Hi,

Did you try a “wipe the cache partition” to see if that resolved the problem

Here’s how:

Turn off the phone

Hold both the Volume down button and Power button together until the device turns on.

There should be a menu that says Select Boot Mode.

Use the Volume Up button to scroll to Recovery Mode.

When there is an Android symbol next to a yellow triangle, press and release the Power button and Volume up button at the same time.

Navigate down to Wipe cache partition.