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The Label Maker Will Not Turn On
Your label maker won’t turn on even if you press the power key.
Dead/Weak Battery
If your label maker won’t turn on, you should make sure the batteries are not dead or about to run out. Replace the old batteries with six new AAA batteries. Make sure you replace them properly using this Battery Replacement Guide.
Check the upper battery terminals. Ensure that the terminals have not become compressed. If possible, pull the terminals away so that the batteries on the upper level are held firmly. I did this and with new batteries, the unit powered on.
Dead Adapter
If the screen stays blank after you have tried to turn on the machine, and the AC adapter is connected, there might be a problem with AD-24 AC adapter. Replace adapter with a new one.
Machine Does Not Print
When trying to print no label will come out.
Cassette is Empty
If you try printing your label but no label will come out or it did not print everything you typed out the tape cassette may be empty. Replace tape cartridge using Cassette Replacement Guide.
Cassette is Missing
If screen reads "no cassette" first check that the tape cassette is inserted correctly. If there is no tape cassette, insert a new one, see our Cassette Replacement Guide. Make sure tape compartment cover is closed properly.
Tape Will Not Cut
Cutter blade will not properly cut the tape or will not cut at all.
Dull Cutter Blade
If the tape won't cut properly or it is difficult to cut the label then they cutter blade may be dull, replace cutter blade.
Label Gets Stuck When Attempting to Print
The Paper is Jammed Within the Unit
Cassette is Improperly Inserted
If the cassette tape is not inserted properly in the unit it will jam. If the cutter seems stiff while not printing it is probably jammed. See our guide for replacing the cassette properly.
Tape is Fed Incorrectly
If the label is not printing properly or comes out wrinkled check to make sure the tape is fed through tape guides on the cassette. If the tape is not correctly fed correctly it will not print properly. Make sure the ends of the tape feed under the tape guides.
Cutter is Dull
With repeated use tape can build up on the blade causing it to dull and jam. To clean the tape cutter wipe the blade with a cotton swab and rubbing alcohol. If necessary, see Cutter blade Replacement Guide.
Buttons Do Not Work
The Keyboard Buttons are Sticky or do not Respond.
Pressed Buttons Do Not Appear on Screen
If you are pushing the buttons on the keyboard but no text shows up on the screen, the keyboard may be damaged and need to be replaced. See Keyboard Replacement Guide.
crwdns2944067:047crwdne2944067:0
Didn't provide solution for my P touch which turns on and show label on screen, but doesn't print.
Mary Pickard - crwdns2934203:0crwdne2934203:0
I'm having the same problem and cannot find a solution anywhere, this article was totally useless.
Sara Mullaney -
Same with me.
Gee Aich -
Same with me
Leon Swart -
After trying 3 sets of new batteries, finally it came alive. This thing requires LOTS of power, more than the batteries can supply.
Leon Swart -
Tried new batteries, & 4 different label cartridges, shows the printed label info on screen, but prints so light for part of it, you cant read it.
triciag51 - crwdns2934203:0crwdne2934203:0
my machine dosen't come on ever with new batteries what do i do ca someone repair it
trust - crwdns2934203:0crwdne2934203:0
My machine just keeps saying "SLD X" and will not do anything else
Rhea Mckenna - crwdns2934203:0crwdne2934203:0
Did you ever get it fixed? Mine says that and i dont no what to do
Stephanie West -
I own a home & hobby III and i put the tape in correctly and when i print the tape doesn't come out when the tape is new.
William Erbes - crwdns2934203:0crwdne2934203:0
I have upgraded all the newest versions and now cannot find my original labels. Looks like the all disappeared. bbailey
Barbara Bailey - crwdns2934203:0crwdne2934203:0
I have a brother P-touch 80 and when i turn it on "SLD X" comes up on the screen, and then none of the buttons work I cant even turn it off. How do I fix this?
rafaela - crwdns2934203:0crwdne2934203:0
What a waste of time my does not turn on even that I changed the batteries no other solution given
Lisa Menhenitt - crwdns2934203:0crwdne2934203:0
Same problem as everyone else. The batteries are good, I can hear the little motor running, but the tape doesn’t feed and the machine doesn’t print. Surprising that no one from Brother has made a suggestion. They are probably laying low because they know it is a piece of junk.
Lester Stoller -
Mine stopped charging. Got new charger and new battery an still same way. Other than that its still working fine. Anybody got a fix for it?
Jose Garcia - crwdns2934203:0crwdne2934203:0
A white pc from the machine fell out. Unsure where it goes.
Jlfal - crwdns2934203:0crwdne2934203:0
Check to make sure label length set to auto. Mine was set to 12 inches that is why it printed out blank. I saw 2 miniscule black dots on blank tape , this indicated to me it was still working. Changed length to auto, viola. Printing again.
flmusclegrrls - crwdns2934203:0crwdne2934203:0
I have tried to clean the circuit board where the buttons press down. Some of them got to work again but the middle row of buttons still do not respond when pressed. Not sure if it is the rubber keyboard that needs to be replaced.
JP
TheJPNeumann - crwdns2934203:0crwdne2934203:0
P-Touch E550W seems not to be feeding the tape,
Cutting at the start abd the end works but no tape seems to be coming out of the unit
Patrick Kelly - crwdns2934203:0crwdne2934203:0
I have a Brother P-Touch for home and hobby s The tape ended and I changed that with ease, but when I turned it back on it said “error”. I tried backing up the words on it but they seem to be repeating. I’m going to get new batteries in hopes that , that will remedy the problem. Wish me luck!
Henny Golnick - crwdns2934203:0crwdne2934203:0
I inserted 6 new batteries and still machine won’t turn on
rosario barrera - crwdns2934203:0crwdne2934203:0
how do i get a sticker off the roll inside the machine. the last sticker on a roll ended up sticking and rolling it self tight to the feed roller.
Christina Kirby - crwdns2934203:0crwdne2934203:0
When I press the “R” key I get a “T”.
Brent Carver - crwdns2934203:0crwdne2934203:0
The labels that I’m trying to print arent at all sticky, what should I do?
Enlech - crwdns2934203:0crwdne2934203:0
I have fresh batteries and plenty of tape in mine. The button pressing, display etc works as it should until I hit print. The unit just shuts off. I can’t find any info on how to fix this issue. It was working fine just a month ago. Could it be too old? I’ve had it since 2005.
joycelee38 - crwdns2934203:0crwdne2934203:0
I started to pull apart the keyboard and it fixed itself. I think a button was stuck
Shawnita Bohler - crwdns2934203:0crwdne2934203:0
white background label (black font on white background) does not dispense so printed label is black characters on clear background. Tried two different “white” label cartridges with the same results for each cartridge. It appears to me the drive spindle (red plastic) for the white background carrier is depressed/pushed down in the tape cassette area and is therefor not engaging/advancing the white tape.
Walter Waagner - crwdns2934203:0crwdne2934203:0
Could you please explain (in diagrams or pictures) how to reload a previously jammed tape?
Nancy M. - crwdns2934203:0crwdne2934203:0
Im having the same problem
Im first going to put in batteries to see whether its the adapter.
If not? what can i do?
Leo Pickering - crwdns2934203:0crwdne2934203:0
Sometimes the ink prints perfectly, but lately it’s been printing where it’s so faint. How do I fix this?
Claire Thorne - crwdns2934203:0crwdne2934203:0
My display is blank. The printer actually works just fine. I'm just blind until I press print, then if I misspelled something, I have to clear and do it over again. No ideas on getting a blank display working again?
Scott Shimabukuro - crwdns2934203:0crwdne2934203:0
i want to know how to make the letters bigger. becouse when i put it on max with a long letter it makes it super small but with like ne letter it makes it really big. does someone know how to fix it?
Reed Robertson - crwdns2934203:0crwdne2934203:0
A mine shows only lower case, NO CAPS
Ann Wilson - crwdns2934203:0crwdne2934203:0
My label prints and moves out but when I cut, the printing is cut in the middle of the printing. How do I realign?
M. Kaye Williams - crwdns2934203:0crwdne2934203:0
My P-Touch Brother Label Maker SER. NO. U52656-H3J001527 works but it doesn't print. Is the ink bad? Do I need to purchase a new roll of label tape?
Chris Antonille - crwdns2934203:0crwdne2934203:0
completely worthless.
SD DDDWERD - crwdns2934203:0crwdne2934203:0
Replacing the batteries with brand new batteries does nothing. That's their only solution! Horrible product and horrible customer service.
Laura - crwdns2934203:0crwdne2934203:0
I have a message in the display board that reads ROM PROBLEM! Do you know what that means and can I fix it? It’s a PTouch 1800.
Linda Russo - crwdns2934203:0crwdne2934203:0
no brightness on screen
ggrnfrogg - crwdns2934203:0crwdne2934203:0
I'm getting the impression this is poor quality. Mine will not stay on. Tried to get to next menu link, it turns off.
Kim Libera - crwdns2934203:0crwdne2934203:0
If the label is not coming out properly in the machine, what part could it be?
Rizwan - crwdns2934203:0crwdne2934203:0
I have not tried this yet but I suspected it might have a memory backup battery: https://support.brother.com/g/b/faqend.a...
It is a "button" battery and these are the instructions from Brother on how to replace it.
James K - crwdns2934203:0crwdne2934203:0
Put in new batteries, and still won't turn on.
Ann - crwdns2934203:0crwdne2934203:0
I have had success cleaning the battery contacts with a Q-Tip and 70% isopropyl alchohol. Don't get it too wet. I also clean the contacts on the batteries even though they are new. I have two P-Touch printers and 3 or 4 power supplies and no combination of AC adapters and printers works any more. I have tested the polarity and voltage and it is correct on all of them. I noticed that the new P-Touch printers I have looked at no longer come with AC adapters. I suspect that there are problems with the power supply circuit boards.
James K - crwdns2934203:0crwdne2934203:0
I disassembled both of my printers and neither had a back-up battery (refering to my earlier post on November 15).
James K - crwdns2934203:0crwdne2934203:0
Great there is a WiKi on iFixit for the Brother P-Touch!
Problem
P-Touch H107: not printing, only blank labels coming out
I have a P-Touch H107 which is mainly similar to the PT-1010. All of a sudden this P-Touch didn't print any text on the label anymore.
I made a post about this (with pictures, description, what I tested, etc), which can be found here.
I hope you will have time to take a look and share your expertise. Thnx!
KolfMAKER - crwdns2934203:0crwdne2934203:0
I have two of these printers. They were behaving as if they had a memory back-up battery or capacitor that was failing so I took one apart and did not find one to replace. I cleaned the battery contacts and replaced the batteries, checked the AC adapters and replaced them, being certain they were the same voltage and polarity. One of them now works, but only if you keep in plugged in. The other only works when it has brand new batteries. It appears that the new printers no longer come with an AC adapter, but only work with batteries. I am currently using the larger printer of the two, but I keep it plugged in all the time. If I don't, it won't turn on until it has been plugged in for a while (a couple of hours, maybe). Right now my man complaint is how much tape is wasted every time I print a label! I tried adjusting the margins etc and even tried "Daisy Chain" but it stills wastes as much tape as it uses. Fortunately there are cheaper, generic tapes available and so far they seem to be good quality
James K - crwdns2934203:0crwdne2934203:0