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My laptop screen is not turning on and caps lock is blinking? |
Troubleshooting
For issues with the charging port not working, see this page.
For issues with the laptop overheating, see this page.
For issues with the display not turning on, see this page.
For issues with the touchscreen being unresponsive, see
For issues with the wifi connection being unstable, see
For issues with the storage being at capacity, see
Background
The HP ProBook x360 11 G3 EE is a convertible laptop designed primarily for students and educational environments. The “EE” in the name stands for Education Edition. However, the device is also used in business and professional settings. Released in 2018, the device combines durability and versatility, offering the use of four different modes: laptop, tablet, stand, and tent. This flexibility allows users to complete a variety of tasks, such as typing, note-taking, drawing, and interactive lessons. The HP ProBook x360 11 G3 EE is built to withstand everyday school use. It features a shock-absorbing molded rubber trim, a reinforced power port, a spill-resistant keyboard, and a display protected by Corning Gorilla Glass 3. Some models also have a dual-camera system, which helps students complete interactive assignments that require taking pictures or recording videos. The device is available with either Windows 10 or ChromeOS, making it adaptable for different educational needs. It also supports the HP Active Pen, allowing users to draw and write on the screen, take notes, or edit documents efficiently. Management and security were big design priorities, with the laptop offering enhanced protection for sensitive data. The battery life is exceptionally good, exceeding 16 hours. This ensures that users can go through the whole work or school day without having to recharge the device. When you finally do need to charge the device, it does not take forever to charge. With HP Fast charge technology, the device can be quickly charged up to 90% in 90 minutes. Overall, the HP ProBook x360 11 G3 EE provides a durable, flexible, and secure option for students in school or adults in the workforce. As of 10/28/2025, there are no recalls for this product.
Identification
The HP ProBook x360 11 G3 EE can be distinguished from other HP laptops by its 11.6-inch touchscreen and 360-degree convertible hinge. It can be used as a laptop, tablet, stand, or tent. Some models have a dual- camera with a 5-megapixel world-facing camera on the keyboard deck. “HP ProBook x360 11 G3 EE” is usually printed on the back of the display or somewhere on the computer.
specific location of the model number on your Chromebook
Technical Specifications
Display Size: 11.6 inches
Processor: N5000
RAM Size: 4 GB
Storage Capacity: 128 GB
Display Resolution: 1366 x 768
Additional Information
HP ProBook x360 11 G3 EE Teardown Guide
