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Wi-Fi connection fails
You have trouble connecting you camera to Wi-Fi.
Disconnected Wi-Fi
Turn the camera on, when powered up press DOWN arrow button on right side. When the Camera says "Waiting for Wi-Fi Connection" turn on the phone or tablet and open your Wi-Fi connection settings. Scan for new WAPS as needed. Then, select your the camera to you are trying to connect. From the phone/tablet, type in the password 1234567890 and choose CONNECT. The camera will display "Wi-Fi Connection Ready!"
Remote fails to connect to the camera
You have trouble connecting the remote to the camera.
Wi-Fi access point isn’t set up
Make sure to have the APP “iSmart DV” downloaded beforehand on your phone or tablet. Turn camera on, when powered up press DOWN arrow button on right side. Camera says "Waiting for Wi-Fi Connection." Turn on phone or tablet and open your Wi-Fi connection settings. Scan for new WAPS as needed. Select your camera to connect to. From phone/tablet, type in the password 1234567890 and choose CONNECT. Camera will display "Wi-Fi Connection Ready!" If you are still experiencing difficulties this link to a video can help.
Remote is out of battery
If your remote fails to connect to the camera is it also possible that the remote is out of battery. To change the remote's battery, use a screwdriver to unscrew the screws on the back of the remote. Pull out the back panel of the remote and carefully slide out the dead battery. Insert a new battery in it's place, and put the remote back together. The remote should be able to connect to the camera now.
Remote is wet
While the case for the camera is waterproof, the remote is not. Make sure the remote stays dry by placing it in a waterproof bag or try to maintain a dry environment when operating with the remote.
The battery does not last long
The battery doesn’t last for the amount of time specified by camera.
Battery not charged enough
Make sure that the camera is connected into an USB power supply, or a computer correctly. When the battery is charging, the camera’s light will remain ON. When it’s fully charged is going to turn off automatically.
USB cable is faulty
If the camera’s light doesn’t flash on after making sure is connected into a power supply then the USB cable might be faulty so it is recommended to use the AC charger that comes with the camera.
Battery has degraded
If the battery has been used considerably, it may have reached the end of it’s life. As batteries go through charge cycles, they slowly degrade, losing effective charge over time. If your battery has seen several years of service and is no longer holding a lengthy charge even when charged to full capacity, it may be time to replace the battery.
Audio is not clear
"You have trouble listening to sounds in recorded videos"
Audio microphone covered
Audio sounds grainy and static. Make sure that the camera’s audio microphone is not covered so that it is able to capture the audio in full range.
Bug in App
Download video to computer and check for sound in a video program. If there is sound on other program, it may be a bug in the camera app and not the file.
Sound turned off in settings
Go to Sounds Indicator in Settings to make sure playback sound is on and volume is at an adequate level.
Camera's case not clean
Make sure the camera’s case is not dirty so that the audio microphone area is not interfered. Here is a YouTube video that shows how to clean the camera's case that might help.
Faulty Microphone
If the other possibilities have been addressed and the audio still seems fuzzy or nonexistent, your device may have a damaged microphone. Follow this microphone replacement guide to swap it out for a functioning part.
SD is not recognized sometimes
The camera has trouble reading the SD card.
SD card is not compatible to the camera
The issue might have to do with the compatibility of your SD card with the camera model. A list of compatible capacities can be found here.
Card not properly formatted
To ensure that you do not lose any files, transfer all the files in the SD card to your computer to. Connect your micro SD to your computer using the appropriate adapter. Open My Computer by clicking on the Start button and clicking computer, Looking under drives, you will see your SD card listed under Devices with Removable Storage. Right-click on your SD card to view the context menu. Click on Format... to view the formatting options. Ensure that the File System is set to FAT32, which is the default for Windows 7 and newer PCs. tick, the box next to Quick Format. This will limit the formatting process to the bare essentials, making the whole process much faster. Finally, when you're ready, press the Start button and wait for the progress bar to fill up. When it's finished, remove your micro SD card and plug it back in to your smartphone.
Dust interfering with connection
Start by cleaning the contacts, or the metal pieces of the micro SD card. Take a soft-bristle toothbrush and wet the bristles with isopropyl alcohol. Then, use the wet brush to scrub off the contacts. Wipe dry with a towel. If you still see dust of film on the metal contacts, repeat the process. If cleaning the memory card didn't help, it's possible the card slot within the camera itself is dirty. First, use a can of compressed air to remove any dust or dirt that may have gotten inside. Don't blow inside—the moisture from your breath can cause more harm than good. As a last resort, you can purchase an inexpensive memory card cleaner like this one
Camera Freezes
camera does not respond
Battery Error
This may require the removal and re-insertion of the battery. This provides a type of reset for the system and should allow it to function properly once again.
Damaged SD card
Generally camera freezing up is an indicator of either the camera needs a software update or a sign a faulty microSD card. Take out the battery and reset the camera, then take out the potentially broken SD card and replace it with a new one.
SD card needs reformatting
The camera may became unresponsive and a solid red light will come on as soon as the camera is turned on. This indicated the need of reformatting the SD memory card to fix it.
Please see the above section regarding the reformatting process.
Camera won't turn on
Dark screen, camera screen does not turn on upon pressing on button.
Faulty Hardware
Dust off battery and plug device into a charging port. If blue light does not turn on, then there is a hardware problem. Take out one battery and insert the other battery. If problem is fixed, one of the batteries is faulty. Please see previous text for information on a faulty USB cable. If the problem persists, there is most likely a problem with another part of the hardware.
Faulty Power Button
If your camera seems to respond to power and indicator lights are showing while plugged in but the camera still doesn’t respond to the power button being pressed, you may have a faulty button. Follow the power button replacement guide to assist with installing a new button and hopefully turning on your device!
crwdns2915084:0crwdne2915084:0
USF Tampa, Team S13-G1, Phillips Spring 2018 crwdns2935289:0USF Tampa, Team S13-G1, Phillips Spring 2018crwdne2935289:0
USFT-PHILLIPS-S18S13G1
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Camera turns on but screen on the back is blank and can not see what the camera is seeing. Red light on top stays constant. Some times camera turns on but can’t change the mode and buttons are not responsive
Ben Connolly - crwdns2934203:0crwdne2934203:0
Ours is doing the same, did you get any guidance?
K ford -
From what I've determined, red light stuck at loading screen means it's dead. They sent me a new one after ignoring my calls and emails and i ultimately gave them a negative review (which then they finally responded). They wanted a 5 star review after sending me a replacement camera.
Daniel Cooley -
I MANGED TO FIX MINE HAD EXACTLY THE SAME PROBLEM AS ABOVE. TRY REMOVING SD CARD, REFORMATTING IT IN A LAPTOP, PUT BACK IN AND RESET CAMERA FROM INTERNAL MENU. i REALISED BY TAKING OUT SD CARD AND TRYING TO TURN ON MY SCREEN CAM BACK, SO I WENT DOWN THAT ROUTE. SEEMS PERFECTLY OK AGAIN NOW.
i DID HIT IT OFF A HARD SURFACE A COUPLE TIMES, NOT SURE THIS DID ANYTHING. :)
apex blim -
Yes, I have the same problem… camera comes on, back is blank, and red light is constant. Only way to turn it off is to remove battery.
Steven White - crwdns2934203:0crwdne2934203:0
Mine just stopped working. Batteries are fine, sd card is fine, but it just stopped out of the blue in the middle of recording.
It turns on with sound and screen reads Akaso ek7000 but thats all it does. It doesnt go to record screen or menu, no buttons change anything. The red light on top keeps on a constant fast flashing.
Holding down power button turns it back off but no other functions work.
Help?
Kelli S - crwdns2934203:0crwdne2934203:0
Mine is doing the same and the darn thing is brand new- did you find any fix?
samie142 -
same problem. can you please respond if you found a fix?
daniel -
My camera works, but a soon as it goes past the top of the water surface it freezes, the WiFi connection is lost and my phone looses the recording. Any way of getting around this issue?
Kate Evans - crwdns2934203:0crwdne2934203:0
Hi. I can't setup 2K or 4K in the video setup. Last time it was fine. I don't know what is going on. Plz help
Sun's Traveling Memories - crwdns2934203:0crwdne2934203:0
Where can i found AKASO EK7000 firmware uptdate? My cam do It the dame. Freeze at the first welcome screen. Maybe i need a hammer to fix this definitly. Please if some body know how to fix write me an email cangrynajex1@nauta.cu
cangrynaje - crwdns2934203:0crwdne2934203:0
My camera had the same issue. I couldn't get a response from akaso to fix the issue. I ended up writing a bad review on them on amazon. I almost immediately got a response after the bad review and they offered to send me a new camera in return for changing my review from 1 star to 5 stars.
Daniel Cooley -
Daniel if is posible write me back to my email address that i post before. I need to know how proceed.
cangrynaje -
As stated, I contacted their support. They didnt help until I wrote a bad review. They then sent me a new one
Daniel Cooley -
I Lost my order number, so what can i do?
cangrynaje -
first time user, charged batteries and nothing seems like its happening when trying to turn on?
Mike Estrada - crwdns2934203:0crwdne2934203:0
I can’t see to get to the settings screen to format the sad card. I’ve watched the instructions but the mode button only shows “video, photo, burst photo, time lapse photo,” then back to “video”
Donna - crwdns2934203:0crwdne2934203:0
My camera will not connect to WiFi on my phone or the other two phones in my house
Steve Daskam - crwdns2934203:0crwdne2934203:0
Hey Steve, Did you find a solution to this? Mine is doing the same thing. I’m ready to send it back.
skeeterk -
Guys - I just bought this and have the same issue, were you able to resolve it?
Luke Reynolds -
Mine works quite happily with a 128Gb card but it only records in chunks of about 4Gb (25 minutes or so at 1080p) It carries on recording again straight away but I’d like to be able to record continuously.
Any ideas how to avoid this?
rob.sowerby - crwdns2934203:0crwdne2934203:0
I thought this might be something to do with the 4Gb max file size of FAT32 so I reformatted the card as exFAT.
It still works but still with the same 4Gb limitation.
Back to the drawing board
rob.sowerby -
Mine is doing the same thing. I’ve only used 4 times. I plugged it in to download video and it went blank. I sent them an email but no response. Where do I go to give them a bad review. Very disappointed with the customer service and now the product.
Steve Zimmerman - crwdns2934203:0crwdne2934203:0
I have 7000 pro…I connected app to phone with wifi on and can review my videos but camera will not function until I turn wifi off. I thought I could view what I am recording on phone but I can either record or have wifi on. . not both
Ron - crwdns2934203:0crwdne2934203:0
When selecting Camera PC connected through USB, The webcam that I select in macos gives a fixed image… probably taken at the moment i disconnected the mass storage drive.
Any idea ?
pascalsenicourt - crwdns2934203:0crwdne2934203:0
Just arrived today. Charged the batteries but as soon as I put the battery in the camera, it wouldn't turn on. I’ve tried to troubleshoot but with no luck. Please help, going away and need to take it with me next week!
Callum Martin - crwdns2934203:0crwdne2934203:0
It seems like my Wi-Fi keeps on disconnecting between my phone and the camera. I can't get a good solid connection
cgmlawns - crwdns2934203:0crwdne2934203:0
I bought a new remote for my Akaso EK 7000 and it won't work. How do I get it to connect to my camera?
stevesnow100 - crwdns2934203:0crwdne2934203:0
I recently purchased the ek7000 Pro. The problem I’m having is with the audio, not the video. As I walk using the camera to record my trip around the park, I’m hearing my footsteps on the playback on my PC after transferring the file. I contacted customer service and sent them a clip of the video but have not reached a satisfactory answer. The sound on playback is like a ‘heart beat’. This is very annoying and I don’t have a fix for this problem. Apparently CS doesn’t either.
Jerry Knecht - crwdns2934203:0crwdne2934203:0
How do you stop recording? The top left of my screen has a red camera symbol but I have to turn my camera off to stop it
Max Than - crwdns2934203:0crwdne2934203:0
Doesn't read photos and videos from the camera. Running Android 9 on pixel 2 xl. No joy.. iPhone works but I have Android. Thinking of returning the camera
Stephen Cable - crwdns2934203:0crwdne2934203:0
I’m gonna have to return two of these. All I can get is a connecting “!” and nothing else will happen. gonna swap this garbage out.
david - crwdns2934203:0crwdne2934203:0
Same problem on my V50 Elite. Fails to respond to buttons, screen blank after initial logo, can only switch off by removing battery. Less than one hour use.
beesontoast - crwdns2934203:0crwdne2934203:0
How do you put it in night mode ? Tryed recording at night and its pitch
Oliver Crews - crwdns2934203:0crwdne2934203:0
I can’t seem able to choose 4k from the video resolution options on my Akaso 4k. Although 4k is on the options list, the arrow moves the cursor only between 1080P and 720P options and I can’t place it on the 4K option
Yas Main - crwdns2934203:0crwdne2934203:0
The app won’t recognise the SD card that has already stored photos on it how can I get my app to recognise the sd cardso I can edit/ download videos/ images?
ki-currie - crwdns2934203:0crwdne2934203:0
I cannot figure out how to download the pics to my phones SD card or photo gallery. I use the Akaso DV app and click download but it says it is saved to /storage/android/dat/Com etc. I don't know where this is or how to find my pics on my phone, please help!
Chelsea - crwdns2934203:0crwdne2934203:0
hi, i can not set my camera back to 4K after changing it to 1080. Help me
Austin Phan - crwdns2934203:0crwdne2934203:0
Im trying to transfer a video from the camera to my phone, i’ve done this multiple times before with videos the same length/ longer. But it’s just not working for that specific video, i’ve tried like 5 times, it says that it sent to my phone, then i check and its not there…. Anything i can do?
Micael Gourde - crwdns2934203:0crwdne2934203:0
I bought the Akaso E7000 two weeks ago. Also bought 2 extra Akaso battery. All 4 battery does not last long. It barely records 7 mins each and it’s dead. They are all fully charged.
I am quite disappointed with the battery life.
JK Family - crwdns2934203:0crwdne2934203:0
Mine, won’t turn on at all, I’ve been charging the batteries for days and it’s not doing anything, the screen is black, no lights turn on at all, help
Xavier Gallegos - crwdns2934203:0crwdne2934203:0
trying to connect camera to app on my phone,instuctions say that “icam-akaso” will pop up but “icam-H9R” pops up instead and the same password Dows not work for icam-h9r, whats the password?
lawrencecoolio - crwdns2934203:0crwdne2934203:0
My Camera Is showing color in black and white what should I do??
giveittohin - crwdns2934203:0crwdne2934203:0
After several attempts and following directions as shown my Akaso V50 Elite will not connect to wifi or to the I smart app on my phone.
Richard J - crwdns2934203:0crwdne2934203:0
How do I see videos from my sd card on my samsung smart tv.?
Manuel Perez - crwdns2934203:0crwdne2934203:0
PLEASE HELP,
I recorded videos with my akaso 4k ek7000,
I would like to see them on my samsung smart t.v,but I get a message that says 60 frame not supported?
I would appreciate anybodies help on this issue, I used to have an older model akaso, and never had this issue.
Manuel Perez - crwdns2934203:0crwdne2934203:0
Help!
I had to buy a new remote control for my AKASO EK7000 but it as the camera don’t recognise each other. How do I fix this
Christine Auld - crwdns2934203:0crwdne2934203:0
I have my EK7000Pro set up to the iSmart DV app, so I can see a real-time preview of my recording (I like to be able to see what the screen looks like). However, I can’t use the remote while it’s connected to the app. I can start recording by pressing the button from my phone/tablet. However, it forces me to set up my tablet in a place that doesn’t work as well.
How do I get the remote to operate the camera while it’s sharing to the app?
Russell Bartholomew - crwdns2934203:0crwdne2934203:0
Please can you recommend a good App to use other than AKASO DV as it simply gives us jumpy frames when playing back the video on the phone (samsung J4plus)
joanne archer - crwdns2934203:0crwdne2934203:0
What I do after seeing wifi connection ready?
Benjamin Knul - crwdns2934203:0crwdne2934203:0
My device turns on but after a second or two it turns itself off
Griffith Productions - crwdns2934203:0crwdne2934203:0
When I try to connect to wifi of camera on my phone it says ‘‘Connection error, wifi connection with the device not found.’ I followed the recommendations above and still no luck. Anyone else has the same issue or advice?
Cormac - crwdns2934203:0crwdne2934203:0
Can any one help I can't connect to the wifi thru the app on my phone EK7000 ismartdv saying no Internet connection
When I put camera on does not say waiting for WiFi connection
scarr62 - crwdns2934203:0crwdne2934203:0
I’ve connected to WiFi downloaded app, downloaded my videos but they’re not showing in my photos? Any ideas?
hdryden82 - crwdns2934203:0crwdne2934203:0
My battery will not come out of my camera. What can I do??
candace_orourke - crwdns2934203:0crwdne2934203:0
Always freezes when using as a dashcam and never saves anything when it freezes.
Randall Linville - crwdns2934203:0crwdne2934203:0
I have a problem with the “Ok” Button. It is not depressing, not sure if it is making contact inside or not. For now we are able to use the remote control to stop/start record or take pictures. But being not able to click the Ok button, I cannot make any changes. For example, the date is reset to 01/01/2000 and it is being super imposed on videos and photos. Any way I can fix the Ok button
Balaji Calluru - crwdns2934203:0crwdne2934203:0
Mine won’t transfer long videos like that are like six minuses long. What can I do to help that
Taylor Isenhoff - crwdns2934203:0crwdne2934203:0
my camera is connected to the WiFi but when i try connecting to the app it says ‘connection failed please check WiFi’
Daniel Heald - crwdns2934203:0crwdne2934203:0
When I connect the camera to my pc it has a driver error, and does not recognize the device, I can’t find any update that can fix this issue.
Cristofer Montaño Zendejas - crwdns2934203:0crwdne2934203:0
I can connect camera with wifi but when i try to go to Facebook live it wont connect to Facebook through ismart dv app i use an iphone 8 plus
mpmccormick - crwdns2934203:0crwdne2934203:0
My camera screen was not working either, but I fixed it (thanks to another comment). Battery was charged. I even put in a different battery and still got the blank screen. Red light was on, in addition to the battery indicator blue light. When I ejected the memory card, the screen came alive telling me I had no memory card. As soon as I inserted the card, screen went blank.
I plugged the SD card into my computer and reformatted it. Then I inserted that same card into the camera and all is working perfectly. Yay! Thank you comments!
rob - crwdns2934203:0crwdne2934203:0
The video mode only switches from 1080 30 fps and 720 60 fps. The other options are there but not selectable.
Tommy Pomeroy - crwdns2934203:0crwdne2934203:0
When I turn WiFi on the camera display states WiFi information and does not return to the normal screen unless WiFi is switched off ? AKASO brave 6 plus
any ideas
Robert otoole - crwdns2934203:0crwdne2934203:0
Where can I find the PIN of my Akashi EK7000? I need to contact the company because my waterproof casement lock is broken when I opened it.
Edmund Industan - crwdns2934203:0crwdne2934203:0
Worked perfectly yesterday but now has a card error every time I turn it on. Need help as this was a christmas present for my son.
Coffee Talk With Margaret - crwdns2934203:0crwdne2934203:0
On movement why does camera stop recording.for example…on a bobcat attached to head or chest gear.
Nicholas Montoya - crwdns2934203:0crwdne2934203:0
Brand new Akaso v50 Elie purchased from Amazon. Device would not power up-after a bit of trouble shooting I determined one battery came to me DOA. Is there an aftermarket battery that might be better for this camera?
r12rtpilot - crwdns2934203:0crwdne2934203:0
I have an AKASO ek700, I formatted the card, tried it, all OK. Then I went out and took some vids and photos, when I tried to upload to my iPad, photos uploaded fine but the vids would instantly say ‘selected item has been uploaded” but it was not, I was on 1080 at 60fps, it works with my Samsung phone though, what am I doing wrong?
Harry Scoffield - crwdns2934203:0crwdne2934203:0
I have a question. My camera will sometimes pause itself when I use the remote but has no problems when I record manually. I just replaced the battery in the remote so it is brand new. Does this happen to anyone else?
Martin Quiroga - crwdns2934203:0crwdne2934203:0
Hi so I changed the remote battery and the lights turn on but it does not work with the camera. many suggestions
maman gole - crwdns2934203:0crwdne2934203:0
Hello, I have successfully connected my camera to my phone… the only problem is when I go into the app and try to connect in the app it says connection error. Could you help?
Cameron Blokker - crwdns2934203:0crwdne2934203:0
Similar problem except the red light blinks once
angelan.edwards.ae - crwdns2934203:0crwdne2934203:0
apex blim - 07/18/19 correct… I reformatted on pc and then reformatted on the device… is working perfect
Emerson Rivera - crwdns2934203:0crwdne2934203:0
For those of you who have received a replacement, how do you get in contact with them?
jessafrog - crwdns2934203:0crwdne2934203:0
Camera continues to freeze and buffer after a recording is played back.
Ross Arnold - crwdns2934203:0crwdne2934203:0
Thanks, Apex Blim! Reformatting the Micro SD Card on my computer worked! Prior to reformatting, when I turned on the EK7000, the red light would turn on but I got a black screen. Now, I get a picture and can cycle through the options until I get to “Settings”. It works as normal.
Caroline Grevelle - crwdns2934203:0crwdne2934203:0
I can't save videos longer than 15 seconds
its Jxcxb - crwdns2934203:0crwdne2934203:0
My Akaso brave 4 pro will turn on and that's it, no menu, no playback, no record... AND IT'S BRAND NEW bought it in March from AliX.. How to reset it? or just throw in the garbage.. BUYER BEWARE>AVOID AKASO
Clive Delves - crwdns2934203:0crwdne2934203:0
I clicked format no knowing what it was and now my videos are gone. What do I do?
Mr. NoRide - crwdns2934203:0crwdne2934203:0
My akaso ek7000 came formatted in Japanese. I do not know the language so I cannot switch to English. Any suggestions?
mcbowman57 - crwdns2934203:0crwdne2934203:0
Can I get screen to stay on when video recording so I can see what is being filmed?
Thanks
claire.davieshome - crwdns2934203:0crwdne2934203:0
My camera will will start to playback via the app but the. Stops and whirls every 3 to 4 seconds. How do I cure this?
chrissifleet - crwdns2934203:0crwdne2934203:0
I can't seem to post on the akaso go app. I press the +button and it snaps back to the attach title bit
Squibsquab - crwdns2934203:0crwdne2934203:0
I bought a brand new micro as card and formatted it. When I go to take a picture it says TF card full. What is going on here?
Rob C - crwdns2934203:0crwdne2934203:0
Always comes up with "busy, wait" with yellow warning ⚠️, when trying to start recording, but no explanation of error
Robertianbrain - crwdns2934203:0crwdne2934203:0
only audio , no video even when playing in media player.But does take pictures
ken snoddon - crwdns2934203:0crwdne2934203:0
do you know how to recover deleted videos that were lost when formatted?
Justin S - crwdns2934203:0crwdne2934203:0
My Ek7000 just keeps rebooting and will not close down. This causes the battery to die really quickly as it is in constant ON - this unit has only been used on 2 dives !
Dave EK7000 - crwdns2934203:0crwdne2934203:0
Why does my camera only come on when I press the mode button and the button on top at the same time.
English Orchard - Haze - crwdns2934203:0crwdne2934203:0
Hi,
When I turn on my EK7000 it automatically keeps rebooting and will not switch off. The blue light is on but the camera will not shut down - please help
Dave
Dave Charnley - crwdns2934203:0crwdne2934203:0
My camera won't acknowledge SD card. Have reformatted the card a number of times and the camera keeps telling me to format. Still not been able to use it.
Amelia Duiker-Parker - crwdns2934203:0crwdne2934203:0
The camera turns off after some time and the video stops, but when I press a button it turns back on. How do I keep the video running?
Shiva S. - crwdns2934203:0crwdne2934203:0