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Device Not Responding
Roku is plugged into power and HDMI port but does not display
No Power
- Ensure that the power light on the Roku Streaming Stick is on and flashing. If not a possible issue is that the device is not receiving power. Check and make sure the micro-USB is plugged into the wall, and make sure that it is plugged into the Roku.
- If the light is not on, inspect the micro-USB port for any damage. If the port looks damaged then the port could have issues sending power. If the port looks fine then check the wire for cuts and frays.
Loose Display Connector
- Make sure that the Roku Streaming Stick is properly connected to the HDMI port of the screen you are using. Push in either side of the HDMI cord to ensure that it is fastened in.
- Make sure that the screens input is set to the appropriate HDMI port. You can check this by hitting the INPUT button on the remote of the T.V. you are using and changing it to the appropriate input.
App Leads To A Black Screen
- If the system is working but some apps are not working the following could be occurring:
- 1. Some Apps may lead to a black screen due to a lack of internet connection. Simply navigate to the settings menu on your Roku. Find the internet settings and check if the internet is connected. If not find a WI-FI connection and connect to it. If the signal is weak or unresponsive simply turn your WI-FI connection on and off to reset it.
- 2. Some Apps may lead to a black screed due to a corruption of App Data. Simply uninstall the app, and reinstall the App. If the problem persists it could be the App itself and you should contact the developers.
Remote Not Synced
Roku Streaming Stick is working and displaying but remote does not seem to control device
Batteries Are Dead
- Check and make sure that there are batteries in the remote. If so, check and make sure that the batteries have a charge using a voltmeter.
Batteries Have Corrosion
- Check and See if the remote has corrosion on the batteries or on the battery connection points. See link on what Battery corrosion looks like (https://www.youtube.com/watch?v=_CHzy7Xg... ). If they have Corrosion get vinegar and cotton swabs. Then dip the cotton swabs in the vinegar and rub them on the corroded areas. Take a small brush and brush off the corroded area until it is gone.
Remote Button's Unresponsive
- If the Roku 1 remote is working but certain buttons are not working, a possible issue is that the buttons are not connecting. Take the Roku apart and follow this guide. Make sure everything is there and wipe it out.
Remote Not Responding
- Remotes could not be synced or may loose their syncing over time. This can be identified by the remote having power, however the device is not responding to the input. Simply find the resync button on the back of the remote for about 5 seconds and the remote should be properly repaired
Faulty Network Connection
Online apps are present on system, but when accessing apps that use online services errors are received
Message "Low Signal Strength"
- This message means that the app does not have a strong enough signal or does not have any signal to get data for app. If so navigate to the settings menu and click on the internet option. Simply turn the WI-FI on and off and it should reconnect the WI-FI. If this does not solve it contact your internet provider about possible connection issues.
- There are extended dongles that Roku provides from http://myroku.com/hdmi that could help with this issue.
crwdns2944067:046crwdne2944067:0
My streaming stick used to work fine and works fine once connection is established. But it takes almost 10 minutes to establish a connection to the wireless router. Any suggestions?
Thanks.
ramiyer45 - crwdns2934203:0crwdne2934203:0
i have problems playing games on my roku stick the button rolls at the bottom are to close together, and i keep missing the OK button and ruining my games, then i have to start over from the beginning. i want to upgrade but this poses as a problem. can’t you design a stick that have more space between the bottom rolls. thank you
rose marie sipes - crwdns2934203:0crwdne2934203:0
i have problems playing games on my roku stick. the button rolls at the bottom are to close together, and i keep missing the OK button and hitting the one under it, messing up my score .
then i have to start over. can’t you design a stick that ha more space between the bottom rolls.
thank you
rose marie sipes - crwdns2934203:0crwdne2934203:0
My RoKu stick quits in the middle of a program.
John Hurt - crwdns2934203:0crwdne2934203:0
Sounds like my experience with it. Complete junk.
Andy McElroy -
I replaced the batteries I pushed the button in the back I restarted the streaming stick my remote is just not working
Tikisha Skinner - crwdns2934203:0crwdne2934203:0
my roku stick worked perfect then froze and wont get past the boot screen.
Josiah K Tordoff - crwdns2934203:0crwdne2934203:0
First Roku, sad to say. This Streaming Stick Plus is a complete piece of garbage. Drops out and freezes all the time. Also frequently overheats in a 70 degree room suspended in air away from the TV. I hate this thing. Going to see if they'll honor the warranty but let me get a different model.
Andy McElroy - crwdns2934203:0crwdne2934203:0
I have two sticks and both suddenly would not connect, reset units but still wouldn’t connect. Strong WIFI signal and 85 mb throughput. Replaced with an existing express unit that connected immediately and is working as intended. Both sticks have been in service less than 1 year and sw versions are to date.
Anyone with similar experience
Bob Blackwell - crwdns2934203:0crwdne2934203:0
Error code 001 on setup i have internet and wireless connection
Diamond Smith - crwdns2934203:0crwdne2934203:0
Our Roku drops out for no reason. This is a new problem in the last 4-6 weeks to the point we cannot watch anything but local TV via our roof antenna. When Roku does come back on it is to the Home page and we have to go the guide and re-select the program we were watching.
We have good internet signal and we also shut-off all other WiFi devices including our cellphones to watch Roku…..
Any suggestions to over come this?
Tom D - Webster, NY, 14580
Tom DelPlato - crwdns2934203:0crwdne2934203:0
I can't even get my smart phone to cast or connect on the Roku streaming plus it's like it just quit but the screen shows the apps
Kenny Cummings - crwdns2934203:0crwdne2934203:0
My dojo have a black srceen
Henry Barnes - crwdns2934203:0crwdne2934203:0
All I am getting is the Roku logo bouncing around on the TV screen. Everything is connected, internet is connected, reset the remote and get flashing green light and changed the batteries so obviously working. Cannot get a menu screen.
clairevbr - crwdns2934203:0crwdne2934203:0
I have the same issue. Did u find a fix?
Roku stick -
Never mind, I fixed it. Thanks.
clairevbr - crwdns2934203:0crwdne2934203:0
Power light will NOT come on.. wire and usb port and the connectors all are perfectly fine.. still no power .. what now
Dawn Basham - crwdns2934203:0crwdne2934203:0
My roku device starts up, then shuts off. It displays ‘Roku ‘ than screen goes black. I tried resetting the back of device but nothing seems to work.
Sarina Guerra - crwdns2934203:0crwdne2934203:0
My Roku stick remote eats batteries faster than any remote I've ever owned. They even replaced it. 30 days is the maximum life on Duracell Quantum.
Also every day and often twice daily I have to unplug and replug the power cord to the Roku stick. I'm extremely unhappy with Roku.
Jon B Roberts - crwdns2934203:0crwdne2934203:0
So first time user. I'm gonna take it back to the store cause I can't get any fix to work. I've checked all the online sources and no one seems to have the same issue as me. Streaming stick+: It has power flashing white light. I have a cheap TV with a box so the stick doesn't fit directly into the TV hdmi slot so I ordered the free extender. Waited for that to come in. Plug it in. Nothing! Flashing but Nothing on screen. Tried hitting power. Still nothing. Little light on stick flashes letting me know it is connected to the remote. Tried the other hdmi ports and a computer monitor with HDMI it comes up for a second and black screens. Wtf is with this &&^&^$^ product. Do I need the newest most expensive TV just to watch TV in my room? My dads got a nice roku smart TV downstairs works fine. I dont get these fixes that you have to follow menus "What Menus!?!? All I see is black!!
emo.follower - crwdns2934203:0crwdne2934203:0
My Roku stick has been working fine. But lately I go to turn the Roku on and the purple screen pops up that says Roku then it shuts off. How do I fix this?
Jessica Flak - crwdns2934203:0crwdne2934203:0
I was streaming fine and then all of a sudden I got ‘no signal’. This wasn’t like a lost connection to my network, it was no signal from the device itself. I unplugged and replugged the stick and the power source, I tried a separate hdmi input, I turned off the tv and unplugged and disconnected the stick, none of the troubleshooting advice worked. I’ve had my stick about 4 years. Do they just go bad?
Doris Catlow - crwdns2934203:0crwdne2934203:0
My Roku stick was working fine in the evening, but produced no signal hours later in the morning. I tried a new usb power cable, I tried resetting the remote, I changed the batteries, I plugged it into a different tv/monitor… nothing is working. Any other suggestions of what I can try or what may be wrong??
S Phillips - crwdns2934203:0crwdne2934203:0
My Roku streaming stick has a voice speaking numbers about every 15 seconds during mlb broadcasts interrupting the game cast. It is the same voice that announces the sign on of regular shows,
bjorgan40 - crwdns2934203:0crwdne2934203:0
Because quality control is an unknown concept in China…must of lot of Roku products are defective at best.
misterphillip - crwdns2934203:0crwdne2934203:0
I suggest you get a sledge hammer…put the Roku on the side walk and smack it….its never going to work anyway
misterphillip - crwdns2934203:0crwdne2934203:0
Reboots on it's own. Low power with usb but is plugged into outlet. Roku sending me a 3rd replacement!
Patsy Klein - crwdns2934203:0crwdne2934203:0
Lets just admit the obvious…Poorly Designed..No quality control at Chinese Factory….pure unadulterated Chinese garbage.
misterphillip - crwdns2934203:0crwdne2934203:0
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Rahul Kumar - crwdns2934203:0crwdne2934203:0
My Roku stick won’t authorize when I use my phone for the xfinity beta app
Eric - crwdns2934203:0crwdne2934203:0
My roku stick will not accept my Walker Brand TV. Iv been onto just answer they took 18.99 from my account and no answers from them.
Marie McDevitt - crwdns2934203:0crwdne2934203:0
I have no sound. I have sound on the other TV apps
Eddie - crwdns2934203:0crwdne2934203:0
my sreaming stick works fine, remote turns channels on roku stick and works well with tv, i accually have 2 roku sticks and niether of them will turn on with remote, have to turn them on manually
Thomas Steiner - crwdns2934203:0crwdne2934203:0
it pulls up but the pair remote is not working, batteries good but getting frustrated
Guy Newcomb - crwdns2934203:0crwdne2934203:0
I get sound but I keep getting HDPC ERROR on screen. I tried everything it says but nothing
yencinias - crwdns2934203:0crwdne2934203:0
I’m having problem with my Roku express it’s just not turning on at all not even a white light guys what do I do ??!!
BiGF00T Gaming - crwdns2934203:0crwdne2934203:0
My roku streaming stick powers on, but TV has no signal. After a minute or two the stick powers off.
jameskimross - crwdns2934203:0crwdne2934203:0
My stick worked like less than 12 hours ago. Now I'm getting nothing, no light, no nothing and I've changed the power cord and it's not ever touched.... can they burn out or what's the deal?
Emily L (Emmaboo) - crwdns2934203:0crwdne2934203:0
I am so tired of this Roku technology.it works ok for awhile then it just stop transmitting, I literally almost threw it in the garbage because it will be like this all day. Why does it do this
Jay Ld - crwdns2934203:0crwdne2934203:0
The up/down/left/right arrows on my Roku remote skip items, so I can't get to the item I want to select. Any thoughts?
Donna Scaletta - crwdns2934203:0crwdne2934203:0
Our Roku stick just stopped working. Thought it was the batteries in remote. Bought a new remote and that doesn't work either. Pull it out of hdmi plug back in and works for a while then quits again. Stick is less than two years old. Really don't want to spend money on a new one. Any suggestions?
C Ash - crwdns2934203:0crwdne2934203:0
My Roku stick displays on the tv screen but I cannot move to any option . E.g setting
Muhamed Conteh - crwdns2934203:0crwdne2934203:0
Is it unusual for the tv to take 4 minutes to go to a menu after turning on TV .All I get is Roku advertising.Then all of the sudden it starts working fine.While the commercials are playing there is no sound and the navigation buttons do not work .
Randy Hunter - crwdns2934203:0crwdne2934203:0
Is it unusual for tv only play Roku advertising for the First 4 minutes the TV is on.Also while the adds are running there is no sound and the buttons on the remote do not work.
Randy Hunter - crwdns2934203:0crwdne2934203:0
I have an older Roku Streaming Stick..maybe Gen 1/2. No remote. Home screen loads, but won't connect to wifi or virtual remote on phone(Android) or remote for my new Roku express. Reset router and stick 4x. Ideas?
Mac - crwdns2934203:0crwdne2934203:0
Streaming stick quit so ordered new and connected ONLY the old stick to the new components and did not work Then used the old power cord with new stick and that does work as well as the old remote so only Roku stick failed. This at a summer residence without power over the winter - not working in spring?? Probably nothing to do with it.
bjabend - crwdns2934203:0crwdne2934203:0