Razer Tartarus V2 D Pad and Keys Sticking on Input

If the keys or D-pad on your Razer Tartarus V get stuck—causing other inputs to stop working until the same key is pressed again or the stuck input is forcibly dislodged—review the following potential solutions.

One of the most common issues reported with the Synapse software is that certain keys intermittently become "stuck" in an active state. This problem is particularly prevalent with the D-pad, causing unintended continuous inputs. As a result, users may experience unintended character movement in games, such as running off cliffs or performing unintended actions.

Update Firmware:

• Ensure your keyboard's firmware is up to date, as updates may resolve known issues. You can find firmware updates by using the Razer's Chroma App.

 Rebind/Remap Keys with Turbo Mode:

If updating the firmware does not resolve the issue, you can mitigate the problem by rebinding the affected keys using Synapse's Turbo Mode feature:​

• Open Razer Synapse and navigate to the "CUSTOMIZE" tab
• Select the key (or thumb-stick direction) you wish to rebind.​
• Reassign the key to its intended function (e.g., bind "left" to the keyboard's left arrow key).​
• Enable Turbo Mode by checking the "ENABLE TURBO" box.​
• Set the turbo speed to 1

If fixing the software error did not work, it may be that a sticky substance like soda or food has become lodged between or under the keys or D-pad. Do not use any wet substances on these parts, except for rubbing alcohol, because it dries quickly.

·       To fix this, the keys will need to be removed, which is explained in the key replacement guide. Once it is removed, the keys and casing can be wiped down with rubbing alcohol on a cotton swab.

·       The D-Pad can be cleaned by using a small brush, like a toothbrush, to gently clean away debris. You can also use a dust blower to get dust out of the gaps. If this persists, the device will have to be opened to dislodge the d-pad so that its underside can be cleaned with a Q-tip or paper towel and rubbing alcohol. Using a cleaning kit with tools to get into small spaces can help as well.

If you have cleaned the affected keys and they are still not working, they may be damaged. and need replacement. Follow the Razer Tartarus V2 Keys 1-19 Replacement, Razer Tartarus V2 D-Pad Replacement, or Razer Tartarus V2 Key 20 Replacement guides for help replacing the affected keys.