crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
POWERbot Moves Erratically
Your POWERbot does not methodically sweep an area and is either moving across the room diagonally or is taking circuitous routes.
Your POWERbot is moving around erratically likely due to the POWERbot's dust sensor functionality. When the dust sensor is turned on and the POWERbot detects dust, it will move in a pattern around the dust until no more dust is detected before continuing its cycle. If you wish to normalize the POWERbot's cycle, turn off the dust sensor using the POWERbot remote. Push the "dust sensor" button located in the lower middle portion of the remote. The "smart" LED located on the bottom right portion of the POWERbot's display screen should no longer be illuminated.
POWERbot Does Not Charge
Your POWERbot does not seem to be recharging at the docking station.
Docking Station has No Power
Check if there is a red plug icon at the top of the docking station. If the icon is not lit, the docking station does not have power. Verify the cord is securely plugged into the back of the docking station and that the AC adapter is securely plugged into a working outlet. If necessary, test the outlet by plugging in something else, such as a lamp. If the docking station still does not get power, the docking station may need to be replaced.
Charge Does Not Transfer
Check if there is a green charging icon at the top of the docking station when the POWERbot is at the docking station. Verify that the docking station is level and that the POWERbot is properly aligned with the docking station. If icon is not lit, the POWERbot is not receiving charge from the docking station. Flip the POWERbot over and turn the emergency switch next to the battery cover off and back on again. Verify that the charging pins in front of the brush are clean and free of debris. If the charging pins are dirty, wipe the pins with a dry cloth or rag. Place the POWERbot back upright and realign the POWERbot with the docking station. If the green charging icon still does not light up, the POWERbot's battery may need to be replaced.
POWERbot Shows an Error Code
Your POWERbot's display screen displays one of the following: 'C 01', 'C 02', 'C 03', 'C 04', 'C 05', 'C 06', or 'nobatt'.
Find your displayed error code below and follow the instructions.
C 01 : Object Caught in Powerbrush
An object is caught in the power brush. Flip the POWERbot over and turn the emergency switch next to the battery cover off. Then, take out the power brush and clean it. Turn the emergency switch back on.
C 02: Object Caught in Left Wheel
An object is caught in the left driving wheel. Flip the POWERbot over and turn the emergency switch next to the battery cover off. Then, take out the left driving wheel and clean it. Turn the emergency switch back on.
C 03: Object Caught in Right Wheel
An object is caught in the right driving wheel. Flip the POWERbot over and turn the emergency switch next to the battery cover off. Then, take out the right driving wheel and clean it. Turn the emergency switch back on.
C 05: Bumper Sensor Error
The bumper sensor needs to be checked. Flip the POWERbot over and turn the emergency switch next to the battery cover off and on again.
C 06: Dirty Obstacle Sensors
The obstacle sensors are dirty. Flip the POWERbot over and turn the emergency switch next to the battery cover off. Then, place the POWERbot back upright and clean the obstacle sensors on the brush segment of the POWERbot. Turn the emergency switch back on.
C 07: Dirty Cliff Sensors
The cliff sensor is dirty. Flip the POWERbot over and turn the emergency switch next to the battery cover off. Then, clean the cliff sensors in front of the driving wheels with a soft cloth. Turn the emergency switch back on.
nobatt: Battery Malfunction
The battery has malfunctioned or a wire has disconnected. Flip the POWERbot over and turn the emergency switch next to the battery cover off and on again. If the error code persists, the battery may need to be replaced.
POWERbot's Suction is Weak
Your POWERbot is not properly vacuuming the areas it passes over.
Battery Charge is Low
Check the POWERbot's current charge via the display screen. If the charge is low, move the POWERbot to the docking station.
Dirty Brush
Inspect the brush on the underside of the POWERbot. If the brush is dirty, remove the brush and clean it.
POWERbot Fails to Return to Charging Station
Your Powerbot does not automatically return to the charging station after a cleaning cycle.
Blocked Path
Your Powerbot fails to return to the docking station as it cannot find the docking station. Make sure your charging station is placed in an open area free of possible obstacles so that the Powerbot can easily navigate to it.
Insufficient Power
Your Powerbot fails to return to the charging station as it runs out of power before can make it back. This is the result of a non-fully charged battery. See 'POWERbot Does Not Charge'.
crwdns2915084:0crwdne2915084:0
Cal Poly, Team S15-G3, Banghart Spring 2017 crwdns2935289:0Cal Poly, Team S15-G3, Banghart Spring 2017crwdne2935289:0
CPSU-BANGHART-S17S15G3
crwdns2931471:04crwdne2931471:0
crwdns2935297:014crwdne2935297:0
crwdns2944067:084crwdne2944067:0
Please help. Red light is on I've clean the area in front of brush clan doing station done everything clean all brushes but will not charge
Barbara Seckel - crwdns2934203:0crwdne2934203:0
Just taken vr9000 out of the box, charged up, full battery pressed auto, it goes backwards a few inches then says error c07, which is clean cliff sensors! Ridiculous! They're clean as you'd expect, wish I never purchased this.
Paul - crwdns2934203:0crwdne2934203:0
I absolutely love this vacuum and it worked great for about 2 months and then I had the same issue. I returned it to the factory three times and every time they would send it back and it would do the same thing. So I don't know what the heck they were doing at the factory. It would be fully charged, I would turn it on and then it would go backwards a few inches and then turn off…. $700 dollar vacuum and Samsung couldn't fix it
Barbara Jones -
I have had the same issue, After giving it a thorough clean, it was doing the same thing and moving backward and stopping with an error. I decided to hold it whilst it was running and push the unit back on itself gently whilst turning the vacuum, rotating the wheels slightly against the motor resistance, as if to reverse and turn slightly backward. This seemed to work and it is back to functioning normally.
I think it the wheels being turned manually whilst the vacuum was switched off that caused the issue, having been forced, as it was twisting the vacuum which rotated the wheels whilst stationary trying to clean under the bed, which must have upset the sensors or something, causing an error.
thought I would share this, as I couldn’t find a solution in the manual or online.
Peter Faarup -
Hi
my powerbot is showing as fully charged. The docking station lights are working and the three bars on the powerbot are showing in blue as charged. The powerbot will not leave the docking station, I've followed everything in manual to check for issue and no resolve. There are no error codes being displayed. The best I can get is switching on and off, once switched back on manually it does a count down from 5-1 but then nothing. Also does not respond to remote or by manual input. I'm perplexed! Any recommendations?
Linda - crwdns2934203:0crwdne2934203:0
My powerbot is doing exactly the same! I tried everything, nothing helped. Any ideas?
Eve -
Same problem im having. Did anyone help you with this or did you end up returning the unit? Mine shows no errors, FULL battery amd shuts off when i try to start it cleaning. Did a manual reboot on the switch as well. No luck. Please advise. -Adam
Adam Siegel -
Having same problem as Linda. Has anyone received clarity on how to resolve the issue? Btw i used my bot for 2 days and it stopped working.
Adam Siegel -
Hello, my vacuum is also doing the same thing. After 2 years of posting this question, have you figured out how to fix it?
Allie Roldan -
I just fixed this *exact* problem by replacing the front arm (my guess it was probably the sensor failing). I bought one with a “broken wheel” off facebook and a few screws later had a working vacuum.
Jadon Hawkins -
My Pbot is NEW and has NEVER charged. I even paid for a service contract thru Amazon and can get NO support from Samsung. Any Advice???
ncjocn C - crwdns2934203:0crwdne2934203:0
See above. I am very sick and too weak to deal with this!!!
ncjocn C - crwdns2934203:0crwdne2934203:0
C 05: Bumper Sensor Error fix
We kept getting error code for bumpers (C 05) and turning off the power from underneath unit didn't work. When holding the unit in my lap, I lightly pressed on corner bumpers. I could hear a slight difference in the clicking mechanism that is the bumper. Frustrated, I assumed I would need to return the 1 week old unit to the store. With “nothing to lose” at that point I held the vac upside down on my lap with bumpers end pointed down. I more aggressively (but gently) pulled on the bumpers one at a time a few times and “flicked” them. My thought is that it allowed gravity to shake loose possible dust. IT WORKED!
Later during it working again, the unit stopped with the same code (C 05). I turned power off underneath and gently pulled the corner bumpers a few times. It worked!!!
I think due to static and dust that particles get up in there. Overall this is a good product
Jason - crwdns2934203:0crwdne2934203:0
Omg….you totally just saved me bunches of money. You are exactly right!!! Thank you so much. I had the exact thing happening. C0-5…bumper sensor. I turned on and off 10 times. Nothing. Flicking WORKED! THANK YOU SO MUCH
kristen bowden -
Docking station is only putting out 7.5 V. I know this is a common problem and should be an easy fix. Has anyone figured out the faulty component? Capacitor, resistor . . .?
Bill - crwdns2934203:0crwdne2934203:0
Hi Bill, my docking station is putting out the same voltage. Did you fix yours? What did you do to repair? Thanks!
Steve -
same here maybe goes up to battery voltage when detect vacuum, read i some where for safety
Tgb Gndz -
My vr9000 will not leave docking station. The battery shows a full charge. The unit powers on. All icons come on them go off. I have a triangle in upper left area with an exclamation point inside. I have turned the emergency power button off and back on many times and the triangle with exclamation point does not go away. This is a brand new unit. It has never worked. Any ideas?
Angela Dennis - crwdns2934203:0crwdne2934203:0
I have a drive motor that wheel not work. I have a ! On the screen.
I need a drive whell assy. And how to replace it.
Ronny delafosse - crwdns2934203:0crwdne2934203:0
Hello, I have a C03 error, for months already. How would you take off the right wheel? Thanks
Tom Yu - crwdns2934203:0crwdne2934203:0
Happy owner for over a year. However, the last couple of months, the machine is making a very loud noise when sweeping and then recently, the sweeper goes a few inches, stops like there is something in the path (there’s not), turns, goes a few inches and stops again. It will continually do this and never move from the small 1 foot area. There is no error code. I can use the remote and manually move it around the room, but that kind of defeats the purpose. I have cleaned it well but it doesn’t help. Maybe a problem with the sensor? I am willing to buy additional parts because I have loved this machine and don’t want to lose it.
Sandra Rangel - crwdns2934203:0crwdne2934203:0
I'm having the same issue. What's with these stupid machines.
Caleb Poarch -
I had what sounds like a similar problem (loud noise) after two years of daily use, It was a bearing in the brush. Bought a replacement off the Internet (not cheap). Fixed the problem, not looked back. Similar problem with it going a couple of inches and stopping (or backing a couple of inches) was fixed by cleaning the sensors.
Brett Kelly -
Vacuum backs up 3 short times, then beeps at me. Doesn't show a code, but has an exclamation point. Cleaned sensors, cleaned out everything, pulled the battery, returned it to the docking station, no luck…
tony7991 - crwdns2934203:0crwdne2934203:0
How do I remove the right wheel?
Suleen - crwdns2934203:0crwdne2934203:0
My machine won’t charge… I’ve flipped the energency switch as advised, pressed on the go button on the machine itself, moved to different power sources all over the house… what next?
Venus - crwdns2934203:0crwdne2934203:0
C01 code continues to display. I have thoroughly cleaned the brush. It is free of all hair and strings and the code continues to display. What next?
Thanks
kevine - crwdns2934203:0crwdne2934203:0
same thing here! did you find any solution?
robinheymans -
I had the same problem, what I found is there is a circuit board on top of the brush, when I took that out I could see components that burned up. I order a used replacement board and put it in and that fixed the problem.
apcc11 -
I continue to get the C01 code. I’ve followed the troubleshooting instructions. There was never anything stuck on the powerbrush. I have replaced the powerbrush and it still gets the error code. How can the code get cleared for the vacuum to work properly?
Carol - crwdns2934203:0crwdne2934203:0
Powerbot 9050 C01 error code.
Brush is not stuck and moves freely, what I found is there is a circuit board on top of the brush, when I took that out I could see components that burned up. I order a used replacement board and put it in and that fixed the problem.
apcc11 - crwdns2934203:0crwdne2934203:0
Powerbot will not climb onto area rugs.
Anyone got a fix?
Wendy Stellmacher - crwdns2934203:0crwdne2934203:0
My powerbot is all of a sudden so loud. I’ve taken the brushes out and put them back in but it’s still loud. I’ve completely cleaned it all parts that can be cleaned and pieces seem to be fitting inside but the second the parts turn and the bot moves it’s crazy loud .
Stephanie diguglielmo - crwdns2934203:0crwdne2934203:0
Powerbot 9000 series will not charge. When I place it on the dock the green charge light will come on for a second then both the green light and the red light on the dock both start blinking on and off.
Can anyone help me with this issue??
sammit14 - crwdns2934203:0crwdne2934203:0
Makes really loud noise, I thought the brush needs new replacement so we bought new one, still makes loud noise every time.
maries.nguyen - crwdns2934203:0crwdne2934203:0
Hi Linda
Have you had any luck yet?
Mine is doing the same thing
Damien - crwdns2934203:0crwdne2934203:0
error code c13?
monikapiliute - crwdns2934203:0crwdne2934203:0
Help! I’m getting a C-03 error indicating something is stuck in the right driver wheel. I cannot see anything stuck but the wheel doesn’t move as freely as the left one. What can I do? This powerbot has not been used all that much….disappointed.
Edwina Reynolds - crwdns2934203:0crwdne2934203:0
same issue too they said it will work for 5 years now only 2.5 years
maybe try replace the wheels
local Samsun service said it will be too expensive to order parts from Samsun
SS KOT -
Hello,
My SS powerbot, VR9200, show the sign <!>. I’ve tried turning off-on the main power botton, cleaning every part I can, and also disconnect & reconnect battery, but these intervention didn’t work. My powerbot is still stuck at the sign <!>.
Could someone help me?
Galaxy fox - crwdns2934203:0crwdne2934203:0
Dealing with customer service is a joke and a greater joke is dealing with warranty repair. No one can make a decision unless you file a complaint with the Better Business Bureau and threaten to contact your State Attorney Generals Office. Then you will be contacted by someone at the office of the president. After two months of back and forth with Samsung a new powerbot was sent to me. I like the powerbot but it is very sensitive and requires a lot of detailed cleaning.
I regret being part of a global market when the business practices of a foreign country are so much different than the U.S.
Brenda Friend - crwdns2934203:0crwdne2934203:0
When I first turn on my powerboat, it makes a loud, almost sketchy kind of noise, intermittently for about 10 seconds. It will do off and on for about 2-3 minutes. Then it will shut down with a C01 error code. We have cleaned and cleaned that power brush, we have cleaned all the sensors, and it does it everytime.
Victor Martinez - crwdns2934203:0crwdne2934203:0
I have already sent my POWERbot to Samsung twice. Once the battery was defective and got replaced, the second time the bearings went out on the beater bar. The other day it left the charging dock and went 4 feet and died. It smelled like something was burning. The battery is charged (I tested it), but when I try to manually send it to go vacuum it makes a tiny bleep sound and flashes the green battery then nothing. What do I do next?
TheMamaKitt - crwdns2934203:0crwdne2934203:0
I bought a supposedly brand new Robot 7040 online. Robot came with no charge in battery, put it on the dock station and all I am getting with whatever I do or try is “ Lo “ code with endless beeping while sitting on the charging dock without charging!!! what seems to be the problem?
samfawazphotography - crwdns2934203:0crwdne2934203:0
“Just beeping, no charging”!! I bought a supposedly brand new Robot 7040 online. Robot came with no charge in battery, put it on the dock station and all I am getting with whatever I do or try is “ Lo “ code with endless beeping while sitting on the charging dock without charging!!! what seems to be the problem?
samfawazphotography - crwdns2934203:0crwdne2934203:0
Cant find c04 error instructions here.
An Bee - crwdns2934203:0crwdne2934203:0
No suction. Hair in intact but very little in dust chamber.
mttiiu - crwdns2934203:0crwdne2934203:0
for some reason with mine I push start it will come on turn around and then shut completely off when the vaccum should be coming on.
mholderman4 - crwdns2934203:0crwdne2934203:0
My vr9000 bangs into objects on the floor and switches off.
Ben heaver - crwdns2934203:0crwdne2934203:0
Mine is doing same thing, charges fine, battery indicator full, when you turn switch on first time and hit start….counts down from 5…4..3…2.. and just sits there.
Thing worked for a few months, and never worked again. This is about the third time I’ve pulled it out and needed it for an area …. and thought I might be able to get it working if I tried hard enough…but apparently, based on the fact that there are only people have problems, many with the same problems….listed out here …. and not a single response on how to fix it….
I’m wasting my time, again …. and again .. just by typing :)
Philip Coyner - crwdns2934203:0crwdne2934203:0
If you figure it out please let me know.. I’m so !#^&@@ $700 paperweight. precisionbookingmn@gmail.com Jason
Jason Weismann -
has any body had a samsung 9000 not take codes from remote or by pressing buttons on the top batt full charged will not move.
PAUL YOUNG - crwdns2934203:0crwdne2934203:0
When my powerbot reaches to the last battery bar, it automatically gives C01 error eventhough nothing is stuck in the brush. I have checked it several times and the C01 error appears immediately after the battery goes to the last bar. Any suggestions is highly appreciated.
M Z - crwdns2934203:0crwdne2934203:0
We have an error 13. What the heck is a c13?!
sharon.harry - crwdns2934203:0crwdne2934203:0
Hi Sharon, did you get this fixed I also have the same error.
alexcolman.ac -
My powerbot keeps beeping frequently (4-5 times) when on the loader/charge unit. very annoying. It displays ‘FULL’ on the display. Does anybody knows what causes this issue?
F-ACT - crwdns2934203:0crwdne2934203:0
Has anyone had error code C13
alexcolman.ac - crwdns2934203:0crwdne2934203:0
Help, my cyclone force wont do anything. I was trying to hook up the smart home app to the vaccum and followed the directions. It told me to hold down the clock button and wait for the wifi to show up on my phone. The vaccum beeped. The wifi never showed up, so I kept trying. Finally I turned the vaccum off and on to reset and start over. Now the vaccum counts down from 5,4,3,2,1 then nothing… the remote wont work, the play button doesn’t start it, and the wifi still doesn’t show up. There isn’t a reset anywhere either. I’ve unhooked the battery and tried to drain it of power and start again.. nothing. Please help. precisionbookingmn@gmail.com
Jason
Jason Weismann - crwdns2934203:0crwdne2934203:0
My samsung sr2aj9250w keeps turning left and then comes up with c03 error code. It’s obvious that left wheel turns much harder than the right wheel (feels like bearing is bad on the left wheel) why do I get error c03 instead of c02. And what’s the fix?
Max L - crwdns2934203:0crwdne2934203:0
I also had a c03 error code but could see if was actually a Left driving wheel issue. Possibly the computer realises it is turning the wrong way and can sometimes interpret this as a problem with the Right wheel, when really it is a problem with the Left wheel not turning? Of course, in other cases it actually would be the Right wheel.
So in my case to the fix the c03, I purchased a replacement Left driving wheel, then followed the excellent instructions on this website Samsung POWERbot VR9000 Left Driving Wheel Replacement to remove the old one and put in the new one, and the robot is working perfectly again.
Will Price -
My powerbot fully charges in station. When turned on, in comes out, indicators all light, it turns 180 degrees, and indicator goes blank and no buttons work. I have turned it off at bottom and it lights back up, but as soon as you push clean, again 180 degree turn and goes blank. Vacuum function never turns on.
John - crwdns2934203:0crwdne2934203:0
I have the Powerbot turbo 9350. I paid the $149 for service 4 months ago and it worked fine until last week. Now it comes out of charger, turns 180 degrees and shuts off )no buttons function). I turn off the switch on bottom and reset, but it does the same thing over and over. I comes out as scheduled each day and I find it 6” from charger at 180 degrees with no functionality. The vacuum function will not turn on. Any ideas?
John - crwdns2934203:0crwdne2934203:0
yes &&^ em all same here powerbot sucks paid 799 for garbage mine same dock is clean charge point start with 7v shows full but moves one inc and loop back again to step one
Tgb Gndz -
Please help!
My powerbot is a bit special…. It only returns to its dock backwards. Like it centers up to it turns around and backs its rear end up onto the docking station. Of course it won't charge this way, and then will not run until it is switched by hand and charged once again. How the heck do I get my special little guy to realize not to back that booty up??
Kaleigh Coonce - crwdns2934203:0crwdne2934203:0
That’s certainly a very special bot Kaleigh :) My only suggestion is to try moving the dock to a different location (temporarily), and see if the problem still occurs. Ensure this new location is not near any other wireless devices (alexa, google home etc) and away from any other charging devices. And make sure there is at least 1m/3feet space either side of the dock. Maybe he just needs to feel safe and then he’ll feel better!
Will Price -
My power it will not work on carpet or transition from hard floor to carpet. It used to work on these. Unit is 12 months old
Jac - crwdns2934203:0crwdne2934203:0
Hi,
my robot only wants to clean hard surface areas. it will not do carpet, it just around in circles.
What is wrong with it
Shane Hendrickson - crwdns2934203:0crwdne2934203:0
I have error c 03 which talks about the right wheel, how do you remove the wheel?
carolinebbegg - crwdns2934203:0crwdne2934203:0
Why do I always find my powerbot out of power in a room it was cleaning? Wouldn’t you think Samsung would make it so it realizes it’s power is low and returns to dock for a charge? I am ALWAYS finding it somewhere out of power and then picking it up and docking it.
be5563 - crwdns2934203:0crwdne2934203:0
take accu out and kabel lose,and then get it back.
dees56 - crwdns2934203:0crwdne2934203:0
take batterij kabel out en put it back
dees56 - crwdns2934203:0crwdne2934203:0
What if the error code says C 02…and wheel is removed….nothing is in it…what now?
Wendy Starnes - crwdns2934203:0crwdne2934203:0
It would be fully charged, I would turn it on and then it would go backwards a few inches and then turn off. This happened a year ago and sent it out for repair. What's happening here does the battery only last a year? Thank goodness I have a service plan. My car battery last longer then the Samsung vacuum.
sharon dynagirl - crwdns2934203:0crwdne2934203:0
Hi, my Powerbot VR9000 now all of a sudden clean for about 2-3 minutes and then turns off and doc’s on the auto setting? before it use to clean the whole house. Any suggestions please?
Katie - crwdns2934203:0crwdne2934203:0
I think your battery is dead
Shar Pei -
Hello,
our Samsung robot cleaner is charging in the station but when it leaves charger it cuts out. To bring it back to life we need to place it back into charger. Try replacing battery but that also didn’t help.
Shar Pei - crwdns2934203:0crwdne2934203:0
My powerbot goes backwards when it turns on? Error code c 77
adrianjo - crwdns2934203:0crwdne2934203:0
Junk, junk, junk, JUNK! Is this long enough
Curtis Chiles - crwdns2934203:0crwdne2934203:0
My powerbot is doing the same as above: moves backwards a few inches then stops. An !!! Lights up: any fix for this: expensive product not to work properly. Actually doesn't work at all.
Dianne Galster - crwdns2934203:0crwdne2934203:0
My powerbot charge well, but when I TURN ON just show, 5,3,2,1 and nothing happen more. Please help me
Vernon Núñez - crwdns2934203:0crwdne2934203:0
I had the same problem, I was answered like this, but it did not help me :(
Thank you for contacting Samsung Support.
I'm sorry to hear that you experience inconvenience while using your Samsung product. According to the information you provided, I would advise doing a cold boot first by shutting down the device for 10 minutes. If this does not solve the problem, you can contact a Samsung Authorized Service Center for diagnosis and, if necessary, repair.
Vladimir Vassiljev -
I need some help. My SR20J920 just stopped working. It shows the charge is full but when I trigger it to start the vacuum cycle it turns off. The only way I can get it to turn on again is to cycle the power switch underneath the device. The display indicator shows the cleaning cycle starting but at the time I would expect the vacuum motor to start the entire device turns off. No error messages at all.
Ian - crwdns2934203:0crwdne2934203:0
Why does my power bought docking station only have 7 volts at the leads
Thom Skarupa - crwdns2934203:0crwdne2934203:0
Display not working other than 3 extremely faint blue lines. One wheel is spring loaded while other is not. Vacuum is not working
Jennifer Reinikka - crwdns2934203:0crwdne2934203:0