HP 14-dq0051dx Troubleshooting

Device fails to hold a connection with any wifi signal.

There are many issues that may cause you to be unable to connect to wifi. The link provided here is provided by the device manufacturer for in depth troubleshooting steps.

First, check to to see if the wifi icon in your system settings is turned on and airplane mode is turned off. If you are still not connected to wifi, try connecting to a different frequency band (many consumer wifi's have a 2.4 GHz and a 5 GHz).

The steps taken to restart your modem and router can vary and may depend on your wifi provider, but here are the general steps. Unplug the modem and router, wait for 30 seconds. Then plug the modem and router back into the power source. Wait for the lights on the modem and router to stop blinking, this may take up to several minutes.

Check for Operating system/device driver updates. Please refer to HP PCs - Downloading or updating software and drivers for instructions on how to resolve this issue.

The Wi-Fi card needs to be replaced.

Device fails to power on.

Plug in the device charger, and to confirm the device is charging, look for the light located on the right side, next to the charge port. If the light does not turn on, ensure the outlet is working by plugging in a different device.

First, remove everything connected to the laptop. Next, open the laptop and remove the battery. Then, hold the power button or 30 seconds. Finally, reinstall the battery and plug-in device charger, turn the device on.

Check for the light located on the right-hand side next to the charge port. No light, check to ensure the outlet is functioning. If you have another device that uses the same charger, see if that device will charge. Replace the charger.

Check for the light located on the right-hand side next to the charge port. No light, check to ensure the outlet is functioning. Ensure the charger is working. Replace the charge port.

Remove Battery. Plug in device charger. See if the device turns on; if yes, you will want to replace your faulty battery.

Device turns on but the screen remains black

(answers from this troubleshooting video by the manufacturer)

Press the power button to turn the device off, then remove any charging cables. Then remove the battery, and, once that is done, press the power button for 15 seconds. Plug the charger back in, but do not put the battery back in. Turn the laptop back on.

Plug in the charger, then turn the device off. Press and hold the B and windows keys at the same time, and then, while continuing to press the other keys, press the power button for one second. Release all three of the keys at the same time. After 40 seconds, the BIOS screen should show up.

Remove the charger, then turn the laptop off. Replace the RAM.

If you've made sure everything else is okay, it may be that the display assembly needs to be replaced.

Device is not running at previously observed speeds.

Delete files from drives (and) move to an external storage device or cloud storage service. Please refer to this guide when transferring files from the HP 14-dq0051dx to an external drive. If you choose to delete files instead of moving them please refer to this guide on how to delete a file.

Close any programs/internet tabs you’re not using. Open task manager checks CPU and RAM usage. You can try sorting by CPU/Ram usage and terminate any programs using too much.

Open task manager then click on “More details”. Next click on “Startup” and disable any programs you don’t regularly use from enabling on startup.

Run a scan and delete anything flagged as suspicious. Refer to this guide for specific instructions.

Open the start menu, click on the power icon and restart the computer. Or, hold down the power button and reboot the computer.

Check for Operating system/device driver updates. Please refer to HP PCs - Downloading or updating software and drivers for instructions on how to resolve this issue.

The hard drive needs to be replaced or upgraded.

The RAM may need to be replaced or upgraded.

Keys on the keyboard are not responding when pressed.

Press and hold the right shift button for eight seconds to unlock the keyboard.

First, remove everything connected to the laptop. Next, open the laptop and remove the battery. Then, hold the power button or 30 seconds. Finally, reinstall the battery and plug-in device charger, turn the device on.

First, go to your settings and then open the Bluetooth section. Next, you will disconnect any external keyboards that may be connected to the laptop. Lastly, power off any external keyboards nearby so they do not automatically connect to the device.

The keyboard needs to be replaced.