Will Not Power On
When trying to turn on the phone it will not light up or power on.
Bad Battery
If the phone won’t turn on at all and won’t charge then this can indicate a bad battery. Try taking the battery out and putting it back in and then letting it charge. Also, check the phone display to ensure it doesn’t say “No Battery”. If this message is displayed this indicates there is not battery or the battery is not properly connected. Verify the wires from the battery are connected to the port on the phone. If this does not work you may need to replace your battery.
Dead Battery
First try to let the phone charge for an hour and try to power on the phone again. When docking the phone the charge LED light in the top left corner should light up indicated that the battery was dead and it just needed to charge. If it does not light up then this could be a bad battery or other problems. You may need to replace your battery with a new battery.
Audio Distortion
When turning on the phone there is an unusual noise or no noise at all.
Buzzing
Buzzing noises on the line could indicate incorrect wiring or wires touching metal. In this case you may need to find the correct wiring diagram for that particular phone and verify the right colored wires are connected in the right spots. Also, check to see if any wires are touching metal. This could cause them to ground and the phone to make this noise.
No Noise
No noise could indicate that a wire is not connected or a wire has shorted. Check to ensure the wires aren’t touching each other and that they are properly covered with insulation. If no noise or low volume during a call check to ensure that the volume is turned on. Also make sure the mute button is not enabled. If this does not resolve the problem this could be a bad speaker. Here is a Speaker Replacement guide.
Static
This can mean the wire is wet or there is a loose connection. Check the wires and look for loose wires or moisture.
Buttons Not Working
When pressing down on a button on the phone it won’t work.
Sticking Buttons
Ensure that there is nothing around the button making it stay pressed down. Check for debris like food or sticky substances. Clean the buttons and the surrounding gaps of the button.
Button Not Connecting
If the button will not work at all this can be a problem with something internal. The button can be damaged or there can be a bad connection between the button and the display. This may need to be replaced or reconnected. Here is a Button Repair guide
Will Not Charge
When the phone is on the charging unit it will not charge.
Bad Base
Check to make sure that the charging cable is securely connected to the base and to the wall outlet. Also check to make sure that the contact pins that connect the base to the phone are free of debris. If the connections are working, but the phone is still not charging, this could indicate a problem with the inside of the charging station. Try charging the phone on the other base to ensure that it is a problem with that particular base and not with the inside of the handset. Also, check the fuse on the main base. Here is a Fuse Replacement guide if the fuse is blown.
Bad Handset
If the phone will not charge when placed on the charging station, try placing it on the other charging station. If the phone still won’t charge, it could indicate a fault inside the handset. You may need to replace the handset provided that the battery works fine. Also try swapping the batteries between handsets to see if it’s a battery problem.
Bad Battery
If the phone won’t charge then this can indicate a bad battery. Double check to make sure the charge LED in the top left corner is on indicating it is charging. Try taking the battery out and putting it back in and then letting it charge. If this does not work you may need to replace your battery.
Not Sending or Receiving Calls
When attempting to receive or send a call the call will not go through.
No Power at Base
If you see “No Power at Base” displayed on the phone screen make sure the base is plugged into an outlet. Also, check to make sure the wires leading to the base and the wires leading to the outlet are not damaged. In the event that the wires inside the base are damaged here is a Charging Wire Repair guide.
Bad Landline Connection
If “No Line” is displayed on the phone screen check to ensure the landline is properly plugged into the port on the phone base. Also, ensure the wires leading from the phone to the landline outlet aren’t damaged. Check to make sure the landline ports aren’t damaged. If none of these resolve the issue you may need to contact your phone landline provider. If the port is damaged the next steps would be to fix the port. A repair guide might be necessary.
Mute Button/Volume
If the person trying to receive the call cannot hear you ensure that the mute button is not enabled. Try pressing the mute button to disable it or turning up the volume on the phone. Also, contact the person receiving the call to ensure their audio is functioning properly. If this does not work there may be some audio problems with the phone.
crwdns2944067:011crwdne2944067:0
Look to see calls that came in and says not available
sid belanger - crwdns2934203:0crwdne2934203:0
cs6719-2 phone when i go to look at calls came in and says Unavailible
sid belanger - crwdns2934203:0crwdne2934203:0
how do i order a replacement for a bad charger base ?
Teddy Olsen - crwdns2934203:0crwdne2934203:0
how do i order a replacement for a bad charger base ?
Teddy Olsen - crwdns2934203:0crwdne2934203:0
My VTech phone will only work if I turn the speaker on. When I turn it off it won't work
Denise Thompson - crwdns2934203:0crwdne2934203:0
Can't see displ pay screen, light very dim. Cannon find SETTING NEED DISPLA SCREEN VERY DIM!! TERRIB!OR INSTRUCTION SHEE,TOO TO COMPLATED. PLEASE CALL ME 6a312868321 USA R EMAIL ME TO HELP ME SET NEW PHONE SYSTEM. EMAIL a merosajo@gmail.com
Jo Amerosa - crwdns2934203:0crwdne2934203:0
The zero button does not work,, all other buttons works properly but zero don't!
saedqamhiia - crwdns2934203:0crwdne2934203:0
My Vtech phone system works okay except that when requested to punch a number on a menu offered by a business, medical office, etc. it does not register on the service extension I’m calling. Any suggestions on how to fix this problem?
ronvir5049 - crwdns2934203:0crwdne2934203:0
The 7,8,9 and *buttons do not work. I cleaned the gold contacts on the circuit board using alcohol on a q-tip although they looked clean anyway. Also cleaned the rubber buttons. Without having the unit fully assembled, I was able to move the button pad to use other buttons on the pack to access the seven eight and nine and * buttons and they still did not work. This tells me that the rubber button portions are not the problem. I Didn't see any dirt or anything unusual on the circuit board.
I'm thinking that since those numbers are consecutive, the circuits involved with those numbers must have something in common that has failed. Any suggestions on what else to look for?
rmazur3 - crwdns2934203:0crwdne2934203:0
I have a brand new vetch with 4phones and answering machine built in to the main base station. All 4 phones will charge up and then all drain equally until they’re 95% dead. Why would all 4 phones drain equally ? We use our cell phones mostly but still I put the voltmeter on a battery and it reads 2.5 V and these are 2.5 V batteries. Changed the battery with a dead one from previous vetch and it says low battery no power at base ?!
Scott Lepage - crwdns2934203:0crwdne2934203:0
Can I block calls on my CS6719-2
David S Clark - crwdns2934203:0crwdne2934203:0