Fusion5 5.5 Gen II Troubleshooting

The audio quality of the device decreased or has stopped playing altogether.

Test the audio through both the speaker and headphones. If the audio is only broken while listening via headphones, the audio jack or the headphones may be faulty or the headphones are not completely plugged into the device.

Sometimes a device running for long periods without being turned off or restarted will encounter simple issues. Sometimes the device just needs to be restarted. Restart the device by holding down the power button until the restart device option appears on the screen, then tap the restart device.

If the quality of the audio from the speaker has decreased or become staticky, the issue may be a faulty or damaged speaker. If your speaker is faulty or damaged consider purchasing a new speaker to replace in your device. You can replace your speaker by following this (guide).

Camera doesn’t operate/yield good quality photos/videos as it should be compared to being bought brand new.

Blurry image quality could mean that the camera has an open seal or cracked, which may allow for debris or foreign particles to enter into the chamber of the camera and obstructs view. This symptom will require you to replace the camera component. Refer to this (guide) to replace your camera component.

If the app is still able to open, this means that the camera software is still operating as should be. Which would only mean that the camera component is inoperative. The only action to resolve this issue is to replace the camera component of this device. Click here for the (guide).

When plugged in, the device does not enter the “charging” state.

Ensure that the USB cable is undamaged and free from dirt and debris on both ends. Also, try other micro USB cables. Make sure you’re using the appropriate cable and charging adapter for your device.

The device’s charging port itself may be obstructed by dirt, dust or other debris. Take a compressed air canister and blow the air into the charging port until port is free of debris. DO NOT STICK ANY OBJECT INTO THE CHARGING PORT AS THIS MAY DAMAGE THE PINS OF THE CHARGING COMPONENT.

If the above fixes do not work, your charging port itself may be damaged. If so, follow this (guide) on how to replace it.

Device fails to unlock after using fingerprint I.D. to gain access.

Electronics & Water Don’t Mix. Water will sometimes cause reading errors for the fingerprint scanners. If your device has been in contact with water, remove the battery and allow it to air dry in room temperature environment for at least two days. If symptoms persist, it is likely that the fingerprint reader/scanner is damaged and needs to be replaced. To replace the fingerprint scanner check out this (guide).

Scratches may over time cause micro-cracks on the coating of the fingerprint scanner, which results in the component becoming dysfunctional. This calls for a new fingerprint scanner replacement. Check out the (guide) on how to replace it.

Callers can hear calls but are not able to transmit voice.

Unintentional blockage of the microphone is very common. Please check if there is anything blocking microphone while you use the microphone such as your finger, phone case, or screen protector. Additionally, the device has a port for the input of voice that can be blocked by foreign matters. Build up of dirt or debris may prevent the microphone from receiving proper sounds. To resolve this, simply use a small pin, thin needle, or a brush to remove dirt.

Sometimes the device fails to transmit signals due to overworking. Too much data running in the background of the device may cause the device to not work properly. Try closing out all apps that are running in the background. If symptoms persist, try restarting or factory reset the device.

Certain apps can interfere with the functionality of your microphone. If you noticed a microphone issue after installing an app, try uninstalling it. If you are unsure due to multiple apps installed at once, set your device safe mode on and try to use the microphone. Safe mode will only allow default apps to run in the background so you may notice if any installed app is to be the cause. If you cannot specify which newly installed app causes the issue, you may need to uninstall all of the new apps one by one or do a factory reset.

Dropping your device on hard surfaces or water may cause microphone damage. In water damage cases, the water can cause certain components like the microphone to be fried when attempting to use while wet. Therefore, you should remove the battery immediately and let dry at room temperature for two days before powering the device back on. If the microphone fails to transmit, you will have to replace the microphone. To replace the microphone check out this (guide).