crwdns2933423:0crwdne2933423:0

The March 2015 update of Apple's 13" MacBook Pro Retina Display, model A1502, features fifth-generation Intel Core i5 and i7 processors and introduces the Force Touch trackpad.

External monitor not displaying when connected to HDMI port

Hi all. My MacBook Pro (Early 2015, 13 inch Retina) has been suffering from some issues lately. I usually connect my laptop to two external monitors. Monitor A connects through HDMI (which connects to my laptop’s actual HDMI port). Monitor B connects through a VGA to DisplayPort 2 Adapter.

This setup has worked fine for a few months, however, I started to notice some display connection issues earlier today when I opened up my laptop. Monitor A wasn’t displaying anything. I tried reconnecting the HDMI cable and using a different HDMI cable (that has been confirmed to work with another device). Neither worked. I tried to reset the SMC the NVRAM/PRAM but neither techniques worked.

I also connected Monitor A to my laptop through an HDMI to DisplayPort 2 adapter. This worked, and my monitor was displaying things again, so I’m guessing that this means that the problem doesn’t have to do with the monitor or the HDMI cable itself.

Is this a software or a hardware issue? Could there be a problem with the HDMI port on my computer? Also, it seems like my Mac still detects that something is connected. When I open up my Displays option, I still see Monitor A in the “Arrangement” tab. My mouse still “moves” through the monitor, even though I don’t see anything, and some program windows are “open” in monitor A (even though I can’t see anything). I can click and drag programs between my three displays.

Block Image

Also, I don’t know if this could be related, but my laptop also started to have some issues with the trackpad and keyboard over the past few days. Both the keyboard and trackpad are unresponsive, and I need to connect an external keyboard/mouse in order to use my laptop. Keyboard and trackpad are unreponsive?… Could this issue be related to the HDMI port?

EDIT: Added a screenshot of CoconutBattery

Block Image
crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 1
crwdns2944067:02crwdne2944067:0

Let’s check your battery as it can swell up pressing on the keyboard and trackpad cables messing them up.

Download this gem of an app CoconutBattery take a snapshot of the window and post it here for us to see Adding images to an existing question

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Sure, I've attached a screenshot to my original post.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2933315:02crwdne2933315:0

crwdns2934057:0crwdne2934057:0

@mattrh - Well that didn't help ;-{

Time to pop the bottom cover off and visually inspect the battery. Follow this guide MacBook Pro 13" Retina Display Early 2015 Battery Replacement for the first steps, then compare your battery to the images in the rest of the guide any of the cells seem puffy?

If the battery cells look OK then I would first try cleaning the battery when the cable crosses over and the cable its self removing any sand and lastly the bottom cover when the cable rests against.

After reseating the cable if the keyboard and trackpad still have a problem then replace the trackpad cable MacBook Pro 13" Retina (Early 2015) Trackpad Cable then replace the MacBook Pro 13" Retina (Early 2015) Trackpad following this guide MacBook Pro 13" Retina Display Early 2015 Trackpad Replacement.

Once the keyboard and trackpad issue is fixed lets move back to your external display issues.

crwdns2886500:0Replace a malfunctioning or scratched trackpad compatible with an Early 2015 A1502 model 13" MacBook Pro with Retina display.crwdne2886500:0

crwdns2934075:0crwdne2934075:0

MacBook Pro 13" Retina (Early 2015) Trackpad

$54.99

crwdns2886500:0Replace the flex cable that connects the trackpad to the logic board compatible with the Early 2015 model A1502 MacBook Pro 13" Retina laptop. Part #821-00184.crwdne2886500:0

crwdns2934075:0crwdne2934075:0

MacBook Pro 13" Retina (Early 2015) Trackpad Cable

$9.99

crwdns2886500:0MacBook Pro 13" Retina Display Early 2015 Batterycrwdne2886500:0

crwdns2930805:0crwdne2930805:0

MacBook Pro 13" Retina Display Early 2015 Battery Replacement

crwdns2934079:0crwdne2934079:0

crwdns2937803:0crwdne2937803:0

45 minutes - 2 hours

crwdns2886500:0MacBook Pro 13" Retina Display Early 2015 Trackpadcrwdne2886500:0

crwdns2930805:0crwdne2930805:0

MacBook Pro 13" Retina Display Early 2015 Trackpad Replacement

crwdns2934079:0crwdne2934079:0

crwdns2937801:0crwdne2937801:0

1 - 2 hours

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 2
crwdns2934285:0crwdne2934285:0

To be honest i would back up your stuff and replace the motherboard. Hope this helps!

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 -1

crwdns2947414:01crwdne2947414:0:

Jonathan - I don't think we have to go that far!

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Matt crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 0

crwdns2936753:07crwdne2936753:0 2

crwdns2936753:030crwdne2936753:0 9

crwdns2942667:0crwdne2942667:0 1,693