Samsung Chromebook 2 XE503C12 Troubleshooting

After long usage of the Samsung Chromebook 2 XE503C12, the keyboard buttons start to malfunction and stick to the bottom of the keyboard not allowing the buttons to come back up.

The keyboard buttons can start to lag and quit working when food or debris builds up underneath the keyboard. If the keyboard is dirty, you will need to clean it. You can clean it by shutting down your device->shaking out the keyboard by turning the device upside down and shaking it gently->use compressed air to clean any dust.

Dirt and other materials can transfer from your hands to the keys causing the keys to stick to bottom of keyboard and not come back up. Washing hands before every use can help to prevent this. To clean keys pop off each key (carefully) and, using a Q-tip, individually scrub each key.

Through constant use, keys can become worn, causing them to stick or not work at all. If the keys are worn, you will need to replace them.

Not able to connect to the internet

If the WiFi is not turned on or working properly, the Chromebook will not connect. Check your WiFi router to ensure it is on. You may need to disconnect the router and turn it back on to reset the router.

If the Chromebook is not connecting to the WiFI, you may need to "forget" and reconnect to WiFi network. See these instructions on how to connect to and forget networks Chrome Help

Screen display goes black when using the Notebook

The current software may have become incompatible with the device causing the screen to not respond. This can be fixed by downloading and installing the software.

Sometimes while using the computer, it can get too hot and overheat; therefore, the screen shuts off to cool itself down. You can fix overheating by cleaning out the fan with a compressed air can or by scrubbing fan with a toothbrush.

If the screen has been damaged, you will need to replace it. In order to replace it follow our replacement guide.

The trackpad is unresponsive and fails to move the cursor.

Sometimes when people have oily fingers from food, it builds a layer on the trackpad making it harder for the trackpad to detect touch. Clean the trackpad with a damp soft cloth and remove any water left on the trackpad with a dry soft cloth.

Trackpad may be turned off accidentally in settings. Open your web browser and type in chrome://flags/#ash-debug-shortcuts -> scroll down to Debugging Keyboard shortcuts -> click enable -> log out or restart Chromebook -> after logging back in turn the trackpad on by clicking Search + Shift + P

If the trackpad isn’t disabled or dirty it may have a broken sensor.

Not able to open and use chrome properly

If the internet connection is bad, the user will not be able to connect to the internet. The user has to be connected to the internet in order to use the Chrome application.

The Chrome Application itself could have a problem, you may need to update the application. You can also try to reinstall Chrome or even do a hard restore on the computer itself by going into settings and restoring the computer.

If there is any physical damage to the Chromebook, it can prevent the Chromebook from working properly or connecting to the internet. For example, there could be damage to the motherboard, if so follow this guide to replace it.