if disconnecting and reconnecting will fix the problem.
• For Bluetooth devices, check your Bluetooth connection.
• Otherwise, your mouse might be broken and you should look into investing in a new one.

• Turn off your computer.
• Turn on your computer and repeatedly press the ESC key until the Startup Menu opens.
• To begin a system recovery, press f11.
• If prompted, select your keyboard layout, and then, from the Choose an option screen, click Troubleshoot.
• Click Advanced options
• Click Startup Settings. If the Startup Settings option is not displayed, follow the steps in Enter Safe Mode without access to Startup Settings.
• Click Restart.
• The computer restarts and another Startup Settings screen opens and displays a list of different startup options.
• Choose the Safe Mode option that you want from the Startup Settings menu
• Press the f4 key to Enable Safe Mode. Safe Mode starts Windows with a minimal set of drivers and services.
• Press the f5 key to Enable Safe Mode with Networking. Safe Mode with Networking starts Windows in Safe Mode and allows access to the internet and to your network.
• Press the f6 key to Enable Safe Mode with Command Prompt. Safe Mode with Command Prompt starts Windows in Safe Mode with a Command Prompt window. Typically, only IT professionals use this mode.
• If prompted, select your keyboard language type and sign in with an account name that has administrator rights.
• When finished troubleshooting, exit Safe Mode by clicking Start.
• Click Power, then select Restart. The computer starts normally.