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Camera Images are Distorted
Phone is unable to take pictures using the rear or front facing camera on the phone.
Rear or Front Facing Camera Lense is Cracked
A crack in the camera lense could cause images to be distorted. Examine the camera for any visible cracks on the surface of the lense. If cracks are present, refer to the camera replacement guide to resolve this issue.
Lens is Dirty
There could be a smudge on the lens of the camera. Use a soft polishing cloth to wipe the smudge off the lens.
Battery Does Not Charge or Dies Quickly
The phone dies quickly after being fully charged or does not charge at all.
Battery is Faulty
The phone's battery may be faulty if the phone does not hold a charge and dies quickly after charging. The phone may also die even though it says it is still charged. If these issues occur, the battery will need to be replaced. Refer to battery replacement guide to resolve this issue.
Charging Cable is Not Making a Connection
This may be the issue if the phone will not charge at all. The charging cable could be frayed or worn out, keeping it from charging the phone correctly. Check for any places where the wire is exposed or the cord is bent. If the cord is damaged, you may need to purchase a new charging cord.
Charging Port is Damaged
The charging port at the base of the phone could be damaged. First, ensure that the charging cable works properly. Then, plug the phone in with the good cable. If the phone still does not charge, the charging port may need to be replaced. Refer to the charging port replacement guide.
Charging Source is not Reliable
A phone will not charge if the port it is plugged in to does not work . Try using other outlets to ensure that the outlet is not faulty. Insert the prongs of the charger completely into the outlet to ensure a good connection. If the outlet is faulty, charge the phone in a different outlet.
Power and Volume Buttons are Not Responding
The power and volume buttons are not responsive when pressed.
Buttons are Dirty
Buttons may not respond if there is dirt or residue underneath them. To determine if this is the issue, open up the back of the case. If there is dirt, clean this out with a cloth and replace the back of the case.
Buttons are Faulty
First, make sure that the buttons are clean (see "Buttons are Dirty"). If the buttons are still not responding when pressed, it is likely that they need to be replaced. Refer to this button replacement guide for instructions.
Cannot Hear Other Person on the Line
User is unable to hear other person on the line.
Other Person's Phone is on Mute
Contact the other person and ensure that they have turned off the "mute" function on their phone.
Dirt is Built up on the Earpiece
If dirt has collected on the earpiece, one may not be able to hear through the phone microphone. The microphone is located at the top left corner of the phone. Obtain a soft polishing cloth and clean out this microphone.
Earpiece is Damaged
If the earpiece appears clean, but sound is still fuzzy or nonexistent there may be internal damage. Refer to earpiece replacement guide.
Screen is Unresponsive to Touch
The screen does not respond when touched. A part of the screen may be unresponsive, or the entire screen may not work.
Screen is Cracked
Check the surface the of the screen. If there are any visible cracks, the screen may need to be replaced.
Screen has Water Damage
If the touchscreen is not responding and there are no cracks, the most likely issue is water damage. This can occur when the phone is exposed to any level of moisture, not just when it is submerged in water. This issue can difficult to diagnose but is the most common cause of screen unresponsiveness after cracking. Replace the screen to remedy the water damage.
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Baylor, Team S3-G2, Williams Spring 2018 crwdns2935289:0Baylor, Team S3-G2, Williams Spring 2018crwdne2935289:0
BU-WILLIAMS-S18S3G2
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bought my motorola e4 yesterday and i have set homescreen to sleep after 5 minutes but it wont stay lit up goes to sleep after 10 seconds and i think its a faulty phone. please help
las6178 - crwdns2934203:0crwdne2934203:0
Cracked my Moto e4 screen. Got a replacement not need help changing
Steven Vasquez - crwdns2934203:0crwdne2934203:0
Need help replacing with cracked screen on myoto e4
Steven Vasquez - crwdns2934203:0crwdne2934203:0
i had a lg phone that worked great until the company shut it down just so no reason then i brought a new motoe4 and honestly it has the be the very worst phone i have ever own consider it the bmw of phones nice looking but nothing works for long if its not the date and time keeps droping or the phone calling numbers on its own or it shuts of even if you have it on 30 minutes i guess its made in china and china doen not care about quality only production sigh0000000 can any one help
tggxr - crwdns2934203:0crwdne2934203:0
My camera will not come on at all it says camera has stopped and camera keeps stopping
Opal Ruppe - crwdns2934203:0crwdne2934203:0
screen and keyboard is unresponsive for example:
this is a text after deleting and retyping multiple times
thhis iis a texzt aafterr not ffdixiing anyy miistakkkes
Apollo - crwdns2934203:0crwdne2934203:0
my cell phone moto e4 plus screen is freezing after recovery mode and clear factory wipe cache and wipe partition cache and reboot now ,but after it cell phone screen is freezing.please tell me what should i do??
rajamfaisal@gmail.com
rajamfaisal - crwdns2934203:0crwdne2934203:0
My Moto e4 plus keeps coming back on after I put it on charge and the battery is full even when the phone is turned completely off. How do I fix this?
Heather Sterling - crwdns2934203:0crwdne2934203:0
I have a Moto E4 and when I call someone I only get one ring then it goes totally silent until they answer then I can hear them. What would cause this to happen? Can someone please explain this to me.
Vicky - crwdns2934203:0crwdne2934203:0
Today I woke up with my phone not responding to any buttons. Screen does not come on but when I plug it into my computer, it will try importing the photos. I have had a similar issue with a tablet and was going to try popping it open to fix it but the battery is not removable. Unsure of what to do now.
Chilimonster - crwdns2934203:0crwdne2934203:0
I am having Motoe4 , the problem i am facing is whenever there is a incoming call the ringer rings and we have to slide to right direction to pick the call . now when i slide it to attend the call , nothing happens the ring continuously rings and it does not slide to right direction .
tulsi73 - crwdns2934203:0crwdne2934203:0
In Message ap, cannot down load photos. Icon shows but when I click on it all it does is spin like it is buffering….
akidd4 - crwdns2934203:0crwdne2934203:0
Is there a step by step tutorial for the moto e4 plus (xt1775) screen/digitizer replacement?
pixiepoop420 - crwdns2934203:0crwdne2934203:0
Got a moto e4 plus and in good condition when I plug it in vibrates and the screen stays black and when I unplug the phone from charging the charging light just goes don't know what the fault could be like a faulty battery or charge port or screen
carl williams - crwdns2934203:0crwdne2934203:0
Mobile is switched off and it does not charge and red led is not on when I am changing the mobile.
Patel Rohit R - crwdns2934203:0crwdne2934203:0
Phone shuts down completely suddenly sometimes in the middle of a conversation. Then o have to hold the power button down for at least 20 to 30 seconds for it to power back on again.
Dan Carano - crwdns2934203:0crwdne2934203:0
phone not displaying incoming calls
johnnihart - crwdns2934203:0crwdne2934203:0
phone not displaying incoming call numbers or name
johnnihart - crwdns2934203:0crwdne2934203:0
my mobile E4 plus screen jumping automatic file opening his self please Gide me how i resolve this problem
michael holding - crwdns2934203:0crwdne2934203:0
cannot turn message blocking is active off
Jeffrey Lien - crwdns2934203:0crwdne2934203:0
When I put my phone in a case the left side of screen is unresponsive unless I push real hard. Has happened with two different cases.
Susan - crwdns2934203:0crwdne2934203:0
I wanna search in moto e4 plus air peace problem
Salman Samejo - crwdns2934203:0crwdne2934203:0
After changing the mobile battery of Moto e plus the phone is on for sometime and suddenly of what is the problem and how can I repair it
Anbu Sakthi - crwdns2934203:0crwdne2934203:0