Hi @feetstankin ,

There is a 12 month manufacturer's warranty (scroll to p.EN-32) on the tablet.

Check that the tablet is still within the warranty period by finding the date on the sales receipt you got when the tablet was purchased

Since you have tried a hard reset and that failed to resolve the problem, I suggest that you consult the manufacturer's warranty statement (usually found in the User Guide or use the link above) as to what you have to do to make a claim for a manufacturer's warranty repair, replacement or refund.

If it is no longer under warranty and you have tried a hard reset and it didn’t do anything then all you can do is open the tablet and check for any obvious problems such as a loose connections or any obvious component damage e.g. heat stressed

After that the schematics would be needed to find out what is happening