HP Chromebook 11 G5 Troubleshooting

The device does not power up when the power button is pressed.

The battery needs to be charged. Plugin the adapter and charge the device.

If the adapter is confirmed to work, but the device has run out of charge and will not charge, the DC charging port is defective. View this guide on how to replace the DC charging port.

The motherboard is no longer functioning if the device does not turn on while plugged in. View this guide on how to replace the motherboard.

If there is no charging light on the device while plugged in, the charging adapter no longer works. Buy a replacement adapter.

The battery of the Chromebook 11 G5 does not charge when the adapter is plugged into the device.

If there is no charging light on the device while plugged in, the charging adapter no longer works. Buy a replacement adapter.

If the adapter is confirmed to work but the device still does not charge, the DC charging port is defective. View this guide on how to replace the DC charging port.

The battery is no longer holding a charge. View this guide on how to replace the battery.

The device displays signs of being powered on, such as the power light, and the ability to connect to a second display and use the device, but the device’s screen does not display any image.

The screen is no longer functioning and needs to be replaced. View this guide on how to replace the screen

The screen has lines, patterns, or black spots on the display distorting the image.

Connect the device to an external monitor. If the image is still distorted on the alternate screen, the motherboard is no longer functioning. View this guide on how to replace the motherboard.

The screen is no longer functioning and needs to be replaced. View this guide on how to replace the screen.

Keys do not respond to physical input.

Keys may become unresponsive when dirty as they will not depress for input and require cleaning in order to function again. View this guide on how to remove dirty keys. Once removed, apply isopropyl alcohol using a paper towel or cotton swab to clean the key. Refer back to the guide for instruction to snap the key into place after it has been cleaned.

If a key is physically broken, purchase a replacement key. View this guide for instructions on how to remove the broken key and replace it with the new key.

If the keys are not dirty or physically broken, the entire keyboard assembly is defective. View this guide on how to replace the keyboard assembly.

It is also possible that the cable was not properly seated in the connector; unplug it and make sure that nothing is blocking the connection in any way, then plug it in and test.

The device drops connections on occasion or cannot connect to Wi-Fi at all.

Ensure the device is in range of the Wi-Fi router. The Wi-Fi signal may be disrupted if it is traveling through dense surfaces, such as brick or concrete walls. The signal may also face interference by the radio frequencies other nearby electronic devices emit, which can either slow down or completely drop a connection. Shift the device, router, or both to a new location within range of each other.

If the device is in range of a Wi-Fi router but cannot find wireless connections, the Wi-Fi card is defective.