Acer Aspire Go 15 AG15-31P-3947 Does Not Power On

If your Acer Aspire Go 15 AG15-31P-3947 does on power on as expected, follow this troubleshooting guide for possible solutions.

Check that your charging adapter and the power outlet are working. If the charger is broken, replace it and charge your laptop again.

If the battery has come to the end of life, use this guide to replace the battery.

First, clean the charging port. This guide is for a different device, but the instructions are the same. If your device isn't charging after you've cleaned the port, it may need to be replaced.

Reseating memory ensures proper contact and connection between the RAM and the motherboard. Poor contact between the memory and motherboard can stop the device from booting properly.

1. To accomplish this the bottom panel of the Acer Aspire Go 15 AG15-31P-3947 must be removed by undoing the 10 fastening screws.
2. Then the heat shield must be pried up from the motherboard.
3. Now the memory can be removed by pulling the metal retention bars on either side of the module.
4. Next reinsert the memory into the socket ensuring that it is held in place by the retention system.
5. Replace heat shield and bottom of device.

If you've confirmed everything else is working, the motherboard may have been damaged or failed. Follow this guide to replace the motherboard in your Acer Aspire Go 15 AG15-31P-3947 laptop.