HI @cardaw01 ,

What happens when you press the Menu/Select button on the phone when you reach the Global Setup Menu?

If you have a Uniden D1760 phone (is this your model?) there should be at least 6 further options to scroll down (up?) through, including VMWI reset.

Here's a link to the user manual for the phone. Scroll to p.7 to view the list of options or p.13 to view the reset procedure shown under Voice Message Notification