Shark Matrix RV2310 Troubleshooting

Your vacuum's battery won't stay charged or won't charge at all.

Make sure that the charging dock is plugged into the wall and is able to receive power. Once you've confirmed this, try to connect the battery to the charging dock again.

One possible reason for the battery not charging is because the wire connection between the battery and the vacuum has been separated. To fix this, simply open up the battery compartment on the bottom of the vacuum and ensure the wire is plugged into the slot on the vacuum's circuit board.

If there is dust/debris left in the vacuum's charging port, then it's possible that it could be preventing the charging dock from recharging the battery. Try to clean out any debris between the charging dock and the vacuum's charging port with compressed air and attempt to charge the battery again.

If your Shark Matrix RV2310's battery is still having trouble keeping its charge for long periods of time or isn't charging at all, then there's a good chance the battery is faulty. In this case, the battery must be replaced.

If none of the above steps have solved the issue, then there could possibly be an issue with the device's charging dock itself. If you notice your vacuum's charging dock isn't receiving power from the outlet, you could replace its power cord following our replacement guide, linked here.

The vacuum is unable to effectively pick up debris from the floor.

Note: The filter pan is not fully enclosed when removed from the vacuum. If not kept right way up it is easy to dump all the debris from the pan unintentionally. To avoid this, when removing the pan from the vacuum make sure to keep it level or tilted with the curved side on the bottom.

The first thing to check when your vacuum stops picking up debris is the filter.  If your filter is full, airflow through the vacuum is restricted, which lowers the suction of the vacuum and therefore its effectiveness. Checking the filter is simple, simply look for the indentation near its rear, put one finger in the indentation, one finger under the rear of the robot, pinch and pull.

After pulling the filter out, look for the two indentations on the top with arrows pointing to them which say "Pinch Here and Lift Up." While holding the bottom of the filter pan you can pinch where the arrows point and pull up to open the filter pan. Once the pan is open the debris contained inside should be emptied and the filter on the top side should be inspected.

If the filter is entirely covered in dust, it may be necessary to brush it off to unrestrict the airflow necessary for the vacuum to function. After doing so, simply close the filter pan again and insert it back into the slot on the back of the vacuum before checking to see if the issue persists.

If your vacuum is still having difficulty picking up debris from the floor, it might be possible that the brush is tangled, preventing it from spinning. To check if this is the case, simply flip the vacuum onto its back and inspect the center rolling brush. If the brush is covered in hair, string, or any other long debris, it will be necessary to remove the debris to restore functionality. Simply grab a pair of scissors and, while avoiding cutting off the bristles and the metal brace over the center of the brush, cut along the length of the brush. Once all the debris has been cut, it should be possible to pull it from one side which should rotate the brush and release the rest of the debris.

If the brush does not rotate, it may be necessary to remove the brush from the vacuum for proper cleaning. In order to do this follow the instructions to replace the brush, linked here.

Other possible cause for the vacuum not picking up debris is that the side brush has not been installed. When first unboxing your Shark Matrix RV2310, you might have noticed that the side brush is not pre-installed from the factory. You'll have to remove side brush from its plastic packaging and attach it to the motor located on the frontward underside of your vacuum. The other possible case is that the vacuum's main brush has been damaged and is unable to properly pick up debris. If this is the case, you'll have to remove and replace the brush using our replacement guide.

The vacuum is having navigation issues and is moving improperly.

If your Shark Matrix RV2310 is repeatedly going around in circles, then it might be because one of the wheels is stuck. Check each of the wheel's ability to spin freely, if one of them is locked in place, then the wheel assembly might be broken, in which case you should refer to our wheel replacement guide at the bottom of this page. Debris might also be lodged in the wheel, which will cause it to lock and not spin. To resolve this, please refer to the "Debris is Trapped in the Wheel" section at the bottom of this page.

If dust/debris has found its way onto the side sensors, then there's a good chance this is the cause of your vacuum's navigation issues. To fix this issue, try using compressed air on the sensor to remove any dust/debris that has found its way onto/into the sensor.

If the above solutions haven't solved the issue, then you may have to replace your vacuum's side sensors.

Rather than avoiding nearby objects, the vacuum repeatedly collides with them.

If dust/debris has found its way onto the sensor, then it may cause the vacuum to not detect any surrounding objects. To fix this issue, try using compressed air on the sensor to remove any dust/debris. If you believe there is dirt or debris that is trapped behind the device's bumper assembly, you can remove the bumper plate following this guide here.

If removing dust from the sensor didn't solve this issue, then there's a good chance that your vacuum's sensor is faulty. If this is the case, consider replacing your device's bumper sensors.

Your vacuum's ability to navigate the floor has stopped completely due a problem in the wheel assembly.

If you notice the vacuum's wheels aren't able to spin freely, try to see if there is any debris that has lodged itself into the wheel well. You could attempt to use compressed air to dislodge the debris or remove the wheel assembly from the vacuum to further inspect what's causing the wheel resistance.

Each of the two wheel assemblies on your Shark Matrix RV2310 will have a wire connection plugged into the vacuum's circuit board, if this wire is separated, then the wheels won't be able to be powered. To fix this, unscrew the screws holding the wheel assemblies into the vacuum and check to see if the wires are securely plugged in.

If the above troubleshooting tips haven't solved the problem, then it's likely that the vacuum's wheels are damaged and need to be replaced. You can replace your device's wheels following this guide.