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Introduced November 2012, this is a capable desktop computer with an Intel Core i7 3770S quad-core processor, 12GB of RAM, and a 3TB hard drive. It has a 23 inch, 1080p touchscreen and integrated Beats Audio.

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Where do I buy the printed circuit board (PCB) of this exact keyboard?

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There are some keys on my keyboard that aren't working properly, and I believe the issue is the PCB. I know how to replace it but I don't know where to actually get the replacement. Anyone know what I can do here? Thanks!

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Hi @malicerainbow

Nothing shows when searching for the part number on the keyboard (812-00994-00A) so try putting the desktop's "product number" here. The product number should be on the information label (where the model number is also) on the back of the desktop.

If you find your product number/model, click on the product number and scroll down to keyboards. No doubt it will say unavailable but check what the HP part number is for the keyboard and if different to what is shown above, search online using that number only or HP (insert number) to hopefully find one.

This is only because the part number shown above may not be a HP part number but the part number from the keyboard manufacturer which may not be so readily used by suppliers.

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Thanks for the link! I tried it out, and although I did find the keyboard and part number (and it was different than what I have, so that was good), but after doing some searching I still couldn't find anything. Do they even make plastic PCB sheets anymore? I did a generic search for them and nothing came up with regards to buying some.

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@malicerainbow

You may be hard pressed to find a compatible one and trying to fix your old may may create more problems than what you have already

You're best option is to use a 3rd party wireless keyboard/mouse combo as suggested above by @mixxy1010

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@jayeff the OEM keyboard (697351-001) is NLA at this point. OP will need a used one, or a 3rd party one.

I think the OP should go 3rd party and add a short extender (may need to cut the RAM door a bit), but that solution shouldn't be needed, yet it is.

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Don't try and save that OEM keyboard, or try and find a replacement keyboard; odds are, the cost will be more then a new 3rd party Logitech keyboard+mouse combo for $15-20.

On this model, it looks like HP buried the adapter so you need to take the back off to access the receiver. In this case when you replace the keyboard with a 3rd party unit you'll need to disassemble the machine to not use a port elsewhere. You can either keep the case intact, or cut a hole near the USB port to accommodate a short USB extender and make replacement easier in the future.

Personally I'd probably cut a hole in the machine if I had to and add an extender. This kind of solution shouldn't be required, yet it may be. Personally I'd see if I can sneak a extender in there and then run a extender without cutting, but you may need to cut a little plastic off the RAM door to fit the extender in the chassis.

The reason I'd do this is generally speaking if I have one and I own it, someone gave it to me to deal with the hard drive or securely erase the machine and let me keep the computer and I did so to ensure the data gets securely removed. I'm perfectly comfortable cutting a hole in a machine like this with how I get them as it will functionally improve access as well but it's not going to be pretty as there will be a obvious wire hanging from the unit forever after I had my way with the unit.

As far as cutting if needed, you'll want to cut here:

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Put a piece of painters tape on the inside, and then line up another piece on the back cover, that's how you can quickly find where to cut. It looks like a minor, nearly invisible approach will do.

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Does the keyboard itself have a model number on it? searching for spare parts on that number should yeild some results over the model of your computer.

Failing that replacing with a 3rd party wireless mouse and KB combo wont put you out of pocket. Microsoft sell wireless KB/Mouse combos with USB adapter that should work seemlessly with that device.

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It does have a model number, but after doing a whole bunch of searching, I'm still not finding anything. I also searched generically for plastic PCB sheets and nothing comes up to buy them. Do they even still make them anymore?

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