Hi,

Have you tried to reset your player?

Here is a link that shows how to do it. Scroll down to find the procedure applicable to your model.

http://kb.sandisk.com/app/answers/detail...

If that fails to solve your problem, you could try and see if there is a firmware update that you can load into your player to see if that solves your problem.

Be aware that doing a firmware update can sometimes erase all of your data and it will restore the device to a factory default condition. If you can, copy your data before you try this.

Here is a link that shows you what to do.

http://kb.sandisk.com/app/answers/detail...