crwdns2936637:0crwdne2936637:0 crwdns2853008:0crwdne2853008:0 crwdns2918746:0crwdne2918746:0
crwdns2947577:0crwdnd2947577:0crwdne2947577:0

Repair and troubleshooting information for the FixHub Power Series | Portable Soldering Station, the combination of the Portable Power Station and the Smart Soldering Iron. Released in October 2024.

crwdns2934591:020crwdne2934591:0 crwdns2934593:0crwdne2934593:0 | crwdns2947278:032crwdne2947278:0 crwdns2947270:0crwdne2947270:0

crwdns2933897:0crwdne2933897:0

Issues with latest Firmware Update

Hi all,

I recently updated the Soldering station and Smart soldering iron to 1.4.3, and went about with soldering no issue.

After a little while, i got an error on the screen of the station, asking me to update to the latest firmware.

When i plugged it into a Computer and opened the ifixit console online, it tells me that the update is not complete. When attempting to finish the update, it will install no problem, but then continue to tell me the update still isn't fully installed, and wont let me continue to solder.

Downgrading to a later update, such as 1.3.x, will remove the onscreen error, but wont connect to the soldering iron. Even when downgrading the tip, the error still persists.

Going as far as downgrading both devices to Version 1.x.x, it will still say that the update is incomplete.

After disassembling the device for a visual inspection, there are two LED's flashing on the inside. D4 seems to flash almost constantly, but with D6 flashing when trying to perform any sort of update alongside D4.

Currently stuck as i have soldering jobs to finish but a soldering station that doesn't work.

Any advice or a fix would be great.

Thanks in advance.

Will CTMT

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 1
crwdns2947414:01crwdne2947414:0

@krisrodriguez

@danj -- I got Kris tagged for this one already.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2933313:01crwdne2933313:0

crwdns2934221:0crwdne2934221:0
crwdns2931211:0crwdne2931211:0 crwdns2931215:0crwdne2931215:0 crwdns2934225:0crwdne2934225:0
crwdns2934057:0crwdne2934057:0

crwdns2933897:0crwdne2933897:0

@nick @danj Thank you!

@circuitree

Thanks for the detailed breakdown of what's happening—that's really helpful for troubleshooting this.

I dug into some similar cases and found a specific DFU recovery sequence that's worked for others in this situation. I'm not sure if you've tried these exact steps yet, but it's worth a shot before we escalate this further:

First, a hard shutdown:

  • Unplug everything from the station
  • Press and hold both the power button and the knob button together for at least 10 seconds, then release

Then, enter DFU mode:

  • Press and hold the knob button down
  • While holding it, plug the station into your computer (using the rear port)
  • You should hear a USB connection sound
  • Release the knob button (the screen will stay blank—that's normal)

Update through the web console:

A couple things to check: make sure you're using Chrome, Edge, Brave, or Opera (Firefox and Safari won't work), and that your USB cable supports data transfer.

This might take a couple of attempts to stick, so don't get discouraged if it doesn't work on the first try.

If you've already tried this or it still doesn't work after a few attempts, let me know and I'll get this escalated to our customer support team.

crwdns2934105:0crwdne2934105:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 1
crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Circuit Tree Staff crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 28

crwdns2936753:07crwdne2936753:0 28

crwdns2936753:030crwdne2936753:0 28

crwdns2942667:0crwdne2942667:0 28