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Screen is turning off or freezing
Phone is turning off and freezing while I am using it
Phone is not charged
If the smart phone being used is not charged enough it will continue to turn itself off. When the phone was purchased it should've come with a micro USB charger. If you do not have one, you can easily purchase one from any grocery or electronic store.
Phone requires restart
If the phone continues to freeze the phone may just need to be restarted. This is a common flaw with even the most recent smart phones.
Motherboard is faulty
If the previous steps have not cured your phone of its ailment, the motherboard itself may need to be replaced.
No sound when using headphones
When I plug my headphones in, no sound is coming out
The headphones may be broken
The headphones used may be broken in some way. Try buying a replacement pair at any grocery or electronics store.
The phone may have water damage
Firstly, remove as many components of the phone as possible (Battery, SIM card, back cover etc.), because the water will corrode parts and boards if not taken care of quickly. If the phone has water damage that isn't too severe, placing it in a bag of rice or silica gel should absorb the water from the phone; however, if the phone has been submerged or exposed to any significant amounts of water, it is always a good idea to have it disassembled and cleaned to prevent corrosion.
Headphone jack may be broken
If the previous steps are taken and there is still no sound when using headphones, the headphone jack itself may need to be replaced.
Home button is sticking or not working at all
When I try to use my home button it either sticks so i have to turn my phone off, or does not work at all.
Your phone may be experiencing software problems
Try rebooting your phone, or resetting to factory settings.
The home button may be broken
If the above solutions do not work the home button may need to be replaced.
Camera is cracked
When I try to take picture my camera seems to be cracked
Middle frame bezel may be cracked
The more likely thing is that the middle frame bezel is cracked. This is the plastic cover over the camera that protects it. This may need to be replaced.
Phone camera may actually be damaged
If the this the case and the above solution does not work, the camera may need to be replaced.
crwdns2915084:0crwdne2915084:0
University of North Texas, Team S7-G2, Thomas Fall 2017 crwdns2935289:0University of North Texas, Team S7-G2, Thomas Fall 2017crwdne2935289:0
UNT-THOMAS-F17S7G2
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will not turn off
ray lockwood - crwdns2934203:0crwdne2934203:0
would not turn on. removed battery, replaced. came on but now cannot turn off with on/off button. have on charger. Help
ray lockwood - crwdns2934203:0crwdne2934203:0
Now ph went off on own. can not turn back on.
ray lockwood - crwdns2934203:0crwdne2934203:0
Hi I have J3 it in making the noise like its going flat when I am on it but it is charged
Di Hervey Bay
di.mac - crwdns2934203:0crwdne2934203:0
I have J3 and I was able to make international calls last week but now can’t and get message Conditioning Call Forward Reached. My provider said contact Samsung, it’s the phone. Any suggestions?
Steve
Steven Zachat - crwdns2934203:0crwdne2934203:0
The phone app keeps stopping
I have no access to keyboard. Can still phone through contacts
Douglas Cameron - crwdns2934203:0crwdne2934203:0
Impossible to change to a second language
Miriam Wartenburg - crwdns2934203:0crwdne2934203:0
I dropped myJ3 in water screen is blk when charged alarm & ringtone still sound.
tshoemaker1963 - crwdns2934203:0crwdne2934203:0
My phone's screen keeps flickering and glitching horrible at the top when it's cold, and it doesn't stop until I warm it up.
Kaity *Kaitlyn* Kline - crwdns2934203:0crwdne2934203:0
phone wont turn on, i think it might be screen but i dont know
ramon burf - crwdns2934203:0crwdne2934203:0
When I have an incoming call I try to push the designated area to answer the call but it won’t let me. It keeps ringing. What can I do?
phyllisganey - crwdns2934203:0crwdne2934203:0
Froze while writing a message on Facebook and then it went to the home screen icon. Now it won't shut down
thedeac2 - crwdns2934203:0crwdne2934203:0
How I figure out if I just need new battery to fix phone samsungj3
Ryn Sutherland - crwdns2934203:0crwdne2934203:0
My back arrow on the front of the phone has stopped working. I need a fix.
DL Ekblad - crwdns2934203:0crwdne2934203:0
Icon shows battery is charging but the battery live is decreasing
Jim MacDonald - crwdns2934203:0crwdne2934203:0
My phone continues to send message, saying: unfortunately the process.com android.phone has stopped.
Donald Lofton - crwdns2934203:0crwdne2934203:0
Keep getting message “ Google Play services keeps stopping” Can’t get rid of message.
maddybecks - crwdns2934203:0crwdne2934203:0
Powered off phone now it wont turn back on
joepromo - crwdns2934203:0crwdne2934203:0
I forgot my password
MGBOJI JAMES - crwdns2934203:0crwdne2934203:0
I am trying to get it working
MGBOJI JAMES -