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Lens Cover Won't Stay On
The lens cover is loose and not on tight.
Loose screws
If the lens cover is not on tight, check the screws and see if they are all on tight. If the screws are not on tight, it may lead to the cover slipping out of place and move around. It is best to have the lens cover on tight for the best performance.
Dirty Lens
Check the lens cover for the camera. The lens cover could have become contaminated with debris causing the device to capture images at a poor quality. Consider cleaning the exterior of the lens cover or removing the cover and cleaning the interior as well. Check out here on how to remove the lens cover.
Device Won't Turn On
The camera will not turn on or respond to the power switch.
Faulty Power Switch
If the battery is charged and working, then you should next check to see if the power switch is faulty. A faulty power switch may be intermittent or not work at all. Follow the guide here on how to replace the power switch.
Faulty Battery
If the switch is fine, check the battery to make sure it is charged and working properly. If the battery is not charged, it will need to be charged.
Record and Stop Switch Is Not Working
The camera is not recording when prompted to do so by the recording switch
Record/Stop Switch Is Damaged or Stuck
It is possible that your record/stop switch has been damaged or broken through various activity, in which case you will have to replace the switch all together. If your record switch is simply stuck you may be able to fix the problem by simply disassembling the switch and dislodging the cause of the problem. Check out here on how to remove the switch.
Unable To Mount Ion Air Pro
The Ion Air Pro is not able to be put on.
Broken Body Cover
The body cover of the Ion Air Pro may be cracked or broken. If it is broken, it won't be able to hold the screw securely in place. The body cover will have to be replaced with a new one. Check out here on how to remove the body cover.
Camera Is Not Working
The camera on the device isn't able to take pictures of record videos properly.
Cracked Camera Lens
Ensure that the camera lens has not been scratched or cracked along the surface. Cracks in the camera lens may interfere with the quality of the image that the camera is able to produce. Your best option is to replace the camera lens all together to improve the image quality and ensure no damage is caused to the camera.
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UW Stout, Team S6-G2, Ogden Fall 2018 crwdns2935289:0UW Stout, Team S6-G2, Ogden Fall 2018crwdne2935289:0
UWSTOUT-OGDEN-F18S6G2
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crwdns2944067:021crwdne2944067:0
I have the ion camocam and charges for like 20 mins then red light goes out will not fully charge please help
Donald gsell - crwdns2934203:0crwdne2934203:0
When i turn it on my ion air pro, it contineuosly vibrate and won't stop, pls help to fix it, tnx
Ronaldo Flores Mendiola - crwdns2934203:0crwdne2934203:0
Hi, I have the same issue with my Air Pro 2. It’s not a SD card issue doesn’t matter if it’s old or new. What can be done to fix this problem?
Jacques Burger -
I have the same problem with my Air Pro 2 - I eventually e-mailled Ion. Their attitude wasn’t helpful - Put briefly, it was: If it’s not in warranty, we won’t offer any help to sort it out. This is disappointing, as the product is really good, but the manufacturers support isn’t :(
Tony Houlihan -
kamerayi actigimda titresim basliyor durmak bilmiyor ac kapat dugmesi calismaz duruma geliyor reset dugmesine basinca titresim duruyor ancak sorun devam ediyor
ali gulcer - crwdns2934203:0crwdne2934203:0
My ion air pro wifi will onky vibrate when turned on. Is tyere an update or an i doing something wrong?
keith forrest - crwdns2934203:0crwdne2934203:0
Hi Keith,
I contacted Ion about the same problem with my Air Pro 2. They weren’t interested in helping as it was out of warranty. I think Ion have pulled out of the European market now, which isn’t very helpful if you live in Europe.
I have a few more Ion Air Pros, they all work well, but have a short battery life. I have never, ever achieved the 2.5 hours they quote in the advertising blurb. Under ideal conditions, 1 hour is about the best I’ve ever had.
Tony Houlihan -
Wi-Fi password I changed it and I can remember it Air pro-life???????
Elex Gau - crwdns2934203:0crwdne2934203:0
Unable to access exe. file on the SD card, plus the green light does not come on once attached to the PC via USB cable.
Anthony Charles - crwdns2934203:0crwdne2934203:0
Hi! I can´t record wide 170º (as fisheye lens) when the camera is still. Do you know how to fix it?
Peri Drums - crwdns2934203:0crwdne2934203:0
Unable to connect via Bluetooth
Anthony Charles - crwdns2934203:0crwdne2934203:0
My Ion Pro 2 and 3 are not being seen in file explorer all of the sudden when the camera is plugged into my Windows a10 PC the usb drive does not show up to access the camera or video. I tried wiggling the cable connections but nothing. The PC makes the sound of a drive being attached but nothing else appears.
Demetrios Kydonieus - crwdns2934203:0crwdne2934203:0
I have had this problem when I have either removed the USB cable from the camera before clicking on the EJECT tab in the file menu, or after clicking on the EJECT tab, but removing the USB cable before the “It’s safe to remove hardware’ pop-up has been displayed. A few months ago I had loads of the ‘It’s safe to remove’ pop-ups waiting in my ‘hidden icons’ list. Once I had cleared them, it started working again. Also, remember that the camera must be switched on before inserting the USB cable into the computer.
Tony Houlihan -
Dear sir/madam
on my ion air pro 2 no sound while recording.
any sugestion?
Slava Sushchenko - crwdns2934203:0crwdne2934203:0
My camera sometimes has this problem. When this happens, it is very annoying. I do not know why it happens, but it does. Then the problem goes away, but will come back, at a later date, for no apparent reason!
Tony Houlihan -
My air pro 2 blinks green and red alternatively, which I have read means it doesn't sense an SD card in the camera. The issue with this is that I do in fact have an SD card in my camera. Does anyone have a fix?
Bryce Preston - crwdns2934203:0crwdne2934203:0
I can't get the old filter out.When I push down on center core it will not turn but a fraction and does not rise. Have never had a problem when changing before.
gethompson5 - crwdns2934203:0crwdne2934203:0
I can’t get the ion camera+ app to recognize the camera. I’m connected between my phone and the ion airpro3 via wifi, but the app keeps telling me to go setup wifi.
kmlomax - crwdns2934203:0crwdne2934203:0
Meine ion air pro 3 will sich per Wifi mit meinem Handy Samsung A 13 nicht verbinden. Habe mehrmals versucht, leider erfolglos, vielleicht oder bestimmt mache ich was falsch. Kann jemand helfen?
Andrə Species - crwdns2934203:0crwdne2934203:0
When I turn on my ion camocam always vibrating not working
B Belectronics - crwdns2934203:0crwdne2934203:0
I have purchased 2 ION Air Pro 3'S, plugging them in to charge does not seem to provide charge to battery, no led lights turn on.
Kevin Harmon - crwdns2934203:0crwdne2934203:0