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Rotor Is Broken Or Will Not Spin
One of the four rotors is either visibly damaged, or will not spin fast enough to provide lift.
Broken Rotor
Remove damaged rotor(s) by unscrewing the top screw. The drone should come with replacement rotors, make sure you look at the letter on either side of the center, and match that to the correct arm of the drone (ie. if the arm has an A on it, make sure you connect one of the two replacement rotors labeled with A).
Rotor Is Not Secure
Make sure the rotor is screwed in all the way. The drone comes with a screwdriver meant for rotor replacements, ensure that each rotor is tightened securely.
Motor Is Disconnected Or Broken
You're going to have to open the drone up. Follow this guide to replace the motor.
Drone Will Not Power On
The drone won't respond to power button
The Drone Is Out Of Power
Make sure the drone's battery is sufficiently charged. The drone came with a USB charging device. Unplug the battery from the drone and insert the charging plug, then plug the USB into a computer, or power adapter. The lights will flash green while charging. The lights will turn steady when the battery is fully charged. A full charge will take about 140 minutes, and last for about 12 minutes of flight.
The Battery Is Broken
If you've tried charging the battery and no lights come on, first double check that the device or adapter you are using to charge the battery is functional. If it still doesn't work you can follow this guide to replace your battery.
The Main Circuit Is Broken
If the battery has charge, but the drone will still not power on, you may need to replace the main circuit board. Follow this link for instructions on how to replace the circuit board.
The Remote Is Out Of Battery
Remove the screw on the back of the remote, then pull on the tab to the right of the screw. The back panel should come out, then you can replace the four AA batteries.
VR Picture Doesn't Work Properly
The VR picture either doesn't work or doesn't look right.
Your Phone Isn't Set Right
Make sure your phone is sitting evenly inside the VR headset. If you have a large case on your phone you will probably need to take it off. Also, make sure that the app for the drone is set to VR mode, you will know it's working when you see the same image split twice on your screen side by side.
The VR Lens Is Broken
If one of the lenses looks cracked or significantly scratched, you'll need to follow this guide to replace it.
The Camera Is Broken
If the problem seems to be with the drone itself, first make sure that you've properly connected the app to the drone. Connect your phone to the wifi signal that your drone outputs.
crwdns2915084:0crwdne2915084:0
UW Stout, Team S8-G6, Ogden Spring 2018 crwdns2935289:0UW Stout, Team S8-G6, Ogden Spring 2018crwdne2935289:0
UWSTOUT-OGDEN-S18S8G6
crwdns2931471:03crwdne2931471:0
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crwdns2944067:040crwdne2944067:0
How do you connect to the same wifi?? Does it pops up on the phone. I have 3 different wifis in the house
Charles Taylor - crwdns2934203:0crwdne2934203:0
Let me know to cuz it won't pop up on my phone at all
Anthony Pescetto -
SO i returned the kaptur gps 2 to walmart thinking the drone was broken because it wouldnt connct to Wifi and the replacemnt wont connect either. Did you get yours to connect?
Joe Lucero -
Go to wifi settings click wifi and kaptur should populate. If not disconnect from the house wifi then it should be there connect to it.
mp5disney -
how to set flight range , mine is stuck on 96 feet ?
messedup_71 - crwdns2934203:0crwdne2934203:0
What does a blinking green light and solid red light and/or solid green light and blinking red light mean
Jonathan alexander parker - crwdns2934203:0crwdne2934203:0
Where is the app for the kaptur gps 2? It is not in the apple store. Can I use a different app for the camera? I live in California.
Ricardo - crwdns2934203:0crwdne2934203:0
My drone won't sync with remote, new batteries, charged drone, all lights flash, beeps as it should,but will not sync?
Leo - crwdns2934203:0crwdne2934203:0
did you power up drone first then controller throttle full up then full down?
ralph marlow -
my phone connects with the wifi but the app does not.
Jeffrey Salmon - crwdns2934203:0crwdne2934203:0
Why does my Kaptur take off on its own
Rick - crwdns2934203:0crwdne2934203:0
How do you know when the charger is bad. Mine is just red. Doesn’t seem to charge.
Timothy Martin - crwdns2934203:0crwdne2934203:0
I noticed one answer on Sept 29. I don’t think anyone monitors or uses this other than to gain access to your google account.
Timothy Martin - crwdns2934203:0crwdne2934203:0
How do I get the camera to work on my kaptur 2 drone, to my phone?
Corey Booker - crwdns2934203:0crwdne2934203:0
My s10 won’t work for video's or pictures.
What can I do to fix it. Every thing works but camera and video.
Any help would be great
icedad1 - crwdns2934203:0crwdne2934203:0
My GPS kaptur 2 I'm take off more or less just hops and then shut down two blinking lights and then starts all over again that's all I can get it to do it will not hover after take off and stay in the air
Cody Attaway - crwdns2934203:0crwdne2934203:0
It seems to be stuck in calibration mode how do I stop it from flashing Fast
banshee-man - crwdns2934203:0crwdne2934203:0
I have an s10 ,Why can't I take pictures or videos. I tried a video card did not work . Any help would be great. What good is it if I can't take pictures.
icedad1 - crwdns2934203:0crwdne2934203:0
Why won't the camera connect live steam to my phone?
eric paulsen - crwdns2934203:0crwdne2934203:0
Im flying my drone all good, all of sudden it stops responding to control and it goes up real high and starts flying in all difrent directions and crash to trees twice already
Hector Gonzalez - crwdns2934203:0crwdne2934203:0
Mine dose the same thing do u fly near power lines i have residential lines run behind my house
Jose R. -
Gps will not connect
Travis Clark - crwdns2934203:0crwdne2934203:0
The app will not show a live feed from the drone,. Why is that?
Daniel Wilmot - crwdns2934203:0crwdne2934203:0
When in take up mode to advance to hover at 3 ft, the drone leans to one side and props it ground. Is there a default or reset button so it will take off and be level?
Evan Kopald - crwdns2934203:0crwdne2934203:0
The camera doesn't show anything on my phone
Thomas Jones - crwdns2934203:0crwdne2934203:0
The camera doesn't show any pictures on my phone
Thomas Jones - crwdns2934203:0crwdne2934203:0
I bought the first Kaptur but I returned it because I could never connect with wifi, I bought a new one and I have the same problem, I follow the instructions!
andinofhn - crwdns2934203:0crwdne2934203:0
You have to disconnect from the house wifi first.
mp5disney -
Wow this product seems to be garbage!! No one can get there camera to work and they charge so much for this pos!!!!
Anthony Pescetto - crwdns2934203:0crwdne2934203:0
I hope u can fix this problem.. the camera n video does not work.. are u selling faulty stuff?..
Tim Hays - crwdns2934203:0crwdne2934203:0
My kaptur 2 drone says sd card not online and will not take pictures or video. I have a brand new card and tried 2 already. What am I doing wrong?
Steve Riske - crwdns2934203:0crwdne2934203:0
Don't buy this drone! It's junk. First one wouldn't take pictures or video so I returned it to Walmart and got another and same problem. I did everything by the lame instructions. And there is no information online to help either.
Steve Riske - crwdns2934203:0crwdne2934203:0
Kaptur GPS II Drone shows good live feed but can't take pictures or video. Solution was bittersweet. My son fixed the issue. He use his LG Stylo 4 phone and it worked great.I suspected the drone was incompatible with my phone and that confirmed it. Good news I had an older LG phone we downloaded the app and it works great now. Not a lot of info out there on this issue but from what I gathered it's related to the Samsung A series phones. Mine is an A70. Side note. even if the old phone does not have service the drone has its own wifi signal and seems to work fine. Hope this helps. Good Luck all.
gotluckybunny - crwdns2934203:0crwdne2934203:0
I flew into a tree today, no big deal , motors shut off, but it disconnected from my phone and controller. I took the battery out and when I put it back in , the back right motor spins out of control. .. even when I power it on it will not turn off.
Mekile D - crwdns2934203:0crwdne2934203:0
My capture drone keeps flipping upside down on takeoff
Ken Bridges - crwdns2934203:0crwdne2934203:0
My drone took off and didn’t come back down . How do I get it to come back down ?
leslie stirrups - crwdns2934203:0crwdne2934203:0
I flew my drone for the first time and it flew off, and I never got it back. How do I locate it Come ?I live in a house which has a mountain and forest behind it.
Claire-Marie Cyprien, MD - crwdns2934203:0crwdne2934203:0
I've charged the battery and the light is steady so I put the battery into the drone and go through the steps to calibrate turning the drone in a circle horizontally and then vertically, push continue three times and the camera will not come online with any images and the battery meter on the app on my phone is red indicating low battery .Does anybody know what's up? Are my batteries finished . Please help!
roy dittman - crwdns2934203:0crwdne2934203:0
Can I replace the battery without doing a flight start up over again?
John - crwdns2934203:0crwdne2934203:0
Trying to find a charging cable for kaptur gps drone help !
Steven G - crwdns2934203:0crwdne2934203:0