Hi @malone2 ,

If you have you tried a different compatible charger, a different compatible charger cable or connecting the speaker to a computer’s USB port and it still indicates that it is not charging, then it is faulty.

There may be a 30 day refund - no questions asked provision (depending on place of purchase) as well as the 12 month manufacturer’s warranty on the speaker.

Choose which one is applicable and suits you best as both are still within the time frame since purchase and contact the manufacturer’s customer service centre regarding the problem with your speaker.