Bluetooth Connectivity Issues
Your device is on but it is not connecting
Bluetooth Disconnected
Before you connect to the Bluetooth, you must pair it with your devices. Make sure your Bluetooth is turned on for both devices. To do this, go to “Settings” on your phone, and tap the “Bluetooth” option. You will see discoverable Bluetooth devices near you. Select the device name of your soundbar and click “Connect”. After pairing successfully, you should see “Connected” below the device name. Your devices should stay paired until you turn off connection from either device.
Faulty Bluetooth Sensor
Try to connect the soundbar with another device’s Bluetooth. Once you have tried connecting the bluetooth to other devices and still are unable to make the bluetooth connect, consider replacing the Bluetooth sensor with this guide.
Power Cord not working
Your Polk MagniFi Soundbar is not turning on or is not staying on.
Faulty Power Adapter
Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty. If you have another adapter on hand with the same voltage then test that one with the soundbar. If the other one works then use that one if possible.
If this does not work follow this guide to replace the internal power adapter.
Soundbar not responding to volume adjustment
Your soundbar is on and there is volume but you cannot change the volume.
Unresponsive Volume Buttons
If the remote works but the buttons on the soundbar are not responsive, try cleaning the keys by removing them and cleaning under the key. Put the keys back in place following this guide and test the volume buttons.
Soundbar turning off and on randomly
“'You have checked that everything is plugged in and it should work but it still is not working.''
Motherboard Dysfunction
Your Polk MagniFi Soundbar is connected to the power but cannot be turned on.
If the soundbar cannot be turned on, check the power cord connection, AC adapter, or the power on button. Troubleshoot all above options. If all of them work normally, there is a high possibility that the motherboard is broken. To fix this, replace the motherboard follow this guide.
Function failure
Your Soundbar successfully turned on but unable to perform any activity.
Troubleshoot for Bluetooth connection and volume adjustment. If all functions failed to work, there is a high possibility that the motherboard is broken. Follow the link above to replace the motherboard.
Unresponsive Power Button
Follow this repair guide to taking off the power button. Be sure to clean the button and under the button to eliminate any residue that is causing the button to stick.
crwdns2944067:065crwdne2944067:0
I switch TV on, Polk MagniFi Mini switches on automatically.- I swith Polk MagniFi off /by remote or by pressing the button on the Item/.- Polk stay off for a minute and switch on bu itself.It is not a problem of remote, but it is a problem of the device set up. It live its own life.- it stay off when TV is off.BTW - it is a POLK forum. Is there anybody from Polk support on it. I need straight answer to my problem not blah blah blah of what is intended to do. In my opinion it should be intended to do what Owner desires
yhds - crwdns2934203:0crwdne2934203:0
Polk Magnifi Max sound bar…
I would gladly replace the motherboard, at this point. The remote has a very narrow window where it can see the sound bar and command have to be pushed twice. The remote has been doing this out of the box. Every change of source material requires resetting the volume, voice and bass after it turns off henever you're distracted for longer than ~ five minutes it can't even remember where it was set. There's no way to save any settings at all. Please help! I am a technician and an audio engineer and I have a bench. Is poke ever going to accept the fact that their rushed control design just doesn't cut it? It's been a long time since I purchased this unit so where are my updates???
Frank DuVall - crwdns2934203:0crwdne2934203:0
After selecting Bluetooth via remote, my audio comes on for six seconds, mutes itself for three seconds and then the cycle repeats itself. How do I fix that? Although Opt 1 works, I prefer to connect via Bluetooth for better surround sound.
C. Monson - crwdns2934203:0crwdne2934203:0
Were you ever able to fix this? This is what mine is doing now! Driving me nuts
taillonamanda -
Magnifi One soundbar, everything seem to work but no sound. I tried all different inputs… still.
If mother board problem, where do I get it?
ekang56 - crwdns2934203:0crwdne2934203:0
Why does my sound bar sound so terrible while watching sports? Even in sports mode it sounds very staticky and hard to listen to.
Sarah Schairbaum - crwdns2934203:0crwdne2934203:0
sound bar is not loud enough and volume is at max
Marlon White - crwdns2934203:0crwdne2934203:0
I have varying degrees of volume. ABC come in perfectly, but CBS and NBC are never as loud. In addition, all commercials seem to operate at various levels, ranging from almost mute to the same level at the station I am on, Why is the volume so variable. TV speakers are always equal! HELP
Rose & Jack Francis - crwdns2934203:0crwdne2934203:0
Help!! Sound bar does not “balance” the volume on most stations. Some station come in loud, others go soft or off during commercials. Does not do this when only TV speakers are on.
Rose & Jack Francis - crwdns2934203:0crwdne2934203:0
I hooked my Polk Soundbar to my new Samsung tv. When I turn up the volume my sound bar stops working. I have to disconnect power and power back up each time.
alyceh - crwdns2934203:0crwdne2934203:0
I am having the same issue. Anybody find a solution?
Sanjay Rama -
I have the same issue. If i touch the TV input on the remote it re establishes and the sound comes back on. There must be a fix
Scott -
hi my soundbar has power and all lights working but no sound and suggestions ? if its a mother board issues can a new one be bought for it?
Bruce Casselman - crwdns2934203:0crwdne2934203:0
My sound bar is working but every once in awhile the sound is garbled then it goes back to normal. Confused!
barbpoor50 - crwdns2934203:0crwdne2934203:0
My sound bar isn't responding with my TV, when i switch my TV on, it stays off… when its on and i swith my TV off, it stays on… when i switch over to the Netflix app on my TV, is doesn't swap the sound over… it's like they aren't talking to each other… any help??? Had it for a year and was working fine, just suddenly stopped…
wadet - crwdns2934203:0crwdne2934203:0
Bluetooth Disconnected after I connect the device works perfect but only for 1 minutes then it's disconnected by it self!?
Malik Lio - crwdns2934203:0crwdne2934203:0
My sound bar goes to mute when my wife and i are talking. Can this feature be shut off
peterrogers40 - crwdns2934203:0crwdne2934203:0
Where can I buy a motherboard? Or can i dend it in for repairs?
Clovin Mattox - crwdns2934203:0crwdne2934203:0
My command bar sounds muffled and I have no idea why. I've factory reset and gone through set up and sound settings and still the same. What would cause this and is it an easy fix?
Joshua Norman - crwdns2934203:0crwdne2934203:0
I would like to switch the channels on my system. I want the talking to come out of the remote
James Gray - crwdns2934203:0crwdne2934203:0
My sub woofer is. It working?
Ruby Mahan - crwdns2934203:0crwdne2934203:0
Our sound bar is hooked up to a new Sony Bravia 55” Television. With the TV turned OFF the sound bar occasionally turns on for a moment (1-2 seconds). Sometimes the sound is unintelligible, sometimes it sounds like TV audio. This is not a constant issue but maybe 1-3 times a week. The sound MIGHT be coming from the remote speaker only.
rnrbrogan - crwdns2934203:0crwdne2934203:0
Last night my sound bar was working fine. Today I turn on the tv and I can't get any sound
cranesr - crwdns2934203:0crwdne2934203:0
I have a Magnifi X Soundbar.
its optical connected to my sweet 75” smart tizen. It was working Saturday morning the 01/9th then didn’t work on afternoon when i tried to watch a movie. wireless subwoofer led blinks and goes red. Please bring back to life my lovely sound bar. it has a truly nice sound with a voice reducer in front. love it but I m sad right now. I m not a fan using tv speaker . francismonthe@yahoo.com
Francis Monthe - crwdns2934203:0crwdne2934203:0
I just push the tv source button on the Polk remote
William Keys Jr -
Why is my sound bar not as loud as it used to be?
Ronny Lane - crwdns2934203:0crwdne2934203:0
Polk Magnifi 1 sound bar worked well until recently. Lately, it automatically toggles between inputs even when only optical cable is connected. It switches between optical to Aux to Bluetooth and lights keep flashing. I have done manual reset couple of times. What do you suggest I do?
Nature Enthusiast - crwdns2934203:0crwdne2934203:0
Cable that goes from the television will not plug into option 1 socket. The socket looks damaged. Can this socket be purchased?
Richard Green - crwdns2934203:0crwdne2934203:0
Played one night next day it didnt work
Alexis polk - crwdns2934203:0crwdne2934203:0
Polk Magnifi Max sound bar is the worst system I ever saw. It is dysfunctional and waist of money i highly recommend not buying this sound system. I was excited when I bought it, a week after I started loosing the connection with the subwoofer, I called the company and after hour of troubleshooting, they were able to get the system to work. A week later, repeated the same and I called back Polk help, after some tying to fix, they said it is defective and I will receive a new soundbar. Three month later, the soundbar came and after two weeks of usenig it, the power bottom stopped working and the sound keep jumping from level 5 to 49 on its own, additionally, it lost capability of connecting to the Wifi. after spending long time on the phone with the polk people, they decided the unit is defective and they will send me a new one. I have been waiting for two month and they said I will not get it till April. This will be my third unit, and I think their product is garbage and not worth the money.
mazen alsabe - crwdns2934203:0crwdne2934203:0
Agree! I purchased in 2017 and within 6 months had to send it back. Now it’s doing the same thing (shutting off within 1 minute). I paid over $600 for this “better” product. Next time I’ll invest $$ in reliable product rather than this crap.
Documentaries DIscussions -
My Polk seems to be working except that I can’t get audio on just one station! Does anyone have any suggestions?
Joan Reynard - crwdns2934203:0crwdne2934203:0
Sound is on and sound bar turns itself off … hmmmm
Janet Mestrovic - crwdns2934203:0crwdne2934203:0
I can not hear nothing the power is on but still there no sound.
jvjssolis - crwdns2934203:0crwdne2934203:0
Can’t adjust the volume. Replaced the battery in the remote and nothing has changed. Volume goes to the max and I can’t lower it.
Esther - crwdns2934203:0crwdne2934203:0
I'm having the same issue, did you figure out how to fix the issue?
Melissa L -
Mine won’t come on light turns orange I plug up I push power button and it shuts off not light
mandymccullough43 - crwdns2934203:0crwdne2934203:0
DWhitt…..My sound bar stops through out a song it stops for 5 seconds and this is my second sound bar from Polk does any one know why it does this
Whitt - crwdns2934203:0crwdne2934203:0
My magnifi mini is connecting with mobile normally and there is sound but subwoofer is not connecting with sound bar.its green light is flashing but not responding
Shakil Ahmed - crwdns2934203:0crwdne2934203:0
Whenever I change inputs on my tv my soundbar cuts off. Why? Can I change that?
William Keys Jr - crwdns2934203:0crwdne2934203:0
My system makes loud popping sounds at random times. What could be causing this?
Thomas Stanley - crwdns2934203:0crwdne2934203:0
Just got signa S2 hooked up to tv worked for 15 min. then out and will not come back on. Unplug it 30min. still will not come back on.
Daryl Crestwell - crwdns2934203:0crwdne2934203:0
I cannot get my soundbar to work. It has been just fine but suddenly it stopped,. There is a red light on the back of the woofer…
james Heath - crwdns2934203:0crwdne2934203:0
This sound bar works when it wants to. First it worked fine then cable audio stop working. Connections don’t work and now sound goes in and out. As much as this thing cost you would think it would work correctly. I wish I would not have purchase it!! Save your money!!!
Norman M Appleton - crwdns2934203:0crwdne2934203:0
My Polk magnifi max sound bar which is less than an year old,having below problem from today.
Soundbar sound increasing to high level by itself.
Power switch of remote as well sound bar not working.
Any one knows why it is happening? Don't know if it get fixed under warranty.
Binu Dubai
Binu Ullannoor - crwdns2934203:0crwdne2934203:0
Sound won't come on. Everything was working fine until TV had to update, now no sound.
heidichance2017 - crwdns2934203:0crwdne2934203:0
The remote turns the speaker bar on but then the lights turn green and the speaker won't turn up or down with the remote.
Christina White - crwdns2934203:0crwdne2934203:0
I’m connected to my Bluetooth but get nothing from my ear buds. What now?
aldeb.moyseenko - crwdns2934203:0crwdne2934203:0
My soundbar orange light and two white dots come on by itself at times when everything off and I have to unplug the soundbar everytime to get it to turn off/on.
rodriques crooks - crwdns2934203:0crwdne2934203:0
Why is my soundbar flashing yellow?
Tracy Turcotte - crwdns2934203:0crwdne2934203:0
We don't have low volume. It goes from medium loud to nothing. How can this be fixed?
sherri stewart - crwdns2934203:0crwdne2934203:0
Hi my sound bar when on randomly changes the voice level to low and you can not be changed it as if it's getting a signal from somewhere how do I fix it. Regards
Clayton Marks - crwdns2934203:0crwdne2934203:0
Sound bar volume works but when I use the remote I can lower the volume but when I want to raise the volume the sound bar lights all flash but can not raise volume. What can I do to fix this problem.
curt hinz - crwdns2934203:0crwdne2934203:0
My Polk audio maxify soundbar has been working fine and paired with my TiVo remote. However, two days ago there's been a change. When pushing the volume up or down My Polk maxify soundbar continues to scroll louder or softer even after I release the volume button. They will continue to scroll louder and louder till it gets to max volume or it will take it the other way depending on whether I pushed my volume button up or down. The only way I can get it to stop is to push the volume button again in the same direction that the volume is going. If the volume is auto scrolling higher and I push the volume button down it will reverse direction and continue until it completely goes mute.
Suggestions?
Todd P - crwdns2934203:0crwdne2934203:0
My polk Magnifi Max SR won't turn on with remote or power button, I have to unplug the power cord at the sound bar, wait 5 seconds and then plug it back it and then it turns on. Is there a fix for this or do I need to exchange it? Thank you in advance..
Steve Torres - crwdns2934203:0crwdne2934203:0
Alexa got hacked, had to change password. Now it says device(polk react soundboard) not registered. Can’t sync
Tara Anderson - crwdns2934203:0crwdne2934203:0
Hi I have a Magnifi Max soundbar. One morning, i noticed that the soundbar had a white led on and no fuctions ccould be performed. I switched off and switched on again, and still had very same error. I took the soundbar to the distributor here in South Africa, Homation for repairs. I was told my 2 year warranty expired. my product is just under 3 years old, I gave go a ahead to repair, I received this feedback"Tried to recover updated firmware no luck". I was advised there is nothing they can do as fault is on the motherboard. I asked them to change it. I was the told the manufacturer Polk does not supply parts for repairs. The only option is to by a new soundbar !!!!! This is first time i hear of such feedback that a manufacturer does not supply parts to fix their product. Can someone please assist me on how to get a mother board
Arshad - crwdns2934203:0crwdne2934203:0
Turn the soundbar on. The three lights light upupthe green comes on, i get a sound, The three lights flash once and it shuts down.
anyone help?
Brian Arbuckle - crwdns2934203:0crwdne2934203:0
Our Polk Cinema Sound Bar works fine for audio programs then when the commercials come on they blast us out of the house. Can we do something to get the commercials under control?
goosebmp31 - crwdns2934203:0crwdne2934203:0
I have 1 week polk magnafi 2 suddenly subwoofer turn off and not working. Try the power supply and he ok what can be happen to the sub?
leo2004leo2004 - crwdns2934203:0crwdne2934203:0
Polk connect not connecting to Android 13.
Edward Keller - crwdns2934203:0crwdne2934203:0
My sound bar isn’t pairing with the subwoofer. The connect button on the sound bar isn’t glowing green after 3-5 seconds long press.
alok verma - crwdns2934203:0crwdne2934203:0
Were you able to solve it? I have the same problem. The bar has been in use for a week.
Ignacio Javier Alzola Gonzalez -
The power light comes on the bars light up on the the top dash but nothing is coming out my amp on the floor turns green like it's supposed to the green light is flashing up top but there's nothing coming out of the surround sound at all
John 67 - crwdns2934203:0crwdne2934203:0
My sound bar on the front has the rainbow now across the front. It will not respond to anything. I have unplugged it and still all lit up across the front. I believe this one has bit the dust.
Tim Royston - crwdns2934203:0crwdne2934203:0