Philips Somneo Not Making Sound

When using your Philips Somneo wake up light, is it not producing any sound or audio? Use this troubleshooting guide to help diagnose why.

In the case that the radio isn't working on your device, it may not be an indication that the overall sound of your device isn't working. In the case that this is your issue, reference the troubleshooting page: Philips Somneo Radio Not Working

Check whether your device adapter is plugged in correctly to an outlet that produces power. If this doesn't work, then check whether the plug is properly inserted into the back of the device.

Your device's volume could potentially be too low. To check this, go to the radio icon within the settings. Within this setting, click on the speaker icon and turn up the volume if it is too low.

In some cases your device may need to be reset. To do this, grab a small bobby pin or something of similar size. Next insert this item into the small hole on the back of your device that is located to the left of the plug hole. Do this for 4 seconds, and your device should reset.

If the previous solutions have not addressed the issue, the speaker may need to be replaced. Please refer to the replacement guide linked here.