Razer Kraken Ultimate Troubleshooting

One or both of the speakers in the Razer Kraken Ultimate are not playing sound.

Find the cable attached to the device and ensure that it is correctly connected to the computer. Do this by unplugging the cord and plugging it back in.

Check if the cable has dust or any visible signs of damage that might prevent the Razer Kraken Ultimate from connecting to your computer. If the cable has debris it might not be able to connect to the computer, try lightly blowing on the plug to remove dust and plug it in again.

The USB slot the Razer Kraken Ultimate is connected to may be not working properly.

Attempt to plug in the Razer Kraken Ultimate into a different USB port. If the device works in the new port but not in the old port, consider replacing the first USB port in your computer. If the second port works, use the second port.

If your computer does not have a second USB port. Unplug the Razer Kraken Ultimate and plug in a different USB device into the same port. If the second device also does not work then consider replacing the USB port in your computer.

The firmware (or drivers) is the interpretation layer between your Razer Kraken Ultimate and your computer. If the firmware is out of date it might not be able to correctly connect to your computer. Try troubleshooting for a firmware update.

The cable inside of the headband might not be transmitting the sound to the one of the speakers. See Troubleshooting Broken Headband.

The physical speaker inside of the Razer Kraken Ultimate might be faulty or otherwise broken. We recommend replacement, see replacing speaker.

The motherboard that controls the Razer Kraken Ultimate may be broken and might need replacing. See replacing motherboard.

 The microphone can be damaged, issue with driver or broken totally

When your microphone isn’t picking up auto you can check your software update. If connection in microphone is damaged them get them replaced. You can make sure your headset is properly updated. After the update check if the headset is connected correctly.

A water Damage device can be dangerous because if it gets plugged in you don’t realize your device is water damaged then you can hurt yourself. So if you feel the device is water damaged, quickly unplug the device shut it off so you don't hurt yourself or damage the device it’s plugged in to.

If you perform these solutions you are doing them at your own risk, if the headset doesn't get better then you can see if professional help is still an option. You could also unplug the headset and re-plug your headset to your gaming controller. You can also make sure none of the connectors are damaged. The Microphone needs to be checked for dirt check if the headset has physical damage to make sure it isn't just a software error. There are many different issues with headphones, but with the microphone you can make sure your equipment isn’t broken or water damaged. but if not please follow my solutions. Software can also needs to be checked for updates for the microphone specifically. The microphone is the main part of the headset not working because of the other reasons listed above could be a cause.

See replacing microphone.

The way a headset microphone should be working is how the auto going into the microphone should be heard from the auto recipient on the other line. So if it is not working then follow below suggestions. If headphone style doesn’t work, you can also make sure the pad on the microphone not broken. If all else fails then replace the microphone connector. If you replaced any connections or microphone pads then re-check the software update for the headset. If none of these step work, I would recommend you either get professional help or get a whole new headset. If the headset isn't preforming well I hope you can find a solution that can help you getting your headset to work.

Device won't turn on and isn't drawing power from the cable

Most of the time, assuming the internals of your headset are not damaged, a power related issue can be traced to the cable which provides power from your personal computer or console to your headset. If you are having problems with sound, the following steps may fix the issue as well. (See: No Sound in One or Both Speakers) Otherwise look for the firmware section of this troubleshoot guide.

Unplug the device and check the inside of both the male and female connection ports. There may be debris on the inside interrupting the connection. Feel free to blow out any dust and remove any debris, but be careful not to damage components!

There could also be exposed wiring or a visibly damaged connection port. If there is exposed wiring or visible damage to your cable, you’ll need to purchase a replacement cable.

If the port on your PC/Console is visibly damaged, simply plug the headset into another port of the same type (USB-A)

Also see the replacement guide for the cable.

Plug it in! The Razer Kraken Ultimate only supports USB-A ports on your PC or Consoles I/O and Motherboard.

If it doesn’t fit or you don’t have a suitable female USB-A port for your device, you’ll need to purchase an adapter that is compatible with your PC/Console(s) ports.

The head band is cracking or the padding is starting to peel off.

If the headband connecting the two speakers of your Razer Kraken Ultimate is starting to wear out and you are worried it might break, there are simple repairs that can be made. Things like fixing tape work great for keeping a crack from getting worse, another solution could be a plastic zip tie. Both options work great if the headband is padded and the seam is string to rip. If the brakes in the headband or padding get worse then it might be a good idea to out right replace the headband.

Your Razer Kraken Ultimate is plugged in but your computer is not recognizing it.

If your Razer Kraken Ultimate headset is not being recognized when plugged in to your computer or laptop, here are some potential solutions.

It is possible that the Razer Synapse, the hub for all Razer brand computer products, may be out of date. Here is a guide to manually check for update:

1. Expand the system tray by clicking on the arrow found on the lower-right side of your desktop.
2. Right-click on the Razer Synapse icon.
3. Select “Check for Update” from the menu.
4. Click “CHECK FOR UPDATES”.
5. If there is a new update, click “UPDATE” to install.

It is possible that your device is not being recognized by Razer Synapse, the hub for all Razer brand computer products. If this is the case, here is a guide to restart Razer Synapse so it will be able to detect your device.

1. Ensure that your Razer Synapse is the correct version for your Razer Kraken Ultimate, it should be Synapse 3.0.
2. Next make sure the Razer Kraken Ultimate is properly plugged in and connected directly to your device and not through a USB hub.
3. Then if it still is not detecting, try restarting your computer then test if Synapse is recognizing your Razer Kraken Ultimate headset.
4.  If the computer is still unable to detect the headset, it may be necessary to repair Synapse 3. This can easily be done by:
   1. Search “Apps & Features” in the Start menu.
   2. Look for Razer Synapse 3, click on it and select “Modify”.
   3. Click on “REPAIR”.
   4. Once the installation is completed you should be able to detect your device.

Headband not adjusting to fit your head.

Examine the believed damage, and assess the extent of repair that will be needed. If damage is minimal, a small amount of glue should repair cracks in the adjustment piece. If the adjustment piece is completely destroyed, but still salvageable, clear tape can bind the broken pieces together, allowing you to reconnect the piece to the headband.

Attempt to re-adhere the adjustment piece to the headband, using what is left of the adhesive. If you are unable to do so, a small amount of glue can easily replace the adhesive originally used on the headband. You mustn't use super glue, as it will render the adjustment piece unable to move up and down the headband.

If you find that the headband adjustment piece is unable to move, the adhesive is most likely defective. Procure a thin, preferably bladed object, such as a box cutter or a paper clip; Attempt to loosen the space between the adjustment piece and the headband. If unintentional damage arises as a result of this procedure, see "The headband adjustment piece itself is broken".