BlackBerry Torch 9850 Troubleshooting

The phone shows a black screen and will not show any signs of power.

Try charging the battery using the power adapter that came with the phone. If the phone is plugged into the adapter, and the adapter is plugged into a power outlet, but yet the device is still not working, you may need to purchase a new charging adapter.

If the power button is jammed and will not work, you may need to replace the button. Look up how to replace the button or take your phone to someone who knows how to fix the button.

If the battery has suffered any kind of damage, i.e. water damage, heat damage, etc. follow the steps in the Battery Replacement guide that detail how to replace the battery.

No matter how hard I press on the buttons, they are unresponsive.

If any of your buttons are jammed, try dabbing a small amount of rubbing alcohol onto a paper towel and wiping it along the edges of the buttons.

If you have already tried to fix the buttons and they still are not responding, try replacing the buttons. Look up how to replace the buttons yourself, or take your phone to a professional who can replace the buttons.

If you have tried everything and your buttons are still not working, it could be a hardware issue, which would mean the phone would need to be replaced.

The screen on my phone is distorted and cracked, it is hard to see or use the screen.

If you dropped your phone on a hard surface and the display cracked or shattered, follow the steps in the Display Replacement guide.

If you accidentally sat on your phone, or put a heavy amount of weight on top of it and it damaged the screen, follow the Display Replacement guide.

If your phone got wet, it is likely that more than just the display suffered from water damage. It may be best to replace the phone.

I cannot hear anything when I make or receive calls.

Try blowing on the speaker to get any dust out.

Check the settings on your phone to make sure the volume is turned up.

If your phone suffered from water damage, the speaker could be damaged and need to be replaced. Research how to replace the speaker, or take the phone to a professional who can replace the speaker. If the new speaker does not work either, the phone will likely need to be replaced,

My phone freezes up all the time.

Try deleting some apps and photos to make phone load faster.

Check in your settings to see if your phone is requesting any updates and if so, update it,

Try turning your phone off for a few moments and then turning it back on.

If you have tried everything and your phone is still freezing, your sim card reader could be damaged and need to be replaced. Follow the Sim Card Replacement guide to replace it.