Hi,

Unplug the base station and any other device plugged into your telephone line.

Can you get dial tone where the line comes into the premises by connecting and using an old style corded telephone?

If you can get dial tone then perhaps the cord to the base station is faulty or the base station itself is faulty.

If you have no corded phone to use try the following:

With everything disconnected from your phone line, call your telephone number from another phone, e.g. a mobile phone .

Do you get ring tone in the phone you are using?

If so short out the line where it comes into the house and see if you 'trip' the ring, i.e. ringtone signal stops in calling phone. That will prove that the line works to there and perhaps the cord to the base station is faulty or the base station itself is faulty.

If you get ring tone but you can't trip the ring current your number is not appearing at the premises. The line may be open circuit.

If you get the engaged tone there may be a fault on the line.

If you get either of the last two results, contact your landline phone service provider about your problem. Tell them that you have disconnected all your equipment from the line so that they are aware of this when they test the line.

Hopefully this is of some help.