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crwdns2930797:0crwdne2930797:0: crwdns2931709:0RAM problem laptop not workingcrwdne2931709:0
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crwdns2933939:0crwdne2933939:0: oldturkey03 (crwdns2933941:0crwdne2933941:0)

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RAM problem laptop not working

I recently upgraded my ram from 4gb to 8gb after receiving some ram from a friend. After installing the ram, i turned the pc on, but the laptop came up with a black screen, before shutting down. I checked all the specs - laptop is compatible with SO-DIMM DDR3L which is the ram that I received (I think). After putting taking out one of the ram the laptop turned on but the screen was all messed up. The screen was green and red and was creating a split image of the Dell logo on startup except that it was green and red and was constantly moving. Any help will be greatly appreciated.


crwdns2933933:0505.6crwdns2936485:0crwdne2936485:0crwdne2933933:0

crwdns2930801:0crwdne2930801:0

Hi @nathan2803 ,

Just verifying, what CPU is installed?

i3 -2xx0M, i3-2xx7M, goes with 1333 MHz DDR3 RAM

OR

i3-3xx0M, i3-3xx7U, i3-3xx9Y, i5-3xx0M, i5-3xx7U. i5-3xx9Y goes with 1600 MHz DDR3L RAM

Presumably you removed the battery before removing/replacing the RAM?

Have you tried the old RAM back in again to see if it still works OK?

If it does, what configuration was the old RAM, 2 x 2GB or 1 x 4GB?

Have you tried the other stick of new RAM into the first slot if it is the right type?

Here is an image taken from the owner's manual for your laptop.

Block Image

(click on image to enlarge for better viewing)