crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Fire HD 10 Will Not Turn On
Device does not respond to on/off button.
Device is not charged
Using the micro-USB charger that came with the Fire HD 10, plug the micro-USB end of the cable into the device to begin charging.
Default Charger is Not Providing Power
If the device is not charging, there may be a problem with the default power adapter and USB cable. Try charging a similar device using the adapter and cable. If the device does not charge the cable or adapter may need replacement.
Battery is Inactive
Plug the Fire HD 10 into the charger that came with it. If the Fire HD 10 still does not charge then the charger is malfunctioning or the battery is defective and needs replacement.
Motherboard is Unresponsive
If the Fire HD 10 does not turn on after the previous steps, it is an indicator of a defective motherboard. The steps to replace the motherboard can be found here.
Screen is Inoperative
The screen of the device is not responding to touch and other commands; Display may or may not be on.
Battery is Low
Plug in the device using the provided charger.
Fire HD 10 Needs a Restart
Reboot the device. Make sure the Fire HD 10 is not charging and hold the power button until it reboots.
Damaged Screen
Inspect the screen of the device for damage as well as the back. If the screen is cracked or broken, it may need to be replaced.
Fire HD 10 Camera Malfunction
The camera will not take pictures/video or has low quality images.
Fire HD 10 Photos/Video Application Has Crashed/Frozen
The camera application may just be frozen or have crashed. Simply exit the application or restart your device.
Fire HD 10 Will Not Take Pictures/Video
If the device will not take pictures or video using the software, reboot the device. If the problem persists, the camera(s) may need replacement. Follow this guide for replacing the rear facing camera. Follow this guide for replacing the front facing camera.
No/Bad Audio When Headphones Plugged In
There is no or low quality audio when headphones are plugged into headphone jack.
Headphones Not Completely Plugged In
Make sure the headphones being used is completely plugged in. Being partially plugged in can cause low quality sound or no audio at all.
Busted Headphones
Try using the initial pair of headphones on another device. If the same quality audio persists, use a different set of headphones.
Fire HD 10 Headphone Jack is Faulty
If audio issues continue with functional, fully plugged in headphones the headphone jack may be faulty. It is likely the headphone jack needs to be replaced. Unfortunately the headphone jack is in integrated into the motherboard so replacement would require the motherboard replacement.
Fire HD 10 Micro-USB Port is Unresponsive
The Fire HD 10 will not charge or load information when plugged into the micro-USB port.
Micro-USB Cable is Faulty
Check the USB cable is functional by charging a similar device or connecting a device using the cable to a computer. Replace with another cable if needed.
Micro-USB Port is Damaged
The micro-USB port may not be receiving information or charging the Fire HD 10's battery because it is damaged. In this case, after using a functional USB cable, replace the micro-USB port.
crwdns2944067:070crwdne2944067:0
how do I replace the micro USB port and where can I get the part?
santana611 - crwdns2934203:0crwdne2934203:0
I just brought the Fire HD 10 in March and used 20 times at the most since the battery last very long...But one big problem I have now it this unit have no power I cannot turn it on...Please help! Thanks!
Aaden Ngo - crwdns2934203:0crwdne2934203:0
Hi Aaden Ngo, I have the same problem. It's only 2years old, What did you find out ? Anywhere to bring it to to be fixed or sent i n the USA ? Don't want to open and pull it apart myself… any suggestions ? Ty
lynn0179 -
My Fire HD 10 is around 6 to 9 months old and used daily. I put it into charge and the display showed it was connected to the charger. But when I checked a few hours later the display shows 1%. This is clearly incorrect as I have continued to use it without issue but the display, information, and warning messages show the battery at 1%. Can anything be done to rectify?
lynn.levett - crwdns2934203:0crwdne2934203:0
My fire 10 tablet is frozen on Alex page
John L Freeman Jr - crwdns2934203:0crwdne2934203:0
How to get my fire hd10 out of easy mode?
Kathy Wilkerson - crwdns2934203:0crwdne2934203:0
How do I add all my email address to my Fire HD 10 tablet? I would like to manage all my emails from one tablet.
turneral726@live.com - crwdns2934203:0crwdne2934203:0
My fire 10 won't swipe to change things ..just shows fire blinking that's it ..turns on and off but can't get to load or swipe ..restart does nothing .
weddy65 - crwdns2934203:0crwdne2934203:0
Microphone not picking up or recording correct audio.Can I reset it ? Jesusavesouls ?
neverleavemejesus - crwdns2934203:0crwdne2934203:0
I have a kindle Fire HD 10 the device is on but the screen is blank. How do I get the screen back on
James - crwdns2934203:0crwdne2934203:0
I can not play games on my Amazon Fire tablet, because all of them say “License has Expired”, but no where can I find information on how to renew this license.
cjhildeb - crwdns2934203:0crwdne2934203:0
Fire HD 10 7th generation - using chrome, whatever web site I am on, the screen drops every 1 - 2 minutes. I can’t order anything or even read a long article. How do I prevent this from occurring?
Amalie - crwdns2934203:0crwdne2934203:0
my home page will not stay on the screen for more than 3 seconds
rsfussell@gmail.com - crwdns2934203:0crwdne2934203:0
Will not download apps!
poppadoc57 - crwdns2934203:0crwdne2934203:0
My fire hd 10 speaker is crackling.. How do I repair it? I have bought it second hand and cannot return it, please help..
Ryan O'Hearn - crwdns2934203:0crwdne2934203:0
Fire HD 10 stays on for 30 seconds and goes off. I put 30 minutes on to it but still goes off. Battery is at full so help please
Eddie Irvine - crwdns2934203:0crwdne2934203:0
My 10 does the things in the screen. It acts as if an invisible finger is touching the screen. The cut-copy-paste just appears on text. The “open in a new tab" dialog box pops open without touching the screen. Can you help? Thank you
akaplan%dominiondodge.com - crwdns2934203:0crwdne2934203:0
Just charged Fire 10, but in upper left corner I have two circles with exclamation points. When I swipe to open screen I have a screen showing telephone numbers, which I have never seen on my tablet. It will not open and I have repeatedly tried to reboot. Help
spottsinal - crwdns2934203:0crwdne2934203:0
My Kindle Fire's camera is stuck on rear-facing mode. Does anyone know the fix?
tweezangers - crwdns2934203:0crwdne2934203:0
optimising system storage on a loop on my kindle hd fire 10” Tried to reeboot but keeps coming back to oss….?? HEEELLLP…
john mooney - crwdns2934203:0crwdne2934203:0
Am trying to download/update apps from the Amazon store but not succeeding. It gets stuck in “preparing download” or “downloading.”
Second, when using zoom and sharing screen, the tablet can't share device audio.
I have a fire hd 10 tablet (9th generation)
Any help for the above problems will be very much appreciated.
Sam Waneroba - crwdns2934203:0crwdne2934203:0
I can not download photos to my pc from the tablet. The tablet gives message that it is connected to low grade charger but it is connected to PC. Why????
jean trentini - crwdns2934203:0crwdne2934203:0
My Fire HD10 is unresponsive. It won't turn off so I can restart it and I can't get it out of the lock screen. It won't show it's charging either. Help!!!
Melody Ward - crwdns2934203:0crwdne2934203:0
I have an Amazon fire tablet 7th generation. I have bought two new cords and both will not charge mine , but does charge My Husband's fire tablet. The cord I have now does charge it. What do I look for when I buy cords for it.
Susie Flowers - crwdns2934203:0crwdne2934203:0
My daughter's fire 10 tablet has a very bad echo when she's talking on facetime. How do I make it stop? Her fire 7 didn't do that.
Philip A Smith - crwdns2934203:0crwdne2934203:0
Book will not download
Melinda Gilbert - crwdns2934203:0crwdne2934203:0
While I was playing a game, the game shut down, went to my home screen and then the fire logo came up and it is now stuck with the fire. I can’t get it to shut down by holding the button to reboot.
Marilyn L Sisco - crwdns2934203:0crwdne2934203:0
Need to remove unwanted are from my Amazon fire 10 tablet! Help
nancy carrier - crwdns2934203:0crwdne2934203:0
a game opens but double tap to start nothing happens
Eugene Storjohann - crwdns2934203:0crwdne2934203:0
Kindle keeps saying detected water and won't charge,but hadn't been near liquid ,changed chargers ,happened again within a week I can't buy a new charger every wee,kindle 10 fire is 4 months old
micheleknight78 - crwdns2934203:0crwdne2934203:0
can not get wifi to load? wifi signal excellant hubby’s laptop only device on. never ever had problems with multiple devices when kids and grand are here. Anne Ely 4/12/2021
Anne Ely - crwdns2934203:0crwdne2934203:0
My new Amazon fire 10 will not show SENT,ARCHIVE,SPAM,TRASH, Folders on my yahoo email. Only GRT inbox,help
Ethel Kay Mayer - crwdns2934203:0crwdne2934203:0
Unable to get off grandchildren screen
jane dixon - crwdns2934203:0crwdne2934203:0
Usable to switch from child screen back to home screen
jane dixon - crwdns2934203:0crwdne2934203:0
The device drops my app and returns to home screen. I can reload app and the same thing happens. Tried cutting off and on. Tried changing the wireless booster. Nothing seems to work. Also cleared my history.
mstephens2767 - crwdns2934203:0crwdne2934203:0
Trying to access avccounts on various websites, such as Sainsbury of Amazon but when I try to enter username/password I get thrown out to the home screen. Help!!!
Enid Thresher - crwdns2934203:0crwdne2934203:0
I have a kindle fire hd10 with Sound and no picture on screen
Sheila Rhodes - crwdns2934203:0crwdne2934203:0
Settings has disappeared on my Fire 10 How do I get it back?
David Schwerdtfeger - crwdns2934203:0crwdne2934203:0
Phyllis Cepak -
Help with settings
David Schwerdtfeger - crwdns2934203:0crwdne2934203:0
How do I replace the mico USD take part my table HD 10
Alexander Perez - crwdns2934203:0crwdne2934203:0
Fire HD 10 9th generation keeps shutting off how to fix this problem?
joclyn hicks - crwdns2934203:0crwdne2934203:0
micro-USB end of the cable into the device to begin charging
Alexander Perez - crwdns2934203:0crwdne2934203:0
I can't turn off A YouTube video on my tablet
Rise Harty - crwdns2934203:0crwdne2934203:0
My Amazon Fire 10 64 mbps is not reliable
I will shop for different brands and not engage
In all these frustrations ,My tablet simple stopped Working totally dead.
John Lang - crwdns2934203:0crwdne2934203:0
Hold the volume up key and the power on key together, it should then show some options. Using the volume keys scroll down to factory reset and press the power on key. You will have to reimburse register device.
kathwhitehurst65 -
My camera disappeared where can I find it
jeraish - crwdns2934203:0crwdne2934203:0
My gear icon for settings has disappeared from my HD 10 Fire. My game icons have moved to a complexly different page and they are not playable because they can not be pulled up. Phyllis Cepak
Phyllis Cepak - crwdns2934203:0crwdne2934203:0
I got a white screen when i go to the kindle store. i tried a soft restart a few times and it hasn't helped.
Vonda Bellante - crwdns2934203:0crwdne2934203:0
How to fix my fire 10 tablet that randomly shots off
joel - crwdns2934203:0crwdne2934203:0
I deleted a bunch of personal videos, said it got sent to trash bin, but it's taking up space still? I'm confused as to why it says still there, says I have videos but then I go to the album and it's empty.
Alec Jimenez - crwdns2934203:0crwdne2934203:0
I have broad red band at the bottom of the screen on my Fire HD10.I have to keep turning my fire of to get back to home page.Any ideas please.?
middleton-i - crwdns2934203:0crwdne2934203:0
Have a new Fire 10 but can't load anything as I can't get beyond original loading without a smart phone to receive their text messages containg certain codes.. Is there someone I can talk to on my landline, dumbphone?
sandymac - crwdns2934203:0crwdne2934203:0
My fire 10 will not download or cancel download roblox it is stuck looking like it might but it never moves... It only does this for roblox.
Icy Cat Girl - crwdns2934203:0crwdne2934203:0
It says Wi-Fi not connected but my othet devices work fine. This unit is onlt 2 months old???
Gisele Gallant - crwdns2934203:0crwdne2934203:0
My fire tab 10 won't download anything, it use to. Can someone help me fix the problem?
Marleen White - crwdns2934203:0crwdne2934203:0
Hey for some reason when I use my jbl headphones on my pc it works fine but when I plug into my fire tablet it doesn't work at all and sound comes out of the speaker. but using different headphones they work fine on the tablet. pls help and ty
Mason s - crwdns2934203:0crwdne2934203:0
Yes I purchased the latest model off of the HSN and when I am playing the Hellscape game every time the in the middle of the add it redirects me to the app store its really annoying is this a common issue with this device? And is there a solution or fix for this annoying constant problem Originally I thought this would be a good device and as it turns out I think it's just junk waist of money throw it the trash. Any answers or comments will be appreciated thank you for your assistance in advance
Thomas Morefield - crwdns2934203:0crwdne2934203:0
Writing this because I haven't seen this solution anywhere, I just had an issue with this tablet not turning on/responding to a charge cable, ended up having to open the tablet up and unplugging the battery from the motherboard and plugging it back in, super simple fix but I spent a while researching with nothing and it was a 5 minute fix. Hope this helps anyone with this issue.
Evan MacLean - crwdns2934203:0crwdne2934203:0
My tablet 10 went from a full screen to blurry screen 3/4 not being able to find a fix for the issue. How can I find a way to repair it?
Debra Dello - crwdns2934203:0crwdne2934203:0
My kindle fire HD 10 is 1 days old. Keeps change screens without being touched and adds apps that I have nit choosen
Karen Mullen - crwdns2934203:0crwdne2934203:0
My fire HD 10 was yesterday so it is 1 day old. Screen changes to ads when reading without screen being touched. Also ads apps I do not want.
Karen Mullen - crwdns2934203:0crwdne2934203:0
how do I change language? It is all chinese.
Mike Tonder - crwdns2934203:0crwdne2934203:0
2 of the Amazon pre-installed apps (Amazon Kids and Goodreads) suddenly started showing up on my Home screen (the part at the top where all of your recently opened apps are). I did a forced stop on each of them, and long-clicked and chose "Remove from Home", but every time I go back to my Home screen, there they are again. And now the icons have duplicated, so I now have 2 Amazon Kids and 2 Goodreads app icons on the top part of my Home Screen. I have restarted several times and it's still not making them go away. Any suggestions?
Paula Goodrich - crwdns2934203:0crwdne2934203:0
Keeps loading apps
lynnettecurry - crwdns2934203:0crwdne2934203:0
My kindle continues to down load ad's every minute.i can't even send amazon a text about the problem. Can you help please cowboyjimmy2001@aol.com
Jimmy - crwdns2934203:0crwdne2934203:0
My Fire 10 HD is constantly changing sites while I am working on other sights. For instance if I am on a color by number page it will which to a page with all the languages that are available. Where in the Monroe, NC area should I take it to have this problem "fixed'? I use my device VERY regularly and need to find to find a GOOD repair person for this problem. Thank you. Kiki Myers (myerskiki@yahoo.com)
Kiki - crwdns2934203:0crwdne2934203:0
Why does my fire hd 10 charge only sometimes
Coleen Wilson - crwdns2934203:0crwdne2934203:0
It keeps telling the port is covered in water. I isnt
Dabigfella - crwdns2934203:0crwdne2934203:0
My Fire 10 is 4 months old It jumps from one screen to add/hide keyboards and on to another, You can't download anything such as anti-virus protection or to play a game or try to read a book. I'm ready to thrown it out.
Jeanne Brady - crwdns2934203:0crwdne2934203:0