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Device won't connect via Bluetooth
The speaker will not connect to any devices through bluetooth.
Audio source is not bluetooth compatible
Make sure the hardware and software are working properly by making sure they connect when prompted. If the audio source says that it is not compatible then turn the device off in order to reset the bluetooth on the receiving device.
Speaker is not in discoverable mode
Make sure that the speaker is in discoverable mode, denoted by the blinking blue light on the front of the device.
Device is out of range
Make sure the speaker is within 30 feet of your bluetooth device when attempting to connect.
Speaker is paired but connection is failing
If your speaker was successfully paired but the connection is failing, make sure that the speaker is within 30 feet of your bluetooth device and no large objects or walls are obstructing it. Try to unpair the devices, then reconnect them.
Faulty bluetooth antenna
If the device seems to be functioning normally but refuses to pair with other devices, the bluetooth antenna may not be receiving a signal. In this case, you may wish to follow our circuit board replacement guide.
Device won’t charge/turn on
The speaker will not charge or turn on.
Faulty power cable/charging port
Check if the speaker is charging when you plug it through the charging port, denoted by a steady red light located at the center of the speaker. If the speaker is not charging there may be a problem with the charging port or the power cable. Try a different power source or a different cable. If the problem persists, consider replacing the charging port using our back panel replacement guide.
Faulty battery
If the device appears to be charging but won’t turn on, the battery may be dead. To replace the battery, follow our battery replacement guide.
Device emits strange sounds
The speaker emits buzzing, distortion, or hissing sounds.
Audio Disruptions
A possible reason for the device emitting weird sounds could be because the volume is too high. If that is the case, you are hearing an audio pop which occurs when the sound is too high. Adjust the volume in this case. Another possibility is that the audio itself is faulty. Check the audio quality on another device to make sure it is alright.
Signal Disruption
The wireless range of the device is 30 feet. To avoid audio disruptions, place the speaker within the range of the device it is connected to. If it emits distorted sounds such as static or fuzz, make sure that there is no large object in between the speaker and the device it is connected to.
Speaker is faulty
If the device continues to emit strange sounds, check the signal through both bluetooth and the auxiliary cable. If both are working properly and the problem still exists, then the speaker may be faulty and needs to be replaced. In this case follow the link to below to check out our speaker replacement guide.
Device loses charge quickly
The speaker’s battery won’t hold charge for the advertised 10 hours.
Faulty Battery
To check if your device has a faulty battery unplug it and see if it stays charged for a prolonged period of time. If the device does not stay charged then you may have a faulty battery. To replace the battery, follow our battery replacement guide.
Overcharging
When the device is fully charged make sure to unplug it from the charging source. The battery’s lifespan could be shortened if overcharged multiple times.
Audio won’t play when device is turned on
The speaker is powered on, but won’t play audio.
Volume isn’t turned up or device is muted
Make sure your audio source is not muted and its volume is up. Press the + button on top of the speaker to increase its volume.
Speaker isn’t connected over bluetooth
Check to make sure your bluetooth device is turned on and is discoverable. A blinking blue light on the front of the speaker means it is ready to make a connection. A steady blue light means the speaker is paired. Make sure the speaker isn’t already connected to a different device.
Auxiliary cable connection is faulty
If the speaker won’t play audio through the 3.5mm auxiliary port, the cable may be faulty. First, test the speaker’s connection through bluetooth, then through the auxiliary port. If the problem is only present in the auxiliary port, make sure that both ends of the cable are properly connected. If possible, test the connection with a different 3.5mm cable. If a new cable does not fix the issue, the auxiliary port itself may be defective.
Speaker is faulty
If the issues stated above do not help, then the fault may be with the speaker. Symptoms of a faulty speaker may be very quiet or muffled audio, or none at all. In that case, the speaker will have to be replaced. You can do this by following our speaker replacement guide.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team S3-G2, Nance Spring 2018 crwdns2935289:0USF Tampa, Team S3-G2, Nance Spring 2018crwdne2935289:0
USFT-NANCE-S18S3G2
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My mini life jacket that has worked for 8 months has decided not to today. The device will not turn off. Pressing and holding power button does nothing. Pressing the +\- together doesn’t disconnect from any device. And plugging into charger that once always was red until full is now emitting a purple light. (Assuming because both the blue and red light is lit). Anyone else having problems with theirs and if so how was this fixed?
Templarz Rise - crwdns2934203:0crwdne2934203:0
I have had the same issue as many other comments in this section. My speaker’s light is on, but will neither turn off or nor connect to anything. No buttons work.
Chaddude -
I have had mine a lot longer but it just did that exact same thing yesterday. I was listening to music just fine and I got a phone call switched to the iPhone and wass talking during the call somehow the call went back to the lifejacket and when I switched it back tot he phone the second time it never worked. I plugged it in and got the purple light not the red charging light and now that its unplugged it won’t stop flashing the blue light like it is in discoverable mode only I can’t discover it and pair it with anything and I also can not turn it off
donald ornelas - crwdns2934203:0crwdne2934203:0
My Mini stopped working. It would not restart. The red light was on when plugged in and would not start. I tried the button reset to no avail. I opened the speaker and unplugged the battery for a few seconds then plugged it back in. I pressed and held the ‘on’ button for seconds and it powered on. It seems to be working fine now. This worked for me.
ante chamber - crwdns2934203:0crwdne2934203:0
Press all four buttons at the same time (power, both volume, and Bluetooth) and hold them down until the lady says hello.
John Meyer -
My mini life jacket jolt that had worked perfectly fine for at least 2 or more months stopped working. I was using it this morning and was about to leave so I held down the power button the the white light wouldn't turn off. I came back home hours later and the light is still on, but the speaker won’t turn on or off. The blue connect light won't come on. My phone won't even connect to it. Whqt do I do?
Mari Corbin - crwdns2934203:0crwdne2934203:0
Same. Did u figure it out?
Ellie -
Mine did the same thing. It mysteriously woke up and worked again until the battery ran down and is in that state again. Wish I could figure this out.
jimtower1965 -
You just need to open the speaker and detach the battery cable from the circuit board and then plug it back again and this will solve this issue. And it no so hard to open the speaker really simple and easy
paolo.vise.mx -
Mine did the same thing. It would not turn off or connect. So, I pushed the power, volume down, volume up & blue tooth buttons all at the same time and after about 5 seconds, the “Welcome to Altec Lansing” greeting played. I was able to turn it off and back on after that. It connected to my phone as well. Seems to work fine now.
katdimmel03 -
I had the same problem as Mari. I found this solution online and it worked for me. I hope it helps. “ Attempt a system restart. To perform a system restart, press and hold both the volume upand volume down buttons located on top of the speaker for 5-7 seconds. This will return the speaker to its original factory setting. “
mirandar - crwdns2934203:0crwdne2934203:0
This same thing happened to mine today. I’ve tried all the suggestions above and nothing is working. White light is still on and it won’t connect to my phone.
acctmjrmom - crwdns2934203:0crwdne2934203:0
Anyone find out about this issue? My Mini Jolt did the same thing. Just a white light on the power button and it wont turn off. Had it for about 10 months.
Eric Elie - crwdns2934203:0crwdne2934203:0
Mine started working again. All I did was wait for it to die and then it kinda rebooted itself after I charged it.
Eric Elie - crwdns2934203:0crwdne2934203:0
I had same white power button issue. Held down power and + sign and it powered on and connected to my phone.
Mr Random - crwdns2934203:0crwdne2934203:0
Mini 2 would not power up. Took apart disconnected battery plugged back in. It’s working now. Had to destroy several rubber and plastic plugs. Probably not water proof now.
dave williams - crwdns2934203:0crwdne2934203:0
My lifejacket 2 will not charge. It shows an orange light when charger is connected. Anyone know what this means?
Angela Oefelein - crwdns2934203:0crwdne2934203:0
My life jacket model number IMW 578 s - A B
What up play music there is a delay of 2 seconds before I can actually hear the volume on my other speakers it doesn't have the problem. What could this be?
unbuiltbogger milk - crwdns2934203:0crwdne2934203:0
I held the power + - and Bluetooth buttons at the same time and it seems like a reset. I've had to do that twice.
iown1966 - crwdns2934203:0crwdne2934203:0
My speaker is conecting but no sound is coming out I am right by the speaker with my phone touching it I tryed like all I know and this speaker isn’t even old it stopped working around January 13 2020 when I had just got it for Christmas in 2020
Jadin Lamb - crwdns2934203:0crwdne2934203:0
Mine has stopped charging and does not appear to be the charging cable. Are there any fixes for this? Can I charge with the USB port or will that encounter the same problem (even potentially)? I don’t want to just replace the whole thing — It’s still in really good shape (except for the obvious currently issue).
alex_mommy_98 - crwdns2934203:0crwdne2934203:0
If I remember right, I held down the power & BT connect buttons for like 5 seconds and it did a reset.
iown1966 - crwdns2934203:0crwdne2934203:0
When trying to pair it is asking for PIN. How do I find the PIN. It was working prior to this issue. I was able to connect easily.
Vivian - crwdns2934203:0crwdne2934203:0
This is the exact issue I am having. I have paired it with 6 or so other devices in the past, so issue and NO PIN. I have tried the common pins. This device is a new Samsung Tab A 10.1.
Did you find a resolution, please?
Ivan Lindenfeld -
I was able to reset my speaker! Hold down the power button and the + button for 5-6 seconds!
Jason Katsoff - crwdns2934203:0crwdne2934203:0
My galaxy tab a won't connect to either pin humbers. I have the h20 4 can someone help?
Lolita Robinson - crwdns2934203:0crwdne2934203:0
Had an issue where after I plugged my phone into my truck while paired with my mini jolt and the jolt just got stuck with the power light on. Charged just fine… no fixes on the site worked so I just held down all 5 buttons and it rebooted! Button mashing for the win!
tykaboom0113 - crwdns2934203:0crwdne2934203:0
I've been trying to charge my phone with the speaker but for some reason it won't charge my phone I have a Samsung Android phone. The wireless charging works because other people have used it in a charge has their phone but it won't charge mine why? First time buying the speaker and it's really frustrating
bigchops75 - crwdns2934203:0crwdne2934203:0
What is the pairing code? I have a new phone that I want to set up
Kathleen Hays - crwdns2934203:0crwdne2934203:0
speaker only works when the power button is pressed down.
Monochrome Pigeon - crwdns2934203:0crwdne2934203:0
Flashing blue light for over a day without connecting or turning off.
Found another website that suggested this (it worked!). Hold the + and - buttons simultaneously until it turns off. About 5 sec. When I turned it back on, I was able to connect with no problem and turn it off.
Scott Springer - crwdns2934203:0crwdne2934203:0
mini lifejacket 3 playing fine yesterday with my sandisk mp3 player. today it is paired with solid blue light but NO SOUND! did reset, still no sound. checked mp3 player with earphones … it plays with sound.
Bill Koller - crwdns2934203:0crwdne2934203:0
my speakers power button is on but i can’t turn it off and it won’t connect. none of the buttons work. i plugged it in and the light just switched to red but still won’t work.
Michell’s Life - crwdns2934203:0crwdne2934203:0
I think I have the original life jacket. It works great. Sometimes it beeps while I’m using it. It seems to do this at times intervals. Anybody have answer? I’ve had it for several years, this just started.
charliefoxpest - crwdns2934203:0crwdne2934203:0
Garage project
Paul J Simpson - crwdns2934203:0crwdne2934203:0
It keeps telling me to enter a code that I dont have?
Jo Hardy - crwdns2934203:0crwdne2934203:0
Model: Jacket H2O 4 . It initially paired and played with no problem.
Now it will show as paired but keeps requesting a four digit passkey code.
I can’t find this pass code in any Altec Lansing trouble shooting guide.
Does any one know how to get this pass code?
This speaker is not even a month old is this going to continue to be a problem??
Mark - crwdns2934203:0crwdne2934203:0
John Meyer, thank you. That worked for me.
david payne - crwdns2934203:0crwdne2934203:0
my name is andrea mcwatters n i received this as a gift ? when i first got it in december it worked and i let it die like ya where suppose to i did that i couldn't get it to charge n my boyfriend couldn't either. tried everythin
Andrea McWatters - crwdns2934203:0crwdne2934203:0
What are you using to recharge it with? I use an Xbox and the wire for the Xbox controller. It could be you have a bad wire or the hardware you’re using wasn’t plugged in or lacked power. If you get it charged back up and it freezes again, just press both volume buttons, the Bluetooth button, and the power button, all four, at the same time and hold them down until you hear the lady’s voice. Good luck.
John Meyer -
my name is andrea mcwatters n i received this as a gift ? when i first got it in december it worked and i let it die like ya where suppose to i did that i couldn't get it to charge n my boyfriend couldn't either. tried everythin
Andrea McWatters - crwdns2934203:0crwdne2934203:0
This Bluetooth works and then several minutes into it it just stops the video that I'm playing on YouTube pauses and nothing happens. I have to shut the Bluetooth off from my phone and then turn it back on. The weird thing is the same thing happened with a really cheap Bluetooth that I got recently I'm thinking I'm doing something wrong. Last night when it was plugged in it did not do this stop start stuff. Any help would be appreciated I'm not really good at this kind of Thang
houserman46 - crwdns2934203:0crwdne2934203:0
My lifejacket 2 wont turn off i dont know why or how but it wont turn off
ronald blackburn - crwdns2934203:0crwdne2934203:0
Did u ever find a resolve as to why your speaker won't turn OFF ?
James Waters -
Ridiculous I purchased the rock box xl about 8 months ago and used it literally 5 times and it won’t hold a charge at all. Target won’t exchange it since it’s been past 6 months. I’ll never waste my hard earned money on any products from this manufacturer again
Tim Gammon - crwdns2934203:0crwdne2934203:0
My lifejacket 2 bluetooth range breaks up after 5 feet and just disconnects at 7 feet .
Andrew Socha - crwdns2934203:0crwdne2934203:0
My Mini Lifejacket Jolt worked just fine with all sources last week. Now it won’t work with the Samsung Galaxy A11 that it worked with last week. The mini still works with everything else. When I try to re-pair, I’m told I need software. All I can find is “Just Listen”. Just Listen wants info like my bank account number, PIN, and my mother’s maiden name. I ain’t giving it. How do I make my speaker work? Or do I get my money back?
Jim Pazen - crwdns2934203:0crwdne2934203:0
Cannot get speaker to work, blue light on, cannot turn off. Pushed all 3 buttons, and every other combination, without success. Tried to get in case to “disconnect battery….cannot find how it opens. Any other suggestions? Help. It worked yesterday, then shut down, figured it was needing a charge. Did that first.
Pam O - crwdns2934203:0crwdne2934203:0
Plugging in MP3 , some recordings i have made stereo , one side of the speaker plays such low volume, ruins the replay of the song…missing lead solos etc. Needs repairing…who can?
drfive - crwdns2934203:0crwdne2934203:0
My speaker won't turn OFF with the power button
James Waters - crwdns2934203:0crwdne2934203:0
My speaker won't turn OFF !
James Waters - crwdns2934203:0crwdne2934203:0
Try holding down the power button and + side for a few seconds until you hear the lady's voice. That worked for me!
Maria Lelie - crwdns2934203:0crwdne2934203:0
I don’t see anything for the hydrajolt model, but I have an issue with the charging port. The little tab that sits in the center of the usb-c port broke off and is missing, causing my speaker to not be able to charge. I don’t know if there is a way to fix it from what’s listed above, but it doesn’t seem like there’s anything I can do.
Emi B. - crwdns2934203:0crwdne2934203:0
Played until battery was discharged. Charged fully for 5 hours now the power button is red when you try to turn it on and every couple of minutes the Bluetooth button lights up in red and emits and audible tone but nothing will connect and it will not power up.
tim david - crwdns2934203:0crwdne2934203:0
My mini has worked perfectly for about 5 years, but started having a red blinking light and I don’t know why. It’s connected, charged and works great. Just has the light.
Taryn Wright - crwdns2934203:0crwdne2934203:0
The red light doesn't go off. It's on all the time until the battery runs out of power. Is this normal?
Jody Picconi - crwdns2934203:0crwdne2934203:0