crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Orbic Wonder is Not Charging
Phone does not light up the screen or indicator light when plugged in.
The Wall Socket is Broken
Try plugging in another device to the wall socket you are using to see if other devices will charge.
Faulty Charging Cable
If possible, try a different USB Type-C cable and power adapter to charge the phone. Plug in the phone with the new cable and adapter and check for either a red indicator light (above the screen and to the left of the earpiece) or wait for the screen to light up. Keep the phone plugged in for 10 minutes and if there is still no indicator light or the screen still does not turn on, the phone is not charging.
Malfunctioning Charging Brick
If possible, try a different charging brick that has a USB Type-C cable. Plug the charging brick into the wall socket and then plug the Type-C cable into your phone. If the screen or indicator light does not come on after 10 minutes, the phone is not charging.
The Battery is Dead
The battery may be unable to charge and will need to be replaced.
No Sound Comes From the Speaker
Orbic Wonder is on, but you are not hearing sound from the speaker.
The Phone Has Low Volume
The phone’s volume may be turned down all the way or may be muted. Press the volume rocker on the right side of the device in any direction. This will bring up an overlay on the screen displaying the phone’s current volume. There will also be a downward facing arrow that you can press on the screen, this will open a sub-menu where you can adjust the system volume, media volume, and notification volume by dragging the sliders. The volume may be low enough where it cannot be heard over external noises.
The Phone Has Water Damage
If your phone has been exposed to too much moisture or dropped in water, you may have water damage to the speaker.
The Speaker Has Debris in it
If the sound is muffled even at high volumes, you may have some dirt and/or debris in the speaker. You can use compressed air to gently blow out any dirt or debris in the speaker grill located on the underside of the phone to the left and right of the charging port.
The Media Being Played Has No Sound
If you are playing media on your device and no sound is coming out, try to play media from another source on the phone. If sound starts playing, the original source may not have had sound to it.
Headphones Plugged in
If headphones or another device are plugged in to the headphone jack, you will not hear any noise from the phone’s speaker. Unplug the headphones or other device from the Orbic Wonder’s headphone jack, and the sound should start playing through the phone’s speaker. You may need to press play on the media you are listening to after unplugging devices as it may be paused.
The Speaker is Broken
The speaker in the phone may not be working properly. Attempt to restart the device by holding down the power button located on the right side for approximately 3 seconds. This will bring up a menu where you can select “Reboot.” Once the phone has rebooted, attempt to play media again. If the speaker is still not producing the sound, you may need to replace the speaker.
The Power Button is Unresponsive
The power button cannot be used to activate or turn the phone on/off.
Phone Battery is Dead
Attempt to charge the phone. If the phone is dead, the phone should regain charge from being plugged in and the power button should regain functionality.
Power Button is Stuck
Check and see if the button is positioned correctly. If the button is slanted, or permanently depressed, it may be stuck. The button is either not setting correctly in its slot, or there may potentially be debris lodged behind or next to the button. To solve this, first examine the phone to see if the issue is easily identifiable. If this is not the case, either disassemble the phone yourself, or take it to a retailer to replace the button.
The Button is Broken
The button sensor may be malfunctioning, in which case it will need to be replaced.
The Screen is Unresponsive
The screen is black and/or unresponsive to button inputs by the user.
Screen is Black and/or Frozen
Attempt to restart the phone using the power button. If the restart is unsuccessful, attempt to soft reset the phone (see link). If soft reset is unsuccessful, a factory reset may be necessary (see link).
Screen is Cracked
There may be a significant crack in the screen, preventing the phone from functioning properly. To remedy this, a screen protector, although acting retroactively, may be able to hold the screen together and prevent further cracking. If this is not successful, you may need to replace the device’s screen.
There is a dead pixel(s)
If there are dead pixels (tiny black dots on screen) the phone cannot distribute power equally to all the pixels. This is a manufacturer issue and the only remedy for this solution is to send the phone back to the manufacturer and request a new phone.
Battery Dies Fast and/or Charges Slowly
The battery lasts 5 hours or less with or without phone usage.
Poor Battery Capacity and Poor Battery Quality
The Orbic Wonder only has a 3000 mAh battery, consequently, it cannot run for long periods of time without charge. (See link)
Water or Dirt in the Battery
If there is water or dirt affecting the battery, you will need to first check the charging port for debris or liquid. If there are foreign substances in there, begin by cleaning the port. If the problem persists, disassemble the phone and see if there is a foreign substance within the phone compartments. Remove any water or dirt you find.
Poor Signal
If you have a poor signal, the battery will be consumed at a faster rate while attempting to locate a cell signal. Try using the phone in areas with a better signal, to see if this improves the overall life day to day.
Too Many Running Applications
Using several applications at one time will greatly influence the battery performance. After you are done using an app, ensure that it is closed. If the app remains running in the background, it will continue to drain the battery.
crwdns2915084:0crwdne2915084:0
Embry-Riddle Aeronautical University, Team S20-G1, Branham Fall 2019 crwdns2935289:0Embry-Riddle Aeronautical University, Team S20-G1, Branham Fall 2019crwdne2935289:0
ERAU-BRANHAM-F19S20G1
crwdns2931471:04crwdne2931471:0
crwdns2935297:010crwdne2935297:0
crwdns2944067:058crwdne2944067:0
I just had my phone for two days brand spanking new and it want stay charge and the store want take it back …money lost and I'm a hard working single mom I need my money and I need my phone
Shameka Randle - crwdns2934203:0crwdne2934203:0
Contact orbic
Joseph Daurio -
did yu ever get it too comebak on
Terrell Grinstead -
Will it turn on or charge if the backs not in it
marshallvenom109 - crwdns2934203:0crwdne2934203:0
The back doesn't come off this phone
Joseph Daurio -
My phone won't go pass the orbic and verizon hello. I've been trying to get it at least to the lockscreen but it just restarts back to the blue orbic screen when starting it up.
Georgia - crwdns2934203:0crwdne2934203:0
The light at the top is green and will not shut off?
Stephen Remington - crwdns2934203:0crwdne2934203:0
My phone randomly turned off last night. I thought it was dead, I put it on the charger, nothing. No light indicator, the phone won’t turn on. It wasn’t damaged, the sockets work, the cords works, the boxes work, everything works….but my phone! Can anyone help me as to why? Thank you.
Joyce Caylor - crwdns2934203:0crwdne2934203:0
That's what happened to mine,nothing. Is there a red light in the upper left corner sometimes?
Luther Johnson -
What if the back camera is not working?
Alexandra Lilly - crwdns2934203:0crwdne2934203:0
My phone has no sound for media or ring volume
Melissa Traylor - crwdns2934203:0crwdne2934203:0
My phone the screen is messed up it will not work half of the time what can I do to fix it I can't use the very bottom keys on the keyboard when it pops up
Josh Burger - crwdns2934203:0crwdne2934203:0
Orbic wonder gets hot it's brand new, in only a few minutes, it's very hot to the touch.
Linda ann Sensinger - crwdns2934203:0crwdne2934203:0
What does the red light mean? Dosent turn on , nothing just red light sometimes
Luther Johnson - crwdns2934203:0crwdne2934203:0
I have done a hard reset to this crappy orbic wonder. I filed a complaint with GCC. Verizon has done jackshit. I am over them. They suck signal coverage where I live.
whitewolf37829 - crwdns2934203:0crwdne2934203:0
Have had trouble texting, tech support fixes the problem but it happens again the next day, looking around for another carrier/product.
dickwatrous - crwdns2934203:0crwdne2934203:0
I just g oh t this phone and the speaker is so low I cant hear any thing.
Tammie Moxley - crwdns2934203:0crwdne2934203:0
My orbic wonders flash light won't turn on. powers at 80℅. I've forced stopped.cleared data in app settings. I've edited the task bar to remove it.restarted the phone re-edited the pull down task bar re-included the flashlight icon. Didn't work. I've even factory reset the p.o.s..still nothing. I've checked the permissions to see if there was a flash/flashlight setting. It's done it before and idk what my 6 yr old did. Any suggestions? If all else fails I'll hand the darn thing back over to my 6 yr old.
Cassandra Jackson - crwdns2934203:0crwdne2934203:0
Is there wifi calling available on this phone .
Joella Emery - crwdns2934203:0crwdne2934203:0
Help with inserting SD card in orbic wonder
Jennifer Henderson - crwdns2934203:0crwdne2934203:0
Never mind. Verizon customer service tech help me figure it out
Jennifer Henderson - crwdns2934203:0crwdne2934203:0
Our Orbic Journey somehow kicked into headset mode and now has no volume function and it does not ring with incoming calls. Already turned phone off and on, and removed and reinserted battery. We don’t have a headset to try inserting and removing it. User’s Manuel is of no help.
Nadine Guillen - crwdns2934203:0crwdne2934203:0
My phone constantly freezes or doesn't respond. Phone worked well for about a month now it's crap
Les Jackson - crwdns2934203:0crwdne2934203:0
The bottom portion of my orbic wonder screen above the home bottom section is in responsive what should I do because I can't enter my pin
Damon Noble - crwdns2934203:0crwdne2934203:0
orbic flip phone when turned on says dialer is running battery will not stay charged
stuart newton - crwdns2934203:0crwdne2934203:0
Phone keeps freezing and none of the buttons are working.
Les Jackson - crwdns2934203:0crwdne2934203:0
My dad bought an Orbic Wonder a month ago. His first Android, and it was pretty exciting. First thing, we called one another. Soon realizing my call to him lasted 22 seconds, and dropped. No dial tone, nadda, just dropped the call. His call to me, same thing. From 22 to 25 seconds, dropped. I have talked with AT&T, and Verizon, for a month now. Some days, 5 to 10 times. Those people apologize a lot. A lot.
What can be done?
Sincerely,
RDR
Robbie - crwdns2934203:0crwdne2934203:0
Brain to the battery isn't working I need to see a diagram work I would hook positive charge too
Straight Wire - crwdns2934203:0crwdne2934203:0
Is there a way to bypass setup wizard?. No matter what i do it fails over and over. Cant even select the option connect to wifi later.
Cody Wonderling - crwdns2934203:0crwdne2934203:0
Upon first use out the box and fully charged. Turn it on and Keep getting google play store has closed, my verizon has closed. Ect. No matter what i try im stuck in the setup wizard. Pleasee help Cant connect to any networks nor skip the process and conect to wifi later.
Cody Wonderling - crwdns2934203:0crwdne2934203:0
What kind of sim card will my orbic verizon take i tryed avery on
Missy Griffie - crwdns2934203:0crwdne2934203:0
I have new orbit phone,my wife set a lock screen pin before even activted,and forgot pin code .please help me fix my phone I just bought
Erica Howard - crwdns2934203:0crwdne2934203:0
I lost my charger to my orbic phone and don't have another one so what type do I use
Georgiana Herron - crwdns2934203:0crwdne2934203:0
Shuts off randomly
cathy adams - crwdns2934203:0crwdne2934203:0
this phone is the biggest piece of junk. have had trouble with it since day one. barely a month old now it wont charge. anyone who bought this pos phone should get their money back. worst phone ever. constantly freezes slow as !&&* from day one. big waste of $ 100
Jason Land - crwdns2934203:0crwdne2934203:0
My screen stops responding when I try to unlock it
Veronica Ramirez - crwdns2934203:0crwdne2934203:0
message keyboard wont communicate with payment options
Shirley Andrews - crwdns2934203:0crwdne2934203:0
How do we change the banner in front to just time? It says Cindy’s cell
Alice - crwdns2934203:0crwdne2934203:0
How do I troubleshoot my oorbic t.v. 545l???
Eddie Dent - crwdns2934203:0crwdne2934203:0
How do I troubleshoot my oorbic rc 545l??
Eddie Dent - crwdns2934203:0crwdne2934203:0
My phone seems to work fine but the screen does not respond to touch at all. It was working and i put it down for about 30 min. Picked up and it was powering on and going to the screen with robot and no command on it. Then it would power off and repeat. I was able to get into recovery and factory reset and fastboot and it that stopped the looping. It powered to the start screen and when i hit start nothing happened. The volume and power buttons work. I tried getting around it using headset mic button and i can select the choose language tab and close it but it wont move down to start tab. So how do i fix this
M brown - crwdns2934203:0crwdne2934203:0
Half the key board won't work from letter I over
Cheryl Ramos - crwdns2934203:0crwdne2934203:0
Why doesn't my orbit wonder soft keys not working?
Tanya Spiers - crwdns2934203:0crwdne2934203:0
This phone is slow and the worst phone I've ever had too many problems from day one
Amy Jackson - crwdns2934203:0crwdne2934203:0
I got this phone thru Spectrum. The volume can’t be set. You do it manually to the side bottoms, to set up, but overnight goes back to mute.
I’m being in the store several times but they can’t fix the problem. Spectrum won’t replace or trade for another phone until is pay for it.
They said to contact you direct to solve the problem, since we got this phone a few months back. They said you have 1 year warranty
Do you have a better phone that you can trade for this one?Thanks.
dugansemail7611 - crwdns2934203:0crwdne2934203:0
I got this phone thru Spectrum. The volume can’t be set. You do it manually to the side bottoms, to set up, but overnight goes back to mute.
I’m being in the store several times but they can’t fix the problem. Spectrum won’t replace or trade for another phone until is pay for it.
They said to contact you direct to solve the problem, since we got this phone a few months back. They said you have 1 year warranty
Do you have a better phone that you can trade for this one?Thanks.
dugansemail7611
dugansemail7611 - crwdns2934203:0crwdne2934203:0
I cannot get my phone to turn on.
Norma Aubry - crwdns2934203:0crwdne2934203:0
I scheduled my phone to update, it hadn't been updating, and just kept making me try and try again, tried using connector to computer but no dice. So I figured ok, I will just keep letting it try its annoying but whatever. I grabbed it this morning, and it wouldn't turn on, it had that update unsuccessful, screen but it was incredibly dark, and any button was unresponsive, the screen has gradually gotten darker, and still has the screen and wont turn on, or work. Ive had this phone one week... help
Owen Stephens - crwdns2934203:0crwdne2934203:0
I just got a brand new phone 4 days ago and been having problems with receiving texts what do I do
JOSEPHINA BLANCO - crwdns2934203:0crwdne2934203:0
The 'Orbic RC609L' is a mistake to purchase. It will power off even with full charge, and for absolutely no reason. It lives to power off when using the "unlimited data" most of all. This is my friendly warning for anyone looking to purchase this phone. I was able to replace the first phone thinking it was a bad phone or whatever the problem was... My replacement phone of the same model did the exact thing, and now I'm stuck. It's like being married to a spouse you despise and he or she refuses divorce . Good luck...
JOSEPH Dutton - crwdns2934203:0crwdne2934203:0
My Orbic will not charge above 40%, is there any fix for this besides replacing the battery?
Mark Trost - crwdns2934203:0crwdne2934203:0
my screen went blue and it died and will not respond to a charger not power on!?
Karina Peterson - crwdns2934203:0crwdne2934203:0
When head phones are pluged in I can't talk through the devices mic
Mitch Ware - crwdns2934203:0crwdne2934203:0
phone froze up,so i turned off then back on when it turned on it now has a pattern password , I never had a password of any kind and never had a email in phone so now im locked out ,how can I get in
Dawn Seidschlaw - crwdns2934203:0crwdne2934203:0
I spoke to orbic on phone told to email orbic.us.com for warranty info 3 days ago and no response! The phone is not even 90days old. Won’t charge nothing wrong with charger or cable. Now what? I need a phone and this isn’t what I expect from a phone company selling phones through Visible!
Glenn Galbreath - crwdns2934203:0crwdne2934203:0
After talking to a one CERTAIN FRIEND for 15-20 SECONDS it JUST HANGS UP.....HELP-PLEASE....
Jack Galvin - crwdns2934203:0crwdne2934203:0
OH HOW FRICKEN "WORTHLESS".!!!!...NEVER BUY A VERIZON-PHONE EVER AGAIN....And will NEVER RECOMEND.!!!!!"WTF".!!!!....CHINESE PHONES just do not WORK.!!!!!
Jack Galvin -
My phone is asking for a code to unlock
Terri Weisz - crwdns2934203:0crwdne2934203:0