rica, did anything happen to the phone? Any firmware or software updates? Anyhow try this first and see what happens. Hold the Volume - button then press the power button once. You should boot into FASTBOOT. Select BOOTLOADER, and select clear data or something like that. This will do a factory reset for your phone. You may lose your info on there so make sure you have some sort of back up for contacts etc. http://www.htc.com/europe/howto.aspx?id=... and here http://www.knowyourcell.com/htc/htc-desi... is more info Let us know if this helped so we can continue to assist you if not. Good luck.