Ann Shipman, There could be a few reasons for your device not charging and powering on. Faulty charger/cable, faulty battery, faulty charge port/connection etc., you could try a factory reset as described in 1st link below. Other links may help in trouble shooting your device if reset does not work. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

http://www.femitechservices.com/2016/04/...

https://www.youtube.com/watch?v=DSGAHFsn...

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