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MONDO Will Not Power On
The screen just won’t light up.
Faulty Power Cable
Make sure the cable is plugged in firmly to the wall outlet and the ’’DC IN’’ jack on the Mondo. Inspect the power cable for any exposed wiring or wear at the connecting ends of the wires. You may need a new power cable. Also, make sure there is a green light on the adapter plugged into the wall that indicates if there is power being supplied from the wall.
Separate Battery
An additional battery can also be purchased. If you’re unsure if you have one or not, unscrew the cap off the bottom of the device with a phillips head screwdriver and check to see. The battery charges by plugging the Mondo in to the wall via the power cable while the battery is. If the battery is over a year old and doesn’t stay charged while unplugged, it may need to be replaced.
Selection Keys Are Not Responding
"The keys won't respond and appear to be broken."
Keys Are Stuck In Place
If the keys can't be pressed, it could be that there is something underneath the keys preventing it from being pressed. To fix this problem, remove the key and wipe away any particles underneath the key. Place the keys correctly back onto the device to ensure they will work.
Keys Are Missing
If some or all of the selection keys are missing, here is a guide to replace them.
Won’t Connect to Wifi
You want to enjoy Pandora or iHeart Radio, but can’t connect to wifi.
Device Is Not Registered
You’re connected to your personal wifi, but the premium radio apps like Pandora won’t let you play music. This is not a wifi issue. You need to register your Mondo at http://myradio.gracedigital.com and create an account. Make sure your device is still connected to wifi while registering online.
Wifi Password
Make sure your wifi either has a WPA or WEP password protection. If the password you’ve entered is correct, try connecting to a different (preferably unprotected) wifi and check to see if you connect. If you still can’t connect, you may need to replace the motherboard.
No Sound is Playing or Distorted
You're ready to jam out, but nothing is playing.
Volume Knob May Be Broken
Make sure the volume knob is not broken by watching the screen while turning up the volume to verify the current level of volume.
Auxiliary Test
On the right side (display side) of the Mondo there is a port for an auxiliary cord to be used to play music from another device. This is a great way to test if your speaker is working if you're unsure of its condition. Plug in your device and make sure the volume is turned up. Begin to play audio from your separate device through the Mondo. This is a great way to bypass any software, application, or network issues. If you do not hear anything coming from the speaker, get your multi-meter ready to test for a blown speaker.
Remote Control is Not Working
Simply point and click isn't as easy as it sounds
Faulty/Dead Batteries
Typically, you can just plug in the batteries to another remote/device to see if they work but if you want to go the extra length, keep reading. Testing the infrared signal is a great way to check if your batteries need to be changed or not. Get out a camera. Your phone will work just fine. Aim the the little plastic bulb on the front of the remote towards the camera and press any button (power button works best). You should see a flash on your screen, indicating an infrared signal being sent from the remote. If not, you may want to go the extent to check the charge in your batteries. To test the battery, turn on your multi-meter/voltmeter, put the voltmeter on DCV and make sure that it is far above the battery voltage, on most voltmeters there is a setting "20" in the DCV area, so switch your voltmeter to that setting. With the battery in front of you, put the red probe to battery's nipple (+) and the black probe to the battery's flat side (-). Notice the voltage reading on the voltmeter. If the reading is more than 1.3V for alkaline battery (not rechargeable battery) then the battery still has some juice left in it, don't throw it away. Otherwise, properly discard of the battery and get a new one. If in the chance the batteries do work and the remote is still not working, then you may need a new circuit board in your remote.
Buttons Are Stuck
Sometimes a button sticks underneath the plastic frame on top, or around, the buttons and is a simple diagnosis. If your other buttons are working just fine, then it might be time to re-adjust the button pad. Get ready to take apart your remote control with this guide.
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If there is no sound from your speaker, check the settings > speaker on/off. Also, if the headphone jack is being used the speaker will cut off.
Whole Witt - crwdns2934203:0crwdne2934203:0
Have shipped our Mondo back 4X to Grace for repairs. The first time, paid for the shipping and repair. This should have triggered the ‘One Year Warranty’. Problem has been in the WiFi Transceiver. Won’t connect to WiFi with password protocols, but will to an ‘Open’ network, which puts your system open to hacking. Assurances of being fixed have proved smoke. Can no longer recommend the purchase of a Grace product until their repair department reaches a higher level. To make our Mondo to connect, we have resorted to using a USB WiFi 150 Mbps Adapter. Once inserted into the USB port, one has to unplug the power and restart. Nice concept, bad service.
Pat Reysen - crwdns2934203:0crwdne2934203:0
My sound has become distorted, just after being turned on/off quite quickly..Any ideas out there on how to restore the sound..just wanna hear my NPR!!
Sandi H
Melbourne, Australia
Ardnas Droflah - crwdns2934203:0crwdne2934203:0
why do i keep getting the hour glass on grace digital radio
Stephen Brown - crwdns2934203:0crwdne2934203:0
when i turn on my grace internet on it says connect but wont..if i remove the power and reconnect it works
why
RONALD LEVY - crwdns2934203:0crwdne2934203:0
how to change landuage
Ravi Verma - crwdns2934203:0crwdne2934203:0
how to change language
Ravi Verma - crwdns2934203:0crwdne2934203:0
We had a brief power failure. During the re-setup - I chose the wrong network. Now my Mondo skips the step where it selects the network. It automatically goes to the wrong network and proceeds to try to set up. How can I make it go through the selection step again, so that I can select the right network?
lmorris@pobox.com - crwdns2934203:0crwdne2934203:0
My Mondo will no longer allow me to listen to any podcast of my choosing. When I search for a podcast. the radio returns to me a list of podcasts not related to the podcast I wished to listen to. The same list appears no matter what podcast I imput in search. I have registered the radio with Grace. I set up the radio with same SSID and password as my laptop. I know I am picking up a wifi signal as there a bars motioning at the top. I am able to listen to Sirius, for example. My favorite podcast folder will not download to the radio. Any ideas?
Martha - crwdns2934203:0crwdne2934203:0
I normally play my Grace Mondo thru bluetooth speakers. Now the bluetooth constantly breaks up. Using different bluetooth speakers I am sure the problem is in the Grace radio. There is no problem in pairing the two devices. Just while playing it is constant on and off breakup in the transmission to the speakers. How can I fix?
Lloyd Stevenson Jan 30. 2023
Lloyd Stevenson - crwdns2934203:0crwdne2934203:0
I'm only a fellow user but... Have you tried wired speakers? Even though you prefer wireless, my cheapo wired speakers work well consistently. Maybe bluetooth is at fault? Maybe wireless interference from a neighbor, or your connection? Test it out with different equipment borrowed from a friend. Maybe it's your speakers?
Linda Morris - crwdns2934203:0crwdne2934203:0
Maybe a loose or broken wire?
Linda Morris - crwdns2934203:0crwdne2934203:0
I revere truly posted that my bluetooth was not signing correctly . Great workaround is tip buy ssd cheap$30. Bluetooth dongle to plug into headphones outlet. Itt paired easily and works great.
Lloyd Stevenson
Lloyd Stevenson - crwdns2934203:0crwdne2934203:0
Unable enter WOR into station memory - which apparently require 4 digits instead of three as in W - O- R. What am I missing here?
Andrew Logar - crwdns2934203:0crwdne2934203:0
My device turns on then the screen says to press the power button. Nothing happens. Have tried power button on device and on remote. Nothing happens. No other buttons create any type of response. Have unplugged multiple times to try and get a different outcome. Device is 15 months old.
Davina Farmer - crwdns2934203:0crwdne2934203:0
Same problem as above. Power buttons don’t work. Connected to software update 12/5/23?
Marsha N.
Marsha N. - crwdns2934203:0crwdne2934203:0
My device turns on then the screen says to press the power button. Nothing happens. Have tried power button on device and on remote. Nothing happens. No other buttons create any type of response. Have unplugged multiple times to try and get a different outcome. Device is 6 months old.
Paul G - crwdns2934203:0crwdne2934203:0
Mondo Elite/gracedigital display screen went dim.
James D'ALoisio
James D'ALoisio - crwdns2934203:0crwdne2934203:0
I am a long-term Xfinity subscriber and since July 9, 2024 I have been unable to receive live radio broadcast on my e Grace Digital internet radio from klubradio.hu from Hungary. The same problem exists on home computer, laptop I-pad, phone etc.., which are connected via Xfinity modem.
All commercial and residential customers in our circle of friends in Sarasota and Philadelphia are unable to receive live broadcasts from Klubradio.hu an opposition Internet radio. I took my internet radio to the Xfinity store and they could not tune into the live radio streaming of the Klubradio on their modem. Comcast technicians were unable to help.
I live in a gated community and I have mandatory Comcast service. Frontier, Cox , AT&T T-Mobil etc. can receive live Klubradio streaming. Julianna Bika nolajuli@gmail.com I need help
Juli B. - crwdns2934203:0crwdne2934203:0
I have a two month old Mondo-Alto that has no speaker sound, the only sound comes from headphones using the 3.5mm Jack. Unlike my other Mondo+, there is no “Speaker On/Off” switch. Any suggestions? My next step is to send it back under warranty.
Robert Burland - crwdns2934203:0crwdne2934203:0
My screen brightness suddenly is diminished
Ed blank - crwdns2934203:0crwdne2934203:0